Southwest Airlines Community

Hello, all!    The Customer Representative position for Customer Support & Services was open for a limited time yesterday. The application window is now closed. So sorry for any confusion surrounding this posting!    If you haven't already, join our Talent Community to stay updated about future positions in your desired career field!   We are so appreciative of your interest in a career with Heart! Best of luck!  ... View more

@Araceli28, perfect! If you refresh your Candidate Home now, do you see your application status there?  ... View more

@Araceli28, I think I found your application, and you had a small typo in the email address when applying. I can help to get that corrected for you!  Could you just verify the last four digits of the phone number you entered when applying, so I can be certain this is your Candidate Profile?  ... View more

Hey again, @Araceli28 !    I'm not seeing an application associated with that email address!  Are you certain that's the email you provided when applying?  ... View more

Happy Thursday, @dariatc3!   Thank you for reaching out! I'm sorry to hear of any difficulties in the application process, especially with your referral in mind.    While you are most welcome to submit (or resubmit, in your case!) your application using your preferred email address, please know that your referral is associated with a particular email address. To classify as a "referral," you'd need to submit your application with the email address your friend at Southwest referred you with. You might reach out to your friend to align on your referral and associated information prior to applying again! I hope this helps!  ... View more

Hey, @blancheteyassir    Thank you for reaching out! I'm sorry to hear of any difficulties in the application process, especially with your referral in mind.    While you are most welcome to submit (or resubmit, in your case!) your application using your preferred email address, please know that your referral is associated with a particular email address. To classify as a "referral," you'd need to submit your application with the email address your friend at Southwest referred you with. So, while you may not be a referral, applications are still reviewed to connect with qualified Candidates & in the order their applications were received.  I hope this helps!  ... View more

Hey, @Araceli28!   Thanks for reaching out! I'd be happy to verify that we received your application for the Customer Representative position, and I can do so using your email address. Feel free to reply with that here, and I'll review!  ... View more

Hi there, @JenileeAce28!   Thanks so much for reaching out and for your application to the Customer Representative posting! I took a closer look, and I do see that we received your application, and it is pending review on our end. Our Recruiting Team should begin the review process soon, and then we'll begin inviting qualified Candidates to interviews. All updates will be sent via email - the same email address you received that application confirmation email.    Just hang tight for now, Jenilee! Wishing you the best of luck!  ... View more

Hey there, @miss_statia !  Thanks for asking! The Customer Representative position for Customer Support & Services accepted applications for a limited time this morning, and the posting has now closed. So sorry if you missed it today!    If you haven't already, join our Talent Community to stay updated about future positions in your desired career field! https://careers.southwestair.com/jointalentcommunity   ... View more

We're still in that initial review stage, @ra2521! I promise our Recruiting Team will send you an email just as soon as there is an update to share!    Rooting for you!  ... View more

Hey, @mszoeycheng! I see that you've already updated your post, but I just wanted to hop on to add this additional context for other Candidates who may be reading!    Regarding today's Customer Representative posting for Customer Support & Services, our Candidate requirements included being a resident of one of the following states: Arizona, Arkansas  Florida, Georgia, Indiana, Kentucky, Michigan, Minnesota, Missouri, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Tennessee, Texas, Utah, or Wisconsin. Unfortunately, California isn't included in that list - so sorry for any confusion in the process or with the "No Longer Under Consideration" update you saw immediately after.    We're so appreciative of your interest in a career with Heart, and we hope another opportunity can catch your eye to come join us soon - we post new openings every day! Best of luck!  ... View more

Hi there, @Diana1782!   Thank you so much for your question and for your interest in joining our Southwest Family! With regard to today's Customer Representative posting, Candidate requirements included being a resident of one of the following states: Arizona, Arkansas  Florida, Georgia, Indiana, Kentucky, Michigan, Minnesota, Missouri, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Tennessee, Texas, Utah, or Wisconsin. Unfortunately, Illinois isn't included in that list - so sorry for any confusion!  ... View more

We sure are, @ra2521! 😀   Yes, the Crew onboard would know that the Supervisor is a Supervisor, even if the uniforms are the same or very similar!  ... View more

Just hang tight for now! If that changes, or we do end up needing you to reapply, I'll ping you again to give you a heads up!    We appreciate you, @chrissyrobins! ... View more

