@Cwc624 wrote: Hello, I need to speak to a representative from Southwest that I can contact about bait and switch tactics being used by Chase Visa Card. I have photo proof of what I signed up for and been constantly contacting them for a couple months now to no avail. If you may be able to help please let me know. Thank you Southwest has no control over any offers that Chase may make. Thus your concern should really be voiced to Chase. If Chase Customer Service has been unable (unwilling?) to help out, you could write a letter to Chase's CEO: James Dimon CEO JPMorgan Chase & Co. 383 Madison Avenue New York, NY 10179 Include whatever evidence you have as well a documentation of steps you've taken so far. As an aside, this situation happens frequently due to Chase's practice of having multiple credit card offers available at the same time. So people think they are signing up for one offer, and they inadvertently sign up for a different one.
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01-30-2020
08:43 AM
01-30-2020
08:43 AM
I understand mistakes happen. Like money in the wrong account for example. If the people would have verified with the bank that it was theirs the bank said yes and then they spent it would they still be accountable to pay it back? We called and checked several times. Do we have these points? We can use them for flights and we’re told yes they are yours to use! We were finally the ones who discovered what was going on and notified them about the problem. I do appreciate southwest giving us the $100 voucher because that is the cost of canceling our resort. We planned our entire trip around information they gave us multiple times I think the ethical and moral thing for the company to do is to stand behind what they said.
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01-24-2020
09:58 AM
01-24-2020
09:58 AM
It's not solved!!! They are still scaming people.
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