07-19-2018
11:26 PM
07-19-2018
11:26 PM
@patrat84 I can totally relate. In fact, when I travel with my kids, the huge stroller becomes our bell cart until we hit the door of the plane. I personally have never had an issue with leaving my large and heavy stroller on the jet bridge, but to be safe you can contact SWA via Twitter through a DM. Good luck, and remember do to take a deep breath. I’m told that one day we will look back at these times and miss them. 😀
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@Kmbermudez90 WOW!!! Your story gave me goose bumps. This is a great reminder that the generosity of others can happen anytime and anywhere. Thank you for sharing and I hope others who see this will also pay it forward. I know that I am going to. 😀
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@Beachflier1 I do not work for SWA, but I do fly often. Just keep in mind that you are surrounded by trained professionals who want to take care of you. People joke that flying is safer than being in a car... but it’s actually true. My advice is to try and meet other nice passengers and engage in a conversation. Time “flies” when you are engaged and listening to what is being said. Before no time, you will be landing. A book is also a good distraction. Also, not sure if you indulge in alcoholic beverages, but one drink will also keep your nerves calm. Have a great flight, and report back how your trip was. Have fun!
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@ZZ I think most parents who have traveled with young children can definitely sympathize with you regarding this situation. I know that when I feel like I was given poor service, It’s up to me to decide if one bad experience will out weigh all of the other positive interactions I have received. Some things to consider: *You made the right decision to purchase a seat for the safety of your child regardless of how you felt at the time of boarding. Just know that you made the right decision. *Being passed around on the phone is always frustrating. Keeping that in mind, I suggest expressing your concerns after you have calmed down. In my experience, when I contact which ever company I am upset with hours/days after the incident, I give more detailed facts and leave out my emotions. After I voice my concerns, I usually end my call feeling satisfied with the service I just received. *Look at the bigger picture of the situation and realize that policies are in place for a reason. I might not agree with the policy, but I am going to make the best of it. Best wishes on your future travel
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just to clarify, one FA said okay to storing the chair in the front closet and started to make space, but another FA stepped in and would not let it happen? This does not sound like the service I am used to getting/ seeing on SWA. I can only imagine how you felt and then dealing with the added to the stress. My experience with SWA has always been exceptional, and I have never seen an interaction similar to this. Did you end up asking to speak to someone once you landed? If you would like to further express your concerns with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654. The SWA community forums are passenger to passenger interactions.
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07-12-2018
08:28 AM
As an avid peanut loving passenger, I hear you. But change is good right? If you would like to express your concern with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654.
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@Nicksings99 My personal idea of a flight attendant is one who loves working with people. One who always has a positive and “can do” attitude. Loyalty to the airline is important and goal of a long term investment in your career. Along with the love of people one who can deal with any situation that may arise including emergencies. People first! So to recap, my personal top five are: 1. Love of People = Customer Service 2. Leadership 3. Able to handle Difficult Situations 4. Hospitality & Service Standards 5. Flexibility and Loyalty Good luck!
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07-11-2018
08:57 PM
07-11-2018
08:57 PM
I personally have never cancelled a flight with SWA, but do have a quick question- How did this happen? Was there a pop up confirming your request?
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As another passenger, I’m sorry for the experience you had. I’m sure you felt embarrassed and a little bit let-down. The gate agents with Southwest are usually the best in the business. Sorry you walked away feeling that you were treated poor. Also, assuming that this was your first time on Southwest, the airline does things a little differently from others. Just like other airlines, there is a standard boarding process. It sounds like your confusion was with your boarding group? On Southwest’s website (https://mobile.southwest.com/boarding-the-plane) it clearly calls out how the boarding takes place. Sorry that this was not explained to you. As for the crew making comments about you being the last to board, its the culture of the airline and not meant to be hurtful. The humor is one of my personal favorites about Southwest. If you would like to express your concerns with Southwest you can contact them via Twitter in a DM or you can call customer relations at 855-234-4654 and explain your experience.
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So sorry to hear about your experience and where it went south. Did you happen to discuss this issue when you landed? In my experience Southwest is always fair and generally addresses issues like this head on. If I was you, I would contact SWA directly via Twitter in a DM or you can call customer relations at 855-234-4654 and explain your experience. Good luck!
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I can completely understand your frustration. I had a similar situation like yours, but weather was the reason for the delayed bags. I also had to rearrange my work life with anticipation of delivery. I always believe that SWA does the right thing such as the credit and delivery however, if you are still upset, your voice deserves to be heard. SWA is fair and will listen to you. You might not get the resolution you are looking for, but at least your concern was discussed. If you wanted to reach out to SWA, I would suggest contacting them via Twitter in a DM or you can call customer relations at 855-234-4654
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Instead of buying a new and expensive iPad, another cost effective option is a Amazon 7 Fire Tablet for $49.00. It doesn’t have a lot of memory, but it would do the job for you. Good luck!
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Storytelling is the best way to engage others about something you are passionate about. Thanks for sharing, and have fun on your next adventures. #southweststorytellers
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I’m looking for a new roller board to carry on my flights for work. I travel often, so wear and tear is inevitable. What is your recommendation of brand? Thanks so much!
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I also hope they bring back this route. When I used to fly this route, the flight was oversold on a regular basis. Fingers crossed SWA will see the business need.
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If hired, you would have seniority in your class. 🙂 Good Luck!
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06-30-2018
08:45 PM
06-30-2018
08:45 PM
This is the exact reason why I always carry a sweatshirt in my carry-on. As for the aggressive gesture by the gate agent, what was it and what caused it? This behavior does not sound like the typical interactions I have had with SWA.
