I have to say I always have nothing but complements on your customer service but you really dropped the ball this time in a major way. I was scheduled to fly out of Sanb Francisco to attend an important dinner in Scottsdale, Arizona. I checked in for flight 1644 at 330 pm on the 21 March 2019. I received an email at 653 am from Southwest airlines on March 22 stating flight was cancelled. No flights left out of San Francisco. I have to fly out of San Jose at 945 pm instead of the 320 pm departure out of San Francisco. A 60 mile drive south and a 6 hour delay. Again, I was not notified until 653 am 8 hrs before my flight. I cannot understand how Southwest did not realize that the flight would be cancelled at the time I checked in. I know 37 planes have been grounded and the FAA made that public, but Southwest responded very slowly and poorly cancelling my flight, receiving a cryptic email on the day of my departure. My dinner has since been cancelled , I have no reservation for a car as the flight has me arriving at 1130 in Phoenix. I am asking Southwest for compensation in the way of miles or coupons on a change of flights from San Francisco to San Jose, a cancelled high level business meeting and a taxi have to take from SF to San Jose to make this trip happen. I have been a member of SWA for several years, and yes safety is number one but you must do a better job in communicating changes. Very disturbing and poor planning on your part. You must have known the plane I would have been on was grounded yesterday not 7 hrs prior to my flight. Please review your processes and reward those seriously inconvenienced by your poor planning. Comment added to Southwest Airlines
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