i don't expect to get treated any different than other Rewards members or passengers. I thought that SW might move the credit over to the purchaser. Since the policy is already written to address this circumstance, I have to consider how I book future tickets for minors. Just so happens that I didn't know of the policy before hand.
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@161069484 , Again I'm so sorry for the frustration. I replied to a different post of yours recommending you reach out to Customer Relations since we don't have access to your account or reservations here on the Community. Do you know if that's who you spoke to? They handle escalated concerns and are different from our 800 number.
Contact Customer Relations
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Hi @161069484 , we're sincerely sorry for letting you down. As a peer to peer support forum, we can't look into your situation, but I encourage you to Contact Customer Relations for assistance in case there's anything they can do.
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@PDFelter wrote: Not understanding that if you fly that often, why you can't use your travel funds. ✅ ✅ ✅ It sure feels like I smell something rotten in Denmark
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