For what changes southwest is making you can always Contact Customer Relations to see what they can share however since this is a customer to customer forum you probably won't get those answers here. I know things are changing behind the scenes (happens all the time) but some of those changes we don't see as customers. -Blake
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If you'd like to see the airline institute lifetime awards, you probably should tell the airline. Here's how: https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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Good info, but SWA is not to blame for Boeing’s shortcuts. If Boeing could not have made the new plane with the same type rating without needing simulator training, that is 100 percent on Boeing.
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