Southwest Airlines Community

If the wifi doesn't work then request a refund of part of your ticket - it is supposed to be "included" in the cost.   If you paid for the wifi, request a full refund. ... View more

Like I have said before, you can do acrobatics and back flips all the way to the gate, wear a t-shirt that says "I CHEAT THE PREBOARD SYSTEM", give an interview on Fox News about your abuse of the system, then self-identify as a person with a disability - PREBOARD. ... View more

Soon, Southwest will start assigning boarding positions to all of the preboard passengers, and when they have boarded, the remaining six people who did not preboard may walk on the plane. ... View more

Such practices would result in lawsuits until time itself comes to an end.  There is no basis to require someone who boards early to wait until the plane is otherwise empty to exit.    It is my belief that your suggestion is designed to discourage people from preboarding via wheelchair.   The only way to approach a partial fix is to require a medical certification like we have to handicapped parking.  However, there will continue to be preboarding as people would see a doctor to get the certification and those will be approved, I assure you.     ... View more

Start by reading the Federal laws regarding credit card disputes.  You need to file a dispute, in writing, with your credit card carrier. ... View more

Funny, I called and waited and was told that saving seats is not endorsed and there is no policy to allow saving of seats.  Period.   If there is a policy, produce it. ... View more

I will fill out the survey, but there is a fee owed to me to do so. ... View more

I, for one, am a fan of eliminating any and all oversized luggage.  It is only adding cost and inconvenience.   If it is so important, ship it through a commercial service. ... View more

It is unfortunate that they did not offer you a private flight.   ... View more

No - both are too large.   ... View more

What you have is a lot of Karens and their male counterparts insisting on assigned seats, sitting together, etc. etc. etc. and ruining the airline by demanding champaign from a beer bottle.   Back in the day, anyone who whined about sitting together would have been removed from the airline.   I can go back to Delta very easily where I flew for 20 years previously. ... View more

I do not believe that this occurred. ... View more

The policy is clear.  It is not really "family boarding" but better described as "child assist".   For the policy to come to life, you have to have a child under the age of seven.  When you have a child under the age of seven, up to two adults can board with that child during "family boarding" which occurs between A and B group.   An "adult" is defined as a person who has reached legal age at the place of boarding. ... View more

I've actually recommended just what you are mentioning.   My plan is to sell tickets priced based upon boarding position.  A1 is the highest cost ticket and C60 is the cheapest.  Adjustments would be made for plane capacity and those with priority A group boarding.   ... View more

Riddle me this....   When I occupied a seat that was "saved" and told the person saving the seat that it was a great subject for a book but not the way it works on Southwest, why didn't the flight attendant have me removed?     ... View more

File a written dispute with your credit card carrier.  State your case and I'm 95% certain you will be compensated.   Southwest should also kick in here as they are lending their name to an organization that has more complaints than there are grains of sand on the seashore. ... View more

The behavior is prohibited by not endorsing the behavior.   Walmart has no policy, per se, on building a house inside of a Walmart store.  They will not, however, allow you to do so. ... View more

Again, you are trying to reformat Southwest into United or Delta.  You want to sit together and have assigned seats, yet you want to enjoy the price that goes along with Southwest.   Leave the current policy in place and my recommendation is to issue written warnings to gate agents who fail to enforce Southwest policy. ... View more

Like I have indicated in many posts, gate agents do not follow policy.  I would suggest a photo or video of the event and contact Southwest, request a partial refund due to your boarding position being knowingly compromised.   All of the regular posts about boarding agents tells me that they really don't care.  The only way to impact change is for Southwest to start refunding customers whose interests are compromised.   Report the incident to Southwest through the "contact us" link. ... View more

There are substantial efforts underway to defund the IRS.  I would suggest another line of work given what is soon to transpire. ... View more

Uh...the title to the post includes the words "new gate agent".   At MCO, you can carry on an unlimited number of items including your new refrigerator you got on sale.  No problems!   LOL ... View more

Actually, its spelled "yammering" and I mis-stated one adult.  I've corrected that in a subsequent copy/paste of the policy.   The fundamental problem with this policy is its name.  It is not intended to be "family" boarding, but is in fact "child assist".  Too many people hear the term "family" and believe that the policy applies to them.     The proper term should be "child assist" where anyone with a child under the age of seven can board with up to two adults.  And, as stated many times before, an adult is not an older child who has not reached the age of majority.  They board on their own.   Southwest is drifting toward assigned seats because of the mad rush to get on the plane first and also the misguided impression that families and those traveling together can sit together.  When they can't sit together due to seating occupancy during onboarding, they pitch a fit even though they knowingly bought a ticket on an airline that has open seating. ... View more

Savings seats versus buying two seats are not the same issue.  They are not even in the same discussion.   The individual is frosted over an open seat that is being "removed" from the choice as it is being reserved for a future boarding passenger.  Southwest does not endorse that behavior.   No, there's no "policy" per se on this, but there's no policy about wearing barbed wire clothing either.  You can't write a "policy" to cover every point of human behavior.  Instead, we have open seating.     I would dismiss the person from the flight who is saving the seat and would also have a boarding announcement as I have previously recommended.  Save a seat?  Get booted off the plane. ... View more

There is nothing wrong with stating Southwest policy to the employees.  There need not be any tension as long as your information is non-confrontational.   There seems to be many posts about this.  I thought I was the only one posting about the gate agents not following the rules, but I am seeing more and more. ... View more

I have called Southwest four times in the past about this very issue.  While there is no formal policy about holding or saving seats, it is also not endorsed by Southwest.   You can sit in any open seat.  I have done so.   I recently told someone that [saving the seat] is an interesting subject for a book, it is not supported on Southwest.  Yup, I sat in the seat that I wanted.   Report this behavior to the flight attendant and ask that law enforcement be brought on board to remove the passenger who is interfering with the boarding process. ... View more

Interesting perspective.😁 ... View more

In my opinion, the abuse of preboarding, family boarding, carry on size and carry on count has destroyed the simplicity of open seating.   When no one can find anymore overhead bin space because George brought his riding mower on board and Betty brings the kids' swing set while Henry brings a wide assortment of cross county ski equipment along with an outdoor barbeque grill, everyone is afraid of running out of space and thus wants on board first.   I have warned Southwest about gate agent apathy of their boarding rules, especially what I see at MCO.   Southwest should examine the video of a random sample of boarding at MCO to see if gate agents follow the rule.  I would say that on every flight, someone violates one of the boarding rules and carry on rules.  Sad.   ... View more

I want to understand Family Boarding and family seating policies Day of Travel If you're traveling with a child six years old or younger: Up to two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. There should be enough open seats to enable the child to sit next to at least one accompanying adult. If the child and adults are all holding “A” boarding passes, board in your assigned positions rather than waiting for Family Boarding If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost. Families can speak to Gate Agents or Flight Attendants to request assistance. If you are traveling with a child age seven to 13 years old: If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost. Families can speak to Gate Agents or Flight Attendants to request assistance. ... View more