Southwest Airlines Community

@Lisaluvsswa1@IanLund1828 good luck and remember the importance of Safety and Service during your interview. Don’t forget to smile and be genuine. Good luck and if you have any pre- interview questions, please feel free to ask.    Good luck!  ... View more

@FutureFA what is the status of your application on the dashboard? Unless the dashboard says “no longer in consideration”, you are still in a good spot.  I’m sure you are aware that there are thousands of eager applicants who also want to be a FA. It takes time (months) to go through everyone’s application to find the perfect fit.  Now is a good time to practice patience and continue to educate yourself on what it takes to be an FA with SWA.    Good luck, and I hope you do hear something soon.      ... View more

@Beachflier1 I had some time to kill at the airport last night and played around with the surveys. After I got the same messages as you, I gave up and laughed it off. Minutes later I received an email that I earned 500 miles for my participation, and will be posted to my account within in 2-6 weeks. So time will tell...   I will keep you posted.  ... View more

@Smivy I have been in your shoes before. Not only do you feel victimized, but violated. Sorry you are having to go through this. You did all the right thing by talking to the Police and filing a report. I personally would not have called 911, but I understand the sense of urgency you needed.    I do have a question on why you think SWA should get involved?   What is your Company’s policy on stolen equipment? My Company would want the Police report, end of story.    Again, sorry this happened, and I hope it does get returned.    ... View more

@suzanne1009 I would be completely frustrated too!  Do you have the SW app? Just wondering if that would work? Also, do you have Twitter or Facebook?  You can message SW directly. I have always had quick responses from SW on Twitter.    Fingers crossed on a good resolution for you!    ... View more

Here is the link to the flight attendant portal:   https://flightattendants-southwest.icims.com/jobs/intro     Good of luck on your career journey.      ... View more

I agree with @bec102896. Download the Airtime Player app.  ... View more

@melishacordoba keep in mind that there are thousands of very talented candidates SWA is currently reviewing. Have you checked your dashboard?    I know it’s hard, but patience is very important during this process. In fact...you will need to practice patience on a regular basis as a flight attendant. Perhaps you might be able to use patience as a strength you have during an interview?  😀   Good luck to you!    ... View more

@SoothSayer Just like what @bec102896 said, there can be many factors that lead to delays. I’m just curious as why you feel like you are being lied to? SW doesn’t want flight delays just like you don’t. Delays throw off the planes schedule and create customer complaints.    If the the real issue is about the gate agents compassion or customer service, I encourage you to reach out to SW via Twitter.  I would only mention the facts about your experience and be reasonable.    Hope the rest of your day goes better.    ... View more

@Dale68 I am 99% sure that the transfer chair will be placed in the belly of the plane after it’s needed. Yes, special sized transfer chairs are used on the plane because of the aisle size. Make sure you connect with the agent at the gate to confirm and to tag the chair with your information. Once you land at your destination, the ground crew will bring the transfer chair back to you. Be patient as sometimes it does take time for the ground crew to recover the chair for deplaning.    Fingers crossed for a seamless experience.  ... View more

@Bondseye007 when I travel from LAX to see my family in Knoxville, we always fly into Nashville. The drive isn’t that bad and takes no more than 3 hours.    I agree that SWA would be a perfect fit at TYS because everyone is super friendly, warm, and display “Southern” Hospitality. Unfortunately, the passenger traffic is low.    East Tennessee Is beautiful and I hope tourism continues to grow.    ... View more

@jaredsmith Happy Birthday to Captain Blair! From the photos, you can see all of the creative details that took flight during the event. Very cool! Thanks for sharing and I look forward to seeing Captain Blair on a future SW flight.   ... View more

@Jhocasta you are already off to a good start since you are traveling with friends. Surrounding yourself with people you know is a great distraction for all.  My advice is to keep busy during the flight. Either read a book, grab your laptop and work on a project, stream movies, or engage in conversation. If you start to feel more comfortable during flight, try to take a nap. That makes time go by very quickly. Just remember to remain calm and think about how you are safer in a plane than you are in a car. The flight crew are highly trained experts who know how to keep you safe.    It also doesn’t hurt to let the crew know once you board the plane about your first flight. That way the crew can check in on you throughout the flight and make sure you are doing okay.    You got this!  Good luck.  ... View more

@Jerkstore when are you looking to travel?  All airlines have factors that makes the prices of airfare rise.  ... View more

@Angrycustomer88 wow!!! What an experience. I understand the agent taking the stance that you had to wait in the terminal, but the aggressive behavior sounds extreme. If the agent physically touched your “person” you should have let her call Security and the Police. This behavior does not sound like SWA though.    Glad to hear that you got your item back, but if I was you I would reach out to Customer Relations through a DM via Twitter.    ... View more

@Sbarron628 thanks for sharing this great story. Congratulations to Laura and her new husband. 😀 ... View more

@SHAWMIX7 I agree with what both @CareforNOLA and @bec102896 both said, but @CareforNOLA is totally right. Showing the personal and human  side of any situation generally goes farther in my opinion. Telling your story and what you went through paints a more colorful picture than just a complaint like the thousands they receive every day.    Good luck!   ... View more

@Kelly1carlson I agree that leaving a child in that type of situation is neglectful and wrong. I don’t understand how some parents can ignore the obvious, but maybe there was a reason?  As a fellow passenger, I would have felt disrespected and frustrated too (sounds like the worst flight ever), but who is to blame here?     I do not agree that the crew should have gotten involved. The crew has enough on their plate, and now they are to give out parenting advice? I can just see someone filming the interaction with the parents on their phone. Next thing you know it’s all over the social media and local news that SWA does not LUV children.   Do we know the reason why the parents didn’t change the diaper? Was there turbulence? Were they told to stay seated with their seatbelts on for their safety? Did they run out of diapers and not sure what to do next? I bet the experience was horrible for them too.    It is unfortunate that you had to experience this situation in a confined space with recycled air, but I’m my opinion, it’s not SWA’s fault. If I would have been you, I would have walked off that flight dancing with joy since you were not living that nightmare.    I hope you had a great time with your grandchildren, and get to see them again soon.        ... View more

@billSAT the good news is that you have options. If you would like to express your concern with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654   Good luck, and remember to take a deep breath. It will all work out in the end.    ... View more

@Milloray so glad to hear that your iPad was located. Fantastic news!    I hope you shared your comments with SW regarding their current process. It never hurts to give constructive feedback on process changes.    As for the link, I will pass on that information too. I just tried the link, and it worked for me.    Congratulations on your happy ending!    ... View more

@Milloray have you tried contacting SWA through the Lost & Found link below?   https://www.southwest.com/html/customer-service/airport-experience/index-pol.html   I completely understand your frustration, and myself have been there too. The reality is sometimes lost items turn up, and sometimes they don’t. In most cases, SW has no way to track down the lost items.    Good luck, and I hope your iPad shows up. There are still good people out there.    ... View more

@cindt1226 I think what you are asking is if your mother can board in Dallas instead of Houston with you? If that’s the case, you need to contact SWA and have the reservation changed. She can’t just show up and expect to board on the next flight to Denver while in Dallas. Click on the link below for more information. Good luck!    https://www.southwest.com/html/customer-service/how-tos/book-and-manage-air-pol.html   ... View more