I have been a long time loyal Southwest customer for 20 years. I have always felt that Southwest treats its customers more humanely than other airlines and truly cares about their safety and well-being. I believe the decision not to ground the Max 8's after the Ethiopian Airlines crash was a serious mistake. It has shaken my confidence in Southwest. The video talks all about the chairman's confidence in Boeing. That's all fine and good but I'm sure people were confident about each of the planes that crashed until they started flying towards the ground. What did southwest ultimately gain by waiting for the FAA directive? A couple extra days of flying those aircraft? And at what cost? If you had grounded the planes voluntarily you would have stood out among American carriers as definitely putting the safety of your customers and crew first. Now you just blend in with all the others. I wish you had handled this differently.
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