Southwest Airlines Community

@KelbyTansey the program sounds like an amazing opportunity for Leaders who are looking to invest in an exciting career leading SWA. I went through a similar program many years ago at my Company, and I am still benefiting from the learnings I gained, and the relationships that were formed.    Best of luck to you and the rest of the SWA recruiting team who have the privilege of shaping the future of the airline.       ... View more

@StillflyingSW are the delays/cancellations weather or equipment related? As an active traveler like yourself, yes it’s frustrating but in most scenarios...understood.      ... View more

@noelsk In addition to what @dfwskier said, you can also click on the link below to TSA’s actual website.    https://www.tsa.gov/travel/frequently-asked-questions     ... View more

@Beachflier1 thanks for coming back and checking in. I knew you would handle it like a pro!  Great job, and don’t wait toooo long before you book your next SWA flight.  ... View more

@tcworld1 I’m sure that every situation can be looked at differently, especially your question. My advice to you is to click on the link below to see the policies.    https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE   Have a great trip!    ... View more

@imaznkid If I was you, I would refer to the link below to SWA baggage questions.    https://www.southwest.com/html/customer-service/baggage/index-pol.html   Good luck abd and I hope your Dyson makes it safe and sound.  ... View more

@Samariya what you experienced is the reason why I would entrust my children with SWA. They hire human beings who know how to do the right thing. Thank you for sharing.  And as @bec102896 said, make sure you DM SWA via Twitter so they are aware of the amazing service that was provided to you. Anyone who is a parent can relate to your situation and it feels good to know it was handled correctly.  ... View more

@Mac1963 great news! Thank you for coming back to this forum to recognize SWA for handling your concern. The outcome is one I was wondering about and hoped for. My experience with SWA is they do care about their passengers, and strive to do the right thing.    Hope you have a great Vacation!  ... View more

@ahall18 my suggestion is to visit the TSA site. When one has lost their issued identification, TSA claims there are other ways to look up your identity. Possibly this might help you as well? Good luck!    https://www.tsa.gov/travel/security-screening/identification     ... View more

@Mariomama just like you mentioned, after arriving on a late flight, all you want to do is get the car loaded at the airport and get home. Not to mention the children were the ones who loaded the car and wouldn’t necessarily notice the damage. Like what @DancingDavidE said, it’s your right to report the damage, and you deserve the opportunity to express your concerns.    Good luck, and I hope SWA can turn around this situation and make it better.      ... View more

@advlce I agree that the situation you were going through was frustrating, and I’ve experienced it as well. However, you are leaving out the details on what lead to the cancellations. Weather or mechanical? I don’t think the commitment is misleading because it actually makes sense if you look it from a business perspective. If the airline had to put out the cost of hotel rooms for all of their stranded passengers because of any unforeseen circumstance, they might as well park all of their jets and open hotel chains.    My advice to you is to alwaybe courteous and not demanding when frustrated at the gate. In my experience, being concerned, but understanding about my situation actually goes pretty far.      ... View more

@Zonaari18 trust me... I have traveled with my children, so I can totally relate to the pressures of family traveling. The flight attendant had the right intentions but delivery definitely fell short with the delivery. What catches my attention about your concern is that you are sad in addition to being embarrassed and angry.    A few tips my wife and I do when family traveling:   *Remain calm and breathe.  *Grab a alcoholic beverage if necessary.  *Anticipate snack time and either keep a bag under the seat in front of you, or grab snacks before finding your seats.  *Have a backpack for the kids to carry that has their toys, iPad, snacks, etc.  *Pre-plan bathroom visits in the terminal and not on the plane.  *Bad attitudes are going to happen, how I am going to react?  *Remember that one day we will miss the stress of traveling with little ones because they will grow up.    Not sure if you spoke to anyone with SWA about your experience, but I would reach out to Customer Relations via Twitter. Like I said earlier, a customer who feels sad deserves to have their concern addressed.      ... View more

@Carteru lots of info regarding Young Travelers can be found by clicking on the link below:   https://www.southwest.com/html/customer-service/family/young-travelers.html   Good luck!            ... View more

@Smhemstreet I agree with everything @rtbarron@CareforNOLA said, but remember that employees for SWA are human and sometimes make the wrong decision based off of mis-communication, lack of details, etc.  With that being said, I would contact Customer Relations and voice your concern. What do you have to lose?    Good luck!    ... View more

Just a quick question... how do you know that the passenger wasn’t helping out a travel companion by carrying their bags?  My experience with SWA is that they do follow and enforce their policies (quick turn arounds). I wasn’t onboard your flight, and I did not witness this, but when I see something that frustrates me, I try to always remind myself that there could be more to the story besides my perception. Perception isn’t always reality.  ... View more

