Yep, just wanted to chime in to express how disappointed I am in the unwillingness of SWA to accept responsibility for my luggage and all of it contents being drenched in tequila during our flight (from someone else’s bottle/luggage). Not exactly how I planned to start the first day of my Hawaiian vacation. I would have been thrilled if they had simply offered to pay for my clothes to be laundered. I didn’t even get an apology. This is terrible customer service and definitely contributes to a poor customer experience. Will definitely shop other airlines for future trips before ever considering Southwest again!
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