Southwest Airlines Community

Never did I suggest anything about Southwest failing to be "well versed in operating in other countries".     My comments are limited to what is written.  I would suggest that you re-read the post and refrain from inserting comments that were not raised in my response. ... View more

I doubt that you will see this anytime soon.  Keep in mind that once you leave the US, you will buy fuel at the going rate in those foreign countries.  There are many variables to such a decision. ... View more

The original contributor expressed concern over being ID by TSA.  There was no apparent reason and suggesting that a complaint be filed is appropriate.   The general public's frustration with TSA has boiled over.  That is why their once "immune" status from tort law is in decay.  There are many stories and examples of how TSA agents behave badly.   Here are only a few.   https://www.buzzfeed.com/ravenishak/worst-tsa-experiences ... View more

TSA has been, in my opinion, out of control for too long.  I would recommend filing a complaint.   You would have had to present your boarding pass and ID at the TSA screening.  There is no reason to require it again.  However, if they did, they did.   Originally, any lawsuit against TSA would get dismissed and now the courts are willing to hear more complaints.  Like anything, this has gone too far and now those nasty and hateful TSA people are being held accountable for their actions.   Start with a complaint and then pursue accordingly. ... View more

I encouraged the original poster to continue to share the story.  Sending them away to another venue did not fit with their original message.   Let the good news flow... ... View more

I would think with all of the bad publicity that Southwest has had since the Holiday DISASTER that any good news here would be welcome.   Thank you for sharing!  No need to be apprehensive about sharing here.  ... View more

If you follow my earlier posts, you'll note that I already wrote to their new CEO and provided the same recommendation.     ... View more

I would recommend to Southwest that you stop after the first sentence and simply market the product as follows:   EarlyBird Check-In is an option giving you the convenience of automatic check-in before our traditional 24-hour check-in. ... View more

I'm wondering if this will come to be known as the Spring DISASTER? ... View more

Whenever I have bought two tickets, they boarding numbers were always sequential.  I guess that when you buy them together, and you check in, both are checked in and have sequential boarding.   Southwest needs to get all of this ironed out.  Sounds like software engineers not doing their job. ... View more

Go to your bank's website and see what provisions that they have for fraud.  You can present your case to the bank as fraud and see what they can do.  Admittedly, with a credit card you have many more rights.   I ALWAYS, and I mean ALWAYS encourage people to use credit cards for purchases.  Debit cards are to withdraw cash from ATMs and should NEVER be used for purchases.  When you do use a debit card, 95% of your consumer dispute rights go out the window. ... View more

Whether you want to accept this, or not, most platforms are built around an Apple iPhone and when you introduce other brands of products, they simply don't mix well.  The same can be said about automotive diagnostic software as well as home computers and associated hardware.   Years ago I learned that if you are going to have an HP operating system (Hewitt Packard) then all of your equipment (printer, laptop, desktop, etc.) needs to also be HP.  Yes, you can get other components to work, but it isn't worth the constant headache of dissimilar software drivers.   I've used Apple products since my first iPhone in 2014 and never had an issue.  I'd recommend that you do the same. ... View more

First, how did you pay?   If it was on a credit card, file a dispute with the credit card carrier.  If you used a debit card, that was a mistake as you have very little to any dispute rights. ... View more

Not sure where the $25 per bag comes from, since Southwest advertises that the first two bags are "free" (included in the price of the ticket).   You pay no more for two bags than you do zero bags. ... View more

If the pilot suspends beverage service due to turbulence, then that order stays in place until the pilot gives the all-clear.  End of discussion.   If the all clear comes too late in the flight, there is not enough time to complete the beverage service process and thus, it remains unserved.   On a two hour flight, I would imagine that they simply ran out of time after the turbulence was clear. ... View more

I totally agree.  File a written dispute with your credit card carrier.   ... View more

Make sure that you don't have a space before or after the code.  Did you purchase the ticket through your account? ... View more

I would have to say that even if you get to the plane by a boat, when you get to the plane the boarding position should be honored.   ... View more

I am not a Southwest employee, but would like to know the reason that your flight was cancelled?  I, too, am guessing weather? ... View more

It is unfortunate to hear your news.  I'm curious as to the reason that your flight was cancelled as that might be the deciding factor of whether there is any compensation for your case.   Do you know the reason for the cancellation? ... View more

While I will agree that "asking" may be legal, requiring it is not.  However, asking for ID by law enforcement upon deplaning will intimidate most people.  I believe that the entire post was to express frustration over how they were approached and what happened afterwards.   You are correct that when asking for ID you can ask if you are being detained or under arrest.  If not, you walk away.  You are under no obligation.     Quoting directly from the article that I cited:   But how can you tell if an officer asking you to identify yourself has reasonable suspicion? Remember, police need reasonable suspicion to detain you. So one way to tell if they have reasonable suspicion is to determine if you’re free to go. You can do this by saying “Excuse me officer. Are you detaining me, or am I free to go?” If the officer says you’re free to go, leave immediately and don’t answer any more questions. ... View more

Many will disagree.  However, you have your choice in how to respond to those questions.   To stop and ask for ID without probable cause does violate our rights as US citizens.   https://www.flexyourrights.org/faqs/when-can-police-ask-for-id/#:~:text=In%20a%20free%20society%2C%20citizens,carry%20identification%20of%20any%20kind. ... View more

You have one checked item and three carry on items.  Check one of the items to have only two carry on items. ... View more

I would agree that the behavior is suspicious.  However, asking for ID upon leaving the plane is something that violates our constitutional rights.  If you were placed under arrest, then asking for ID is okay.  However, we do not live in a society of "papers please" so my guess is that this is some type of border control action.   There are Youtube videos of people going through border checkpoints in the US (El Paso TX is one) where you are traveling along I-10 and you are asked if you are a US Citizen.  Under our rights, you do not have to answer, but you are probably going to be delayed.   My suggestion is to continue to query Southwest on what this was all about.  It certainly doesn't sound like a survey to me and I do wonder how they know the person sitting beside you since they have open seating. ... View more

I have not heard of this, but if true, I will venture a guess.   Southwest likely had issues with people getting to the plane in less than an hour due to a perception that they had more time between flights than was actually given.  I've changed planes before in Houston and there was about 40 minutes between flights.  While I had no issues getting out of one gate and walking down to another, I saw people rushing to the gate to catch the flight. ... View more

The boarding pass is likely no longer available since the flight has completed.  You can, however, request a receipt for the flight to be emailed to you. ... View more

I totally agree with you.  Not only is it implied, it assures you.   EarlyBird Check-In is an option giving you the convenience of automatic check-in before our traditional 24-hour check-in. As an EarlyBird Check-In Customer, you’ll have the benefit of an earlier boarding position, a better opportunity to select your preferred available seat, and earlier access to overhead bin storage for your carryon luggage.   Notice that it says that you will have (you'll have), not might, a greater probability, likely chance or somewhat of a chance.  The wording assures the user that their boarding position will be better and thus, the complaints that we see.   I would recommend to Southwest that you stop after the first sentence and simply market the product as follows:   EarlyBird Check-In is an option giving you the convenience of automatic check-in before our traditional 24-hour check-in.     ... View more

For the most part, what has been come to be known as the "Holiday DISASTER" was a system meltdown that Southwest has known was a weak link in their processes. ... View more