@Jbdmh45 so glad to hear that you and your family made it home safely. The experience is definitely one you and your family will never forget. As you said, you are in customer service, so you have high expectations and expect to be acknowledged. Don’t give up on contacting SWA. I am confident that once you get in contact with them, you will feel better about the nightmare you lived through.    Best wishes, and glad you made it home.    ... View more

@LindseyD tooooo cool!   ... View more

@Jbdmh45 you literally went through one of my worst nightmares. Feeling stranded and not knowing really is a worse case scenario. I am truly sorry about your experience and the downward spiral that took place from there. My suggestion to you since you did not have a great experience with calling SWA is to send them a DM via Twitter. I don’t know if there’s anything SWA can do for you since all the delays were weather related, but at least your voice will be heard.   The Southwest Airlines community site is for passengers speaking to other passengers. Good luck!    ... View more

@misstiff2390 I don’t think it will hurt telling the crew about your fear. This way they can keep an eye out for you.  Keep in mind that this comes up on a regular basis. The crew is highly trained and capable to handle most situations. They probably spend more time in the air than on the ground. My best advice is to keep yourself busy during the flight. Find someone to talk to, book to read, work on a work project. Good luck on your flight, and remember that you are safer in the air than you are on the freeway.  ... View more

The worst airline because of gate changes?  Sounds like there is more to this story. Did something else happen?  Gate changes are part of the norm due to flight delays, problems with weather, etc. which Southwest cannot control. I can hear that you are frustrated, but where did the airline fall short?  ... View more

@patrat84 I can totally relate. In fact, when I travel with my kids, the huge stroller becomes our bell cart until we hit the door of the plane. I personally have never had an issue with leaving my large and heavy stroller on the jet bridge, but to be safe you can contact SWA via Twitter through a DM.    Good luck, and remember do to take a deep breath. I’m told that one day we will look back at these times and miss them. 😀 ... View more

@Kmbermudez90 WOW!!! Your story gave me goose bumps. This is a great reminder that the generosity of others can happen anytime and anywhere. Thank you for sharing and I hope others who see this will also pay it forward. I know that I am going to. 😀 ... View more

@Beachflier1 I do not work for SWA, but I do fly often. Just keep in mind that you are surrounded by trained professionals who want to take care of you. People joke that flying is safer than being in a car... but it’s actually true.    My advice is to try and meet other nice passengers and engage in a conversation. Time “flies” when you are engaged and listening to what is being said. Before no time, you will be landing. A book is also a good distraction. Also, not sure if you indulge in alcoholic beverages, but one drink will also keep your nerves calm.    Have a great flight, and report back how your trip was.    Have fun!    ... View more

@ZZ I think most parents who have traveled with young children can definitely sympathize with you regarding this situation. I know that when I feel like I was given poor service, It’s up to me to decide if one bad experience will out weigh all of the other positive interactions I have received.    Some things to consider:   *You made the right decision to purchase a seat for the safety of your child regardless of how you felt at the time of boarding. Just know that you made the right decision.    *Being passed around on the phone is always frustrating. Keeping that in mind, I suggest expressing your concerns after you have calmed down. In my experience, when I contact which ever company I am upset with hours/days after the incident, I give more detailed facts and leave out my emotions. After I voice my concerns, I usually end my call feeling satisfied with the service I just received.    *Look at the bigger picture of the situation and realize that policies are in place for a reason. I might not agree with the policy, but I am going to make the best of it.    Best wishes on your future travel       ... View more

just to clarify, one FA said okay to storing the chair in the front closet and started to make space, but another FA stepped in and would not let it happen?  This does not sound like the service I am used to getting/ seeing on SWA. I can only imagine how you felt and then dealing with the  added to the stress.    My experience with SWA has always been exceptional, and I have never seen an interaction similar to this. Did you end up asking to speak to someone once you landed?    If you would like to further express your concerns with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654.    The SWA community forums are passenger to passenger interactions.    ... View more

As an avid peanut loving passenger, I hear you.  But change is good right?   If you would like to express your concern with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654.  ... View more

I personally have never cancelled a flight with SWA, but do have a quick question- How did this happen?  Was there a pop up confirming your request?  ... View more

As another passenger, I’m sorry for the experience you had. I’m sure you felt embarrassed and a little bit let-down. The gate agents with Southwest are usually the best in the business. Sorry you walked away feeling that you were treated poor. Also, assuming that this was your first time on Southwest, the airline does things a little differently from others.   Just like other airlines, there is a standard boarding process. It sounds like your confusion was with your boarding group? On    Southwest’s website (https://mobile.southwest.com/boarding-the-plane) it clearly calls out how the boarding takes place. Sorry that this was not explained to you.   As for the crew making comments about you being the last to board, its the culture of the airline and not meant to be hurtful. The humor is one of my personal favorites about Southwest.    If you would like to express your concerns with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654 and explain your experience.   ... View more