Southwest Airlines Community

dfwskier · ‎06-27-2020

@GrumpyOldMan wrote: The only reason to require 7.0 is that the app coders are un-skilled. You-all could be doing better. I don't know fo sure why this happens, but my guess is 1) Making the app viable across a bunch of versions significantly increases the complexities of the app - potentially decreasing the stability of it 2) Doing so increase the cost of doing so. The airline wouldn't do this if there were lots of users of the older OS versions. I would imagine that the airline has made a decision to not spend a lot of money for a few users. As I said upthread, if you don't like the situation, contact the airline directly via one of the methods listed under "contact us" below. I use android 7.0.i so I'll be obsoleted about this time next year. My then 5 year old phone will have served me well. Then I'll buy a new one - assuming my old one doesn't die of old age first. edit add: it appears that as of May, the percentage of active android phones in the US that are using android 7 or better is somewhere around 90%. Android 6 (about 5%) makes up half of the remaining 10% https://gs.statcounter.com/android-version-market-share/mobile-tablet/united-states-of-america

GloriaL · ‎01-28-2020

We’re excited to announce further improvements to our Customers’ digital experience. Mobile web and mobile app Customers can now look up and spend their travel funds, Southwest LUV Vouchers ® , and Southwest ® gift cards while booking on the go. Look up travel fund balances Customers can look up balances, if they already have their fund information, by opening up the menu, and selecting “Look Up Travel Funds.” Customers are able to search for any of the three fund types by selecting the appropriate tab and entering the necessary information. Use travel funds while booking Customers can also use their funds on the purchase screen when they book a flight, as long as they have access to their fund information. When a Customer selects “Apply Travel Funds,” it will take them to a screen that looks similar to “Look Up Travel Funds.” Selecting each respective fund type tab displays the required information needed to apply the particular fund. Once a Customer attempts to apply the fund, the details of the fund and the amount applied toward the flight will be displayed. Where and when can Customers use travel funds? Location Look up travel fund balances Spend travel funds on initial air bookings Southwest.com ü ü swabiz.com ü ü When calling 1-800-I-FLY-SWA ® ü ü At the airport ü ü iOS Southwest app ü ü Android Southwest app ü ü Mobile.Southwest.com ü ü In addition to the exciting features above, our Rapid Rewards Members are now able to view their valid, unused travel funds through their online Rapid Rewards account!* Overview This feature is currently available on Southwest.com and swabiz.com desktop only. Mobile apps are not yet supported. The Member’s Rapid Rewards account number must be present in the PNR prior to change/cancellation in order for the travel funds to be displayed within the Member’s account. Only travel funds issued from a change/cancelation that took place on or after December 3, 2019, will be displayed in a Member’s account. Members will only see available travel funds from tickets issued in their name. Travel funds cannot be manually added to a Member’s account. Tracking funds usage is not a part of this feature. The following funds will not be displayed in a Member’s account: Expired or used travel funds. Southwest LUV Vouchers and/or Southwest gift cards. Available travel funds will not be displayed on the “Purchase” page during the booking flow. Members will still be required to manually enter the PNR and Passenger name to apply eligible funds to a new purchase. *All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. *The following travel funds will not be displayed in your account: Funds from tickets prior to December 3, 2019. Funds that were created by changing or canceling a reservation without your Rapid Rewards Number included. Funds from a ticket that is not in your name. Expired funds. Funds that have already been used to purchase another ticket. Funds from Group Tickets, Charter Tickets, or Extra Seat Ticket Funds held on Southwest LUV Vouchers or Southwest gift cards.

dfwskier · ‎04-06-2019

@garcianc wrote: I don't know if you have done this but, do NOT EVER pay to upgrade to Business Select after you have checked in! I can't stress that enough. I have been flying Southwest almost exclusively (the other airline was Airtran) for more than 10 years. During one of my trips, a few years ago, I booked my flight at the last minute due to a change of plans and I received a boarding position at the end of the C group. I decided to pay at the gate for an upgrade to Business Select. BIG MISTAKE. Ever since then, I get C group every single time (one time I got C62 and took a picture of my boarding pass - the line oly goes up to C60). I am flying tomorrow and, when I checked in this morning I got C25. My theory is that I have been flagged as someone who would pay to upgrade and the C group assigment is arbitrary. How do I know this? I was in a Southwest flight from Birmingham to Washington where I was the only person standing in the C line and that is when the light bulb came on. What I do now is that I book refundable fares when I book Southwest and cancel my reservation for a full refund when I get such a bad position after checking in online. Then I book with somebody else. I did that last month on my cross-country trip to Seattle. I couldn't find another flight for tomorrow, so that doesn't always work (though I will be cancelling my return flight), but I am sure that it is just as inconvenient to Southwest to get a last-minute cancellation. I would think that someone that has flown SW for as long as you have would know that your boarding position is based on when you check in (Business Select, A-list and EBCI get seats before that). If you check yourself in late, you're more likely to get poorer boarding position. The more you delay after 24 hours pre flight time the worse the position. There is no attempt to coerce you into buying a better seatboarding spot.. It's pretty much as chgoflyer said in response to both of your posts.

GloriaL · ‎09-19-2018

Hey @mickeycoffey Can I ask what OS version you are on? Could you also send a screenshot of the error message you are receiving in the app store? Thanks!

GloriaL · ‎09-11-2018

Thanks for the screenshot. I will have a conversation with my team!

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