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Thanks @DancingDavidE. If this will end my pain with carrying car seats down the aisle, I’m in.
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I can definitely see your frustration and especially if you have paid extra for early bird. If I would have been in your situation, I would have weighed the options of letting the large passenger sit at the aisle, if that gave me “more” room, then after landing look for a SWA rep and request a refund for early bird. I personally would not have asked to put the arm rest down if his size played a role in the reason why it was up. Just imagine how the large passenger must have felt? I’m sure he was embarrassed and and uncomfortable also. You can still contact SWA via Twitter in a DM or you can call customer relations at 855-234-4654 and explain your experience.
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When I travel with my family I often ask to pre-board. In my opinion, pre-boarding families actually helps the boarding process by being quicker and smoother. Have you ever carried 2 large Britax car seats, diaper bags, etc. down the aisle avoiding other passengers heads? Then when you finally make it to a pair of open seats, it’s a total joke trying to get them secure and takes time. Pre-boarding avoids my safety concern with hitting passengers, and gets us out of the aisle so that general boarding is not held up. On the flip side of pre-boarding, after we finally land and make it to our destination, we are the last ones off of the plane because I know that we are slow and will hold up other passengers. All airlines have pre-boarding processes for reasons like mine. Do some people abuse it? Of course! Unfortunately, that’s life and karma goes a long way. If it seems that someone is abusing the process, ask yourself “have you walked a mile in their shoes”? Do you know for a fact they don’t need the extra time to board? Please do not judge because more than likely if you have never been in their situation, you would understand. When I travel alone for business, I help out those struggling passengers instead of throwing dirty looks or making comments. We all know that boarding is frustrating and can be stressful, but doing the right thing goes a long way.
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06-28-2018
04:21 PM
06-28-2018
04:21 PM
In addition to the bottle, pacifiers come in handy to create sucking.
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If I had any, I would certainly offer them up to you. Thanks for all you do!
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Hello- This is what I found on SWA website: Does my infant need a boarding pass? If you choose to purchase a seat so that your infant may travel in his/her CRS you will need to obtain a boarding pass for the infant. If you purchase an Infant Fare, you may use online checkin if your infant has been age verified. If your infant has not been age verified, you will not be able to use online checkin, unless you purchase a fare that that does not have age restrictions. See below for more information on the age verification process. If you choose to travel with your infant on your lap(at no additional charge) the infant will not need a boarding pass; however, you will need to obtain a Boarding Verification Document (BVD) for the infant. The BVD will allow the infant to board the aircraft. BVDs are available at the Southwest Airlines ticket counter on the day of travel. In order to complete your BVD, the Customer Service Agent will need to verify that your infant has not reached his/her second birthday, so be sure to bring along a copy of your infant's birth certificate. You can can also click on the link below if you have additional questions, but it does look like a birth certificate is needed. https://www.southwest.com/html/customer-service/family/baby-on-board-pol.html I would also put in a phone call to SWA to make sure all options are being explored. Good luck!
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06-25-2018
12:03 PM
06-25-2018
12:03 PM
I agree with @rtbarron that you should contact SWA directly to be on the safe side. I will say however on my last trip to Cabo, I had no issues with checking my rod along with those who I was flying with.
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@chgoflyer You are absolutely right. Thank you for correcting the thread.
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I flew last month with my 4 year old and a birth certificate/ identification was not needed. Have a great flight!
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06-21-2018
11:04 AM
06-21-2018
11:04 AM
I personally have not checked in a beach chair, however I have checked fishing poles and large Igloo ice chests with no issues. If I was you and wanted to play it safe, I would send a quick email or phone call. The information can be found on SWA website. I’m sure SWA will do what they can to make sure your beach chair makes it to it’s final destination. Good luck!
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I know it’s a tough and difficult situation when one feels like they being judged. Not to mention the added stress of being in a crowded gate area looking to board. Luckily SWA has policies in place for special accommodations/needs like yours. Since you provided all the necessary and required documentation to SWA to gain pre-boarding privileges, keep in mind that you are doing the best thing for you. After you board, the attention of the passengers waiting to board will be redirected. Happy Traveling!
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I completely understand your feelings and myself have been in the same type of situation. A wise person once told me to think about the bigger picture and not myself when I felt I did not get the best service. If the FA was down right rude, that’s a different situation, but it sounds like that was not the case. I would remind myself that this situation is not my fault, but the way I handle myself is up to me. A few things I would have told myself if I was not happy with service provided: Perhaps the FA is a new hire who was overwhelmed? It’s expected that someone new needs time to grow. Haven’t we all been new to a job before? Should the airline be serving drinks on a short flight like this? Do other airlines serve on this exact route? Great learning experience when effective feedback is given. I’m sure Southwest’s intent was to provide over the top great service on this short flight. It does Sound like the FA was trying to serve everyone. Maybe the FA was just having a bad day and could not catch a break. I know that I have had days like that. Karma goes a long way. If my row was not served, I would say to myself “ it’s just a drink/peanuts” Luckily I am healthy and get to see my family soon. Again, I was not exactly in your situation but I do know that when I give a little grace, it’s always repaid to me. Happy Flying!
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05-29-2018
01:32 AM
05-29-2018
01:32 AM
Just remember, you have the right to privacy. Just remember: You are the reason this process was developed. Passengers at the gate should be saying to themselves, “what can I do to assist” this fellow passenger, not judging or diagnosing.
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