11-30-2023
11:43 AM
I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Is 2 free checked bags worth the potential cost of theft? It's a free for all for airline or TSA employees to do as they please. I am working with both to solve the issue, but nothing is being done. I have also submitted reviews on multi-sites warning travels of this.
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09-11-2020
11:09 AM
09-11-2020
11:09 AM
@SilviaC wrote: I think that we should all get together and try to make this public because it’s very unfair that we fly with expensive items thinking that they will be safe once we arrive to our destination. If allowing their employees to steal is a thing then maybe they should start advertising something in regards to “ don’t pack your expensive items Because they could go missing .” It’s just unbelievable that they have security cameras all around the airport,/all over the airport, it’s very easy to go back and check footage and see who opens any luggage @SilviaC Every seasoned traveller knows to not pack expensive stuff or stuff you must have in checked luggage. Luggage gets lost, and things get stolen from passengers on every single airline. Most times when items are taken, it is impossible to tell who actually did the taking: departure airport employees, arrival airport employees, airline employees, or TSA employees. Stings been set up at airports where theft is prevalent, and at various times employees of all groups mentioned above have been caught. Sorry, but that is the absolute truth of the matter. Sorry that your stuff was taken.
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10-28-2019
08:17 AM
10-28-2019
08:17 AM
We're sorry to hear this, @stagges92. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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10-25-2019
01:30 PM
I have filed multiple police reports, TSA report, and reports with the airline. Nothing has been done. I would just like others to know that nothing will be done about items stolen from their checked luggage.
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We're saddened to hear this, @sandysue79. As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to reach out via official channels following the steps below. Thank you!
Submitting a Suggestion and/or Complaint
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