Southwest Airlines Community

I'm not in your situation, but I can say that since this pandemic, I've canceled or had canceled, (a trip to Cozumel) at least 5 flights.   With each one, I've found SW to be accommodating to what I wanted to do.  Since Cozumel was with points, they have all been refunded.  I've had one $$ refund and $$ refunded for the costs of companion pass travel fees.  Maybe things have changed since this was posted.  I wish you the best that a solution for you comes your way. ... View more

@Titanium89 wrote:     By the way.... how many millions of $$ has Southwest and other airlines received from the federal government to help them during this time?  I guess they are more than happy to receive help, but no way in .... will give refunds BACK to people that have paid for flights before the world as we knew it changed.   Tricia Well Trish   First of all I'm sorry to hear of your difficulty. Southwest is doing exactly what every airline in the business is doing:   a) refunding tickets when the airline cancels the flight b) issuing travel funds (vouchers on other airlines) when the passenger cancels a ticket   It is well known that if airlines were to try to refund all nonrefundable tickets, that all of them would go bankrupt. It's going to happen to some of them anyway.   Oh. and that money you asked about, it's in the billions for all airlines. It's must be used to pay workers salaries thru September instead of firing thousands of them now. ... View more