We're so sorry for any frustration, @Mobius! To provide an answer we would need to understand how you have been booking the extra seat. If you're just purchasing a second seat, this can cause issues at boarding like incorrect passenger counts or weight and balance issues. Our Employees are instructed that they should be proactive in looking for extra seats booked incorrectly to avoid these types of issues. If you've been booking following the guidance on Southwest.com, there should not be an issue with the way it’s booked, and I wouldn't be able to know why you've experienced these issues, so you would need to Contact Customer Relations for assistance. I hope that helps! We look forward to our next opportunity to welcome you onboard.
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10-12-2020
10:41 AM
10-12-2020
10:41 AM
@thelostbag I hope your bag gets returned! That's sad and frustrating when it happens. I have had a bag lost by SWA, but returned to us within 24 hours. But, since you also asked about lost items inflight I thought I would also add that I haven't been as succesful in those cases. We are 0 for 2 on our lost items on SWA flights, unfortunately. We left my daughter's super cute handmade unicorn gloves in a seatback pocket; filed a report immediately; and kindly got regular updates from SWA for 6 months saying that the item could not be found. Similar story for a jewelry bag that somehow was misplaced/lost/(taken??) from a roller bag. For items lost inflight, I've pretty much given up hope that those items get returned. I am though, like you, curious to know if other passengers have had success. Hoping you get your bag back!
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All "found" items re shipped to a central location in Alabama. At that location an attempt is made to match found items with those reported as lost. Hopefully you had a name tag on your bag or in your bag. If not, supplement your report with a description of what was in the bag, If a camera, include model information and serial number,if available,
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10-11-2020
10:46 PM
my bag was lost this past week and im still waiting to get it back. hopefully you got your lost item back.
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10-11-2020
10:40 PM
10-11-2020
10:40 PM
i know this post is old but just curious if you ever got your phone back? my bag was lost 6 days a go and still hasnt been found hopefully they will find it.
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10-11-2020
10:35 PM
sorry your flight was late. delays are no fun but they are just another part of air travel. i mean i guess id be happy to arrive at midnight rather than have to spend a night in an airport or an extra night in a hotel.
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