03-23-2020
03:02 PM
03-23-2020
03:02 PM
yeah but if they expire June 2 that still means I would have to travel during corona.
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THANK YOU SOUTHWEST! I hope i'm not prematurely celebrating, but after speaking with a customer service rep, finally got some music to my ears. since I was supposed to travel over spring break and couldn't, they are still going to extend my funds even though they expire June 2 because I was supposed to travel during corona.
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03-23-2020
02:16 PM
03-23-2020
02:16 PM
My funds expire June 2. Given the current situation, that means in order to use these funds I would still have to travel during corona. I'm glad southwest recognizes the need for an extension, but this extension is not adequate and would still force me to risk my life and the life of my loved ones and travel during corona. Which, I obviously won't do, and will thus be penalized for it by southwest's stingy policy. When will they smarten up? Getting real tired of having to keep begging them to use their brains and hearts and be reasonable.
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03-22-2020
07:25 PM
03-22-2020
07:25 PM
I don't feel it's fair. I'm glad they realize that they have to extend it, but they need to recognize that those of us with expirations in June also need to be taken into consideration. This COVID situation isn't drastically different for a matter of 2 days. They need to show some mercy.
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03-20-2020
01:03 PM
03-20-2020
01:03 PM
yea, this doesn't help me whatsoever. My funds expire June 2.
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03-18-2020
08:30 PM
03-18-2020
08:30 PM
I agree with you 100%. Greedwest airlines is full of nothing but disappointment and greeed.
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03-18-2020
08:16 PM
03-18-2020
08:16 PM
Keeping us on edge to see if our hard earned money is going to go to waste (expiring travel funds) is not fair, it is not right, and it is just plain CRUEL!!!!! GREEDWEST AIRLINES, Please smarten up.
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03-18-2020
07:32 PM
don't even bother wasting your time writing to those buffoons. They don't know how to use their brain and will give you the same robotic answer. SW airlines has proven them selves to be so unintelligent, classless, and compassionless during this time
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03-18-2020
04:36 PM
Stop being self centered and start caring about your customers. Extend the travel fund policy. No one is able to fly during this time of uncertainty. Please try to understand where your loyal customers are coming from. We are begging you to have a heart.
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03-18-2020
12:42 PM
03-18-2020
12:42 PM
they need to be ASHAMED of how they are behaving. Their response to this global pandemic is showing me that greed runs DEEP in their soulless hearts.
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03-18-2020
12:40 PM
You're right, Lets all take a moment to thank southwest airlines. Thank you southwest airlines for showing no mercy for your customer's hard earned travel fund money expiring soon. Thank you for not understanding what a global pandemic is, and how a global pandemic means we are unable to fly during this time. Thank you for not having a heart. Thank you for expecting us to pay your wages and run your company. Thank you for not using your brain. Thank you for not having a heart. Thank you for taking my hard earned money. Thank you for being a horrible company.
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03-18-2020
12:34 PM
03-18-2020
12:34 PM
Why is southwest airlines behaving as if it is the customer's job to make sure they put food on their table during a global pandemic? Why should we loose our hard earned money because of a global pandemic?? Why is there no extension on when we can use our hard earned travel money?
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03-18-2020
12:28 PM
03-18-2020
12:28 PM
They way they are behaving, those monkeys have no idea what a global pandemic means. A global pandemic means, we cannot travel if we are choosing to be responsible. Thus, why would we not get an extension to use our hard earned travel fund money???
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03-18-2020
12:26 PM
03-18-2020
12:26 PM
Being greedy during a global pandemic is not a good look, Southwest Airlines. You continue to show lack of compassion and empathy for hard earned money of your customers. What about us who have travel funds expiring soon??? You're seriously going to punish us for being responsible and helping to #flattenthecurve? Looks like you don't care about the global pandemic, and all you care about is filling your pockets.
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