05-12-2021
11:38 AM
05-12-2021
11:38 AM
i don't expect to get treated any different than other Rewards members or passengers. I thought that SW might move the credit over to the purchaser. Since the policy is already written to address this circumstance, I have to consider how I book future tickets for minors. Just so happens that I didn't know of the policy before hand.
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05-12-2021
09:14 AM
05-12-2021
09:14 AM
I did contact Customer Relations, but to no avail.
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05-12-2021
09:12 AM
05-12-2021
09:12 AM
I didn't say the kids would never fly again. They won't be flying again before the funds expire.
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05-05-2021
07:49 PM
05-05-2021
07:49 PM
I booked and paid for one-way tickets for my 2 minor granddaughters and the price decreased, so I re-booked at the lower fare. The difference was a savings of $36.00 for each ticket. Since I'm a SWA rewards member, I should be able to get the refunded amount added to my account. These girls won't be traveling anytime soon, so that $72.00 will be forfeited back to SWA. I appealed to customer service but they are refusing to give the credit to me. Shame on you SWA. This is BAD business. I'm not going away silent!
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