Southwest Airlines Community

A harsh take on events, but accurate nonetheless. It's not what Southwest says, it what they do. And that applies to saying saftey is number one, while demonstrating otherwise. Having flown Southwest since their beginnings as my most used airline, this is the first time I've felt to disappointed by the company's actions. Herb Kelleher would never have done what Mr. Kelly did. ... View more

Well said and fully agree. This will be a rare black mark on Southwest's management. ... View more

I have been a frequent customer of Southwest for 30 years, flying the airline 80% of the time at least 30 times a year. I've always had great admiration for how the company has been run and the great employees encountered. That's why I've been so disappointed in how Southwest responded to this crisis.   You, Southest, were one of the last to acknowledge what was a big warning sign that the 737 Max had a serious flaw.  Clearly business came ahead of providing absolute safety for your customers, contrary to what Gary Kelly wrote in his letter. ... View more