Southwest Airlines Community

My Bundle reply: Let's start with the obvious, laptops, headphones, IPads, and/or the majority of "electrical items that are reasonably small and light enough to go on the seated plane area with you.   I personally thought this was a no brainer just on the damage element alone.  Not just SWA, but any airlines with how I sit in the plane by the window and watch the bag handlers throw without any regard for contents the bags they are putting on and getting off a plane.  I travel with both a laptop and an IPAD in my carry-on bag, done!  No damage or theft of them in over 10 years of owning both of them.   Now to address that, SWA, is in total possession of them, that I can't answer for sure, but I think if I would do the research I could find that every airline in the WORLD has had items stolen from passengers baggage, (thus how I started out this thread)  If your irritation is with the response you got, then just state that and address it to the customer complaint process that is also mentioned.  I personally would love to see you contact your local TV station and report back to us how well that went.  I'm not saying you won't get any traction, I just know if I was a newscast person I would scratch my head thinking, so what is it you want to accomplish contacting me.  If this was a news story, I'd be covering it every day from every airline.  YES, theft happens, in all industries, not just the airline industry.  I appreciate that you spent your hard-earned money, but I doubt SWA just blows this off, EVEN THOUGH, as also been stated, you hand their responsibility off when you check that bag.  Bless you, and I hope you have a better holiday in the upcoming future.   ... View more

@SilviaC wrote: I think that we should all get together and try to make this public because it’s very unfair that we fly with expensive items thinking that they will be safe once we arrive to our destination. If allowing their employees to steal is a thing then maybe they should start advertising something in regards to “ don’t pack your expensive items Because they could go missing .” It’s just unbelievable that they have security cameras all around the airport,/all over the airport, it’s very easy to go back and check footage and see who opens any luggage @SilviaC    Every seasoned traveller knows to not pack expensive stuff or stuff you must have in checked luggage.   Luggage gets lost, and things get stolen from passengers on every single airline. Most times when items are taken, it is impossible to tell who actually did the taking: departure airport employees, arrival airport employees, airline employees, or TSA employees. Stings been set up at airports where theft is prevalent, and at various times employees of all groups mentioned above have been caught.   Sorry, but that is the absolute truth of the matter.   Sorry that your stuff was taken. ... View more

@SilviaC wrote:   I’m sure that if Southwest goes through their cameras/airport cameras they will be able to see who opened the luggage. TSA had no problem sharing what’s on the cameras on their end Maybe you can find someone moving it around, the person whether SWA, airport, or TSA will probably know where to go without a camera though. But who knows, I’m always amazed seeing the news with people doing things that they obviously had no idea about the monitors on them.   ... View more