Southwest Airlines Community

Looks like the OP has a SW credit card, and should receive a 10k qualifying pts credit.   ... View more

Its complete B.S. that customers should have to stay on the company to fulfill their promise.  Just freaking do it without wasting everyone's precious time .. including their own.  I'm sure the CSR have better things to do than deal with stale promises they made.  ... View more

He would have damages.  SW entered into a verbal contract.  Then did not fulfill their promise.     What a Black Eye look to promise people something and then have people down the channel in the SW pipeline to not honor it.  What a joke of a process.  Appears to be a theme and they take no accountability.     This is exactly what happened to me OP.  Twice I had to call, waste my time to get the extension to actually stick.  I had a flight to use it on that their ball fumbling caused me to miss and I lost $ as a result.   They eventually gave me $200 in another LUV voucher.  Now I have to book a flight with that voucher that I never plan to take and convert it to a 'credit' that never expires.     "If only you booked a flight with them that you never planned to take as of the expiration date, it would be converted".   ... View more

Are you pretty sure?  Or know this as fact? ... View more

Along with this announcement the email states you can register to have 2x tier qualifying pts added to your account for those flights "you book and fly by 11/30".    I have two flights coming up prior to 11/30.  I registered.  Would I need to cancel those flights and rebook them?  More hoops! ... View more

@dfwskier That is secondary and a response to posts here offering "solutions".  That said I'll reiterate, there should not be a loophole.  All customers should be treated equally.  There should not be two outcomes for the same problem where customer A receives benefit and customer B shook upside-down for loose change.    The main gripe is they didn't issue the voucher as promised so it could be used for a flight that I had.  Somehow that is my fault or I should be more considerate of the internal turmoil at my financial expense.   Other gripe, is due to the period in time we're talking about, the pandemic, they should not be pocketing anyone's cash for services they did not provide.  Especially considering they have already changed their policy to do away with expiration dates. ... View more

As you said earlier,  I was just being very honest.  If I was hurling an actual insult, you'd know.   But lets dig into what you wrote, shall we?   Dear @ALISTLUV, wow I am so incredibly sorry for your situation! Perfect! Southwest is such an awful money grabbing company and they should give you all your money back and write you a public apology to make everything right.  I wouldn't go that far, but I believe they made the wrong decision here on how to treat customers - especially given their track record vs other airlines.  In fact, if there's anything else you want you should totally get it.  Maybe companion pass for next year?  I've already earned one.  2024 I'm not too sure about. I signed up for a competitors card this week.  Again, I've had one for nearly a decade and they were not through cc bonuses. There's no need for personal responsibility and finding ways to utilize your credits, that should be Southwest's responsibility to hold your hand and make everything perfect for you.  It should be their responsibility that all customers are treated the same.  There should not be two different outcomes for customers in the same situation.  Those people that paid attention and asked for ways to gets extensions were all just gaming the system and should not have been allowed to do that.  I'm happy that they understood that expiration dates were imaginary if you circumvented the expiration policy.  I don't begrudge them.  You putting words in my mouth is so fun!  Lets do this again sometime.  Are you free Sunday night? In fact, those extensions should just be cancelled!  Yes, Southwest should have given you renewed vouchers immediately, regardless of staffing shortages and a flood of other requests due to this being one of the most difficult periods for the airline industry.  They should acknowledge there was a shortcoming on their end and not make their customers financially suffer as a result of their internal issues - not that big of an ask for most companies.  How dare they take so long to do you a favor that was not something in policy It actually is their policy to grant another 3 month extension to ALIST fliers.  Look, you learned something!  I bet you thought you knew all things SW, didn't you?, but rather a practice they do to be nice.  Shame on them for trying to be nice and not getting it exactly as you wanted.  It's too bad this is a customer to customer forum that Southwest reps don't monitor because I'm sure they would love to call you right now and get everything fixed. Blah blah blah ...............................blah.  And be sure to ignore all the other people that are going to comment here and tell you you should have handled things differently, they're just all rude and inconsiderate and probably don't have any clue about flying Southwest despite the fact that they all say they fly often and seem to have plenty of other informative responses in other questions.  There was definitely an air of superiority, arrogance and condensation.  I'll give you guys that!  One of the posters was nice - the one who said SW has heard complaints and changed policy.  You are the only one right in this situation!  Good luck to you!!   This whole post was as pointless as all of the rest.  Congrats on outdoing yourself.   ... View more

Nothing you posted in the numerous responses was helpful.  If you have nothing to offer, probably best to move onto the next one. ... View more

