Thanks, everyone for your help! I finally got through on the phone to SWA. They had sent me a confirmation email with incorrect info that did not match the info on their website. It took the phone customer service rep five emails to remedy it, but she finally got it to go through with the correct times. It created lots of confusion, but the bottom line is, there is no connection in Columbus and never was. Again, thank you to all who cared enough to spend time helping me with this.
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03-13-2022
06:23 PM
You are correct. However, in the email that Southwest sent confirming the flights, it appears as Stop: Change Planes followed by Stops: Baltimore, Baltimore no plane change. The confirmation email conflicts with the website. I think.
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03-13-2022
06:17 PM
Ah, that is exactly what I see in the email, but not on the website when I go to look at my flight. Going to look again. Tx
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03-13-2022
06:10 PM
Thanks so much for trying. I have looked it up a couple of different ways. When I go to the website and look it up, it looks one way. The email they sent me looks like the longer flight difference. I'm thinking that the email may be wrong. It won't copy and paste into this chat, so I cannot show you exactly what I see. It is a puzzle. Their wait time for a real person in customer service is currently 90 minutes. I wouldn't be so concerned but I am flying with a 95-year-old Mom who needs the most direct flight possible. I do very much thank you for your effort to help me sort this out.
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03-13-2022
05:23 PM
Oh dear, I cannot see anything about Columbus on the confirmation they sent me. It is flight 0782 from MHT to BWI and then on to Atlanta on flight 2580.
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03-13-2022
04:19 PM
I am booked on a flight in April which goes from Manchester NH to Atlanta. It stops over in Baltimore. The first leg of the trip from Manchester to Baltimore is shown as leaving MHT at 10:45 am and arriving in Baltimore at 2:00. Can anyone help me understand why it takes that long? I am sure there is something I don't know. Thank you very much.
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