@dfetterman1 use the mobile website, it has almost all of the same features as the app. Just go to www.southwest.com in your web browser. Depending on your carrier and model of phone you may also be able to get a software update. System updates are super valuable just for the security updates, but would also help with incompatibility issues like this. Sadly, 2 year old technology without any updates is going to have many problems. --TheMiddleSeat
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We’re excited to announce further improvements to our Customers’ digital experience. Mobile web and mobile app Customers can now look up and spend their travel funds, Southwest LUV Vouchers ® , and Southwest ® gift cards while booking on the go.
Look up travel fund balances
Customers can look up balances, if they already have their fund information, by opening up the menu, and selecting “Look Up Travel Funds.” Customers are able to search for any of the three fund types by selecting the appropriate tab and entering the necessary information.
Use travel funds while booking
Customers can also use their funds on the purchase screen when they book a flight, as long as they have access to their fund information. When a Customer selects “Apply Travel Funds,” it will take them to a screen that looks similar to “Look Up Travel Funds.” Selecting each respective fund type tab displays the required information needed to apply the particular fund. Once a Customer attempts to apply the fund, the details of the fund and the amount applied toward the flight will be displayed.
Where and when can Customers use travel funds?
Look up travel fund balances
Spend travel funds on initial air bookings
When calling 1-800-I-FLY-SWA ®
At the airport
iOS Southwest app
Android Southwest app
In addition to the exciting features above, our Rapid Rewards Members are now able to view their valid, unused travel funds through their online Rapid Rewards account!*
This feature is currently available on Southwest.com and swabiz.com desktop only. Mobile apps are not yet supported.
The Member’s Rapid Rewards account number must be present in the PNR prior to change/cancellation in order for the travel funds to be displayed within the Member’s account.
Only travel funds issued from a change/cancelation that took place on or after December 3, 2019, will be displayed in a Member’s account.
Members will only see available travel funds from tickets issued in their name.
Travel funds cannot be manually added to a Member’s account.
Tracking funds usage is not a part of this feature.
The following funds will not be displayed in a Member’s account:
Expired or used travel funds.
Southwest LUV Vouchers and/or Southwest gift cards.
Available travel funds will not be displayed on the “Purchase” page during the booking flow. Members will still be required to manually enter the PNR and Passenger name to apply eligible funds to a new purchase.
*All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
*The following travel funds will not be displayed in your account:
Funds from tickets prior to December 3, 2019.
Funds that were created by changing or canceling a reservation without your Rapid Rewards Number included.
Funds from a ticket that is not in your name.
Funds that have already been used to purchase another ticket.
Funds from Group Tickets, Charter Tickets, or Extra Seat Ticket Funds held on Southwest LUV Vouchers or Southwest gift cards.
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@garcianc wrote: I don't know if you have done this but, do NOT EVER pay to upgrade to Business Select after you have checked in! I can't stress that enough. I have been flying Southwest almost exclusively (the other airline was Airtran) for more than 10 years. During one of my trips, a few years ago, I booked my flight at the last minute due to a change of plans and I received a boarding position at the end of the C group. I decided to pay at the gate for an upgrade to Business Select. BIG MISTAKE. Ever since then, I get C group every single time (one time I got C62 and took a picture of my boarding pass - the line oly goes up to C60). I am flying tomorrow and, when I checked in this morning I got C25. My theory is that I have been flagged as someone who would pay to upgrade and the C group assigment is arbitrary. How do I know this? I was in a Southwest flight from Birmingham to Washington where I was the only person standing in the C line and that is when the light bulb came on. What I do now is that I book refundable fares when I book Southwest and cancel my reservation for a full refund when I get such a bad position after checking in online. Then I book with somebody else. I did that last month on my cross-country trip to Seattle. I couldn't find another flight for tomorrow, so that doesn't always work (though I will be cancelling my return flight), but I am sure that it is just as inconvenient to Southwest to get a last-minute cancellation. I would think that someone that has flown SW for as long as you have would know that your boarding position is based on when you check in (Business Select, A-list and EBCI get seats before that). If you check yourself in late, you're more likely to get poorer boarding position. The more you delay after 24 hours pre flight time the worse the position. There is no attempt to coerce you into buying a better seatboarding spot.. It's pretty much as chgoflyer said in response to both of your posts.
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