As far as a business casual shirt, that would be a good question to ask of the Leader should you land an interview! I believe those would just be your own clothing items.    There isn't a link to review uniforms, but that would be something provided to Employees during onboarding/training, as well as steps on how to acquire them!    Correct, the desk/office work would be at the Flight Attendant Base that this Supervisor would serve.    Wishing you the best of luck, @ra2521! ... View more

Hi there, @Marie599! Thanks so much for reaching out and for your interest in a career with Heart!    While that Customer Representative position for our Customer Support & Services (CS&S) Department isn't posted at this time, we work hard to include all the details you'll need in the job description! Should you submit an application for any opening, be sure you read the job description and any questionnaires carefully. If you then have additional questions, you are welcome to speak with your Recruiter when you have the opportunity to connect with them  or post again here!  Wishing you the very best of luck! ... View more

Hey again, @ra2521.  There's just one uniform! When performing duties on a flight, that is when the uniform would be required. Otherwise, dress at the Base would be business casual.  ... View more

Hey again, @chrissyrobins!   Our Team is still working to get that corrected! So sorry for the longer than hoped for wait - our Recruiting Team should have that sorted up and followed up with soon!    ... View more

Hi there, @bethanyhanson41!   Thanks so much for reaching out and for your interest in joining our Southwest Family as a Flight Attendant! Our January posting received a ton of interest, and our Teams are still working to review each and every application and Candidate who applied - even if your name isn't an exact match to your official documents. Our Teams can always help to get that corrected with you upon interviewing!    With that in mind, it does appear that our Teams emailed you an update on May 10 to the email address you used when applying. Be sure you check your junk/spam folders, just in case the email was filtered to one of those places! ... View more

Hey there, @Jade_M! Thanks so much for reaching out! While we posted the Flight Attendant position for Internal Candidates last November, we don't have a set timeline as to when it will open in the future just yet! Keep an eye on internal communication channels for an update as soon as it's available. Fingers crossed you can see your career take to the skies soon!  ... View more

Great question, @ra2521!   All of our Employees are paid on the 5th and 20th of each month!  ... View more

Hey, @RickN!    Happy Friday! Thanks for your interest in joining our Southwest Family as a Flight Attendant.  The Flight Attendant position is not currently accepting applications, and it's not posted on  our Careers site. So sorry for any confusion there!    Be sure you sign up for our Talent Community here: https://careers.southwestair.com/jointalentcommunity and select "Flight Attendants & Inflight Operations" as your area of interest. This helps us to keep you in the loop when future opportunities become available! Best of luck!    ... View more

Hey, @Sparker18!   We got a ton of interest in that Customer Representative role in Customer Support & Services last year - so much interest, in fact, that we couldn't speak with everyone before the opportunity was filled. The position isn't currently accepting applications, but we're hopeful that we'll be able to add to our CS&S Family again soon.    Be sure you sign up for our Talent Community here: https://careers.southwestair.com/jointalentcommunity and select "Customer Support" as your area of interest. This helps us to keep you in the loop when future opportunities become available!  ... View more

So happy to help! Wishing you the best of luck! 💙❤️💛 ... View more

Hey, @awesomeal!   These are such great questions!  When requesting time off, you would need to speak with your Leader on how to utilize your time off. They'd be able to best speak to availability and options for obtaining the time off that you're requesting - whether that includes vacation time, sick time, unpaid time, etc. In my personal experience, I have used paid time off options before any unpaid time off - with my Leaders' approval!   For Mandatory Overtime, that can vary from station to station. Since there are so many factors and events that happen in our operation, there isn't an exact frequency of when overtime is mandatory. It may be helpful to know that Mandatory Overtime is typically called on a seniority basis, and newer Employees (aka those with lower seniority) would likely be the first called. We're all working to be sure that there is a balance for our Employees while ensuring our operation keeps moving as well!    Lastly, for work between flight assignments, that could also vary from station to station! We've got some smart technology and People in place to utilize time and resources as efficiently as possible in our operation. There are always Cohearts to get to know, breakrooms to spend downtime in, and opportunities to pitch in elsewhere!   Wishing you the best of luck with your application! Thanks so much for your interest in a career with Heart!  ... View more

Hey, @sbt0017 !   Thank you so much for reaching out and for your interest in joining our Southwest Family in the skies! Our Pilot Hiring Team would love to take a deep dive into your application with you and see what happened. Send them an email via Pilot.Hiring@wnco.com, and please include your full name and the email address you used when applying. They would be more than happy to help get to the bottom of that with you!  ... View more