Southwest Airlines Community

jewellrunner · ‎07-01-2021

Thanks Nicole. Unfortunately I've had to contact the Department of Transportation at this point because after following all of the recommended channels by Southwest, I still can't actually have a real conversation with anyone who is authorized to help me. Hopefully that will help.

jewellrunner · ‎06-29-2021

I got the same thing. It was obviously a canned response. I went ahead and submitted a ticket for each member in my party since the voucher only covers 1 of the tickets. I would like to actually have a conversation with someone as I'm asking for a very reasonable response, but they make it impossible to get a hold of anyone.

jewellrunner · ‎06-29-2021

Does anyone have tips on how to get a non-automated response via Facebook? I keep seeing posts like this but I don't get any real responses on social media.

jewellrunner · ‎06-24-2021

System outage is not 'an act of God' so they should be responsible. I have not heard back either and will be filing a complaint with the US Dept of Transportation if I don't hear anything in a couple of weeks.

jewellrunner · ‎06-24-2021

Any of you who recommend reaching out via social media have tips to get an actual response and not just the automated one? I never get a response on Facebook and don't have Twitter.

jewellrunner · ‎06-24-2021

Sorry if this is on the wrong board but I found nothing that fit. I have an open case with Southwest over an issue with them from my last flight. I can't find anywhere to check on my case status. I don't want to call and sit on their 2+ hour hold to check. Is that my only option? I tried reaching out via Facebook but got nothing but the automated response.

Southwest Airlines Community

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