You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured. I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.
I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.
https://imgurDOTcom/a/UcpxFSE
It’a almost 1am
This is all around incompetence and the CEO should be fired Monday morning.
I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.
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