Your response went onto to detail how this was my fault.  As well as each response thereafter.  Except by your own reasoning I had a legitimate grievance.     you: "you had plenty of time to use the voucher".    me: "you're right, I had a flight, and it was the perfect opportunity to use it - except they fumbled the re-issue so I had to use cash" you:  "still your fault, you didn't know simple loophole step - too bad so sad."     ... View more

For you and other "top contributors" to have some self awareness in their comments.  From where I sit, it sound arrogant and belittling.     Maybe next time someone vents on here in hopes SW is reading, approach it "Sorry this happened.  I agree, it's frustrating.  In the future you can take these steps to avoid"   But every here is "its not that hard, if only you took a simple step, whats the point in telling you the step".  I mean, I never thought I'd see chest thumping on a SW msg board, but here we are. ... View more

Well, every day someone chimes in same as you.  Its a little insulting don't you think?  "Sorry you didn't monitor airline discussion boards to understand how you can circumvent their expiration policy - sounds like this was all avoidable and your fault".  I don't think any of you all who commented and spend a lot of time here understands how that sounds.    ... View more

Two different SW CSR told me this.  After the fact.  As if that would help situation.  "Gee customer, if you only knew how to game the system your funds would never expire!".    The fact that "they" have a loophole, willingly allow people to take advantage on the one and on the other hand gobbling up hard working American's income who had not realized how to game the system is a fantastic policy, don't you think?  Kind of like a car salesman that rips off one customer and negotiates a better price with another.  Hopefully SW is striving to be better than the car salesman.     I am upset with SW airlines for pocketing my cash when they didn't earn it through any work or service.  Before you start talking about fine print and policy, show me where in the fine print it mentions a pandemic.  Or what happens when the CSR approves the re-issue of a voucher so that the funds can be used on flight I have booked, but the voucher never comes as promised (in writing).  Why am I the one left without my cash when they did not deliver my voucher as they said they would?   To me it sounds like they are jumping over quarters for pennies.  Especially when it comes to upsetting ALIST travelers who very obviously travel frequently. ... View more

As I understood it was for flights booked btwn March and Sept 2020.  My flight was booked in December 2019.  Didn't sound like my flight qualified.    Sorry, they did not make one aware of the loophole to go through the ridiculous process of booking a phantom flight and then immediately cancelling it known to all customers.  I had no idea that a LUV Voucher could be converted by this process during that short window of time.  I do not hang out on these forums and know every little trick in the Southwest book.   The point is, you shouldn't have to know how to game the system.  The company should do the right thing without making you jump through hoops. ... View more

You made comment that was for funds issued March through December 2020.  Except my flight was booked on Dec 7th 2019.  It was a credit from December 2019 to December 2020.  It was a LUV Voucher for the two extensions.  It would be helpful if you outlined what opportunity I missed.     I'm reading about this extension you mention with the Sept 22 expiration.  Didn't look like those folks had to take any action.  I'm not sure your information is accurate or what the point of you coming into this thread beyond to say, 'sorry, not sorry'.     Your point sounded like "you had time".  You're right! And I did have a flight in February of 2022 to use the funds.  But SW failed on their promise to get me those funds within 10 days of the emailed communication.  But it doesn't matter what I say, you are convinced this is all my fault and there is no moving you off that perch.     So, please, explain to me what opportunity I missed.  That would be helpful. ... View more

What small step?  Please elaborate.  I called in several times, spoke to several agents, CSR on the topic of this voucher.  What small step?  They never mentioned any small step to extend my credit through 2022. ... View more

The flight in question was for Dec 28th 2019.  It had a year to use the credit, 10 of the 12 mths of the period was during the height of a pandemic with no vaccine.     It was reissued for 6 mths.  The bulk of that time, again pandemic with no vaccine.     It was reissued again for 3 mths, which is a pretty short amount of time to use.  But again, no big deal, I had a flight to use it on...Yay!  HOWEVER they did not issue the voucher as promised and I had to call back 3x to get it reissued after I was already told it was approved in the communication below.  How in the world do their internal processes allow that to happen?  This email was in January.  I didn't get it until May 19th after following up several times.    Even though your ticket and associated funds expired and, therefore, had no value, I have made an exception and have issued a $380.98 Southwest LUV Voucher that will be valid for 3 months which will arrive in a separate email within the next 10 days. Instructions for use will be printed on the voucher. THEN, they tell me "dummy, had you just booked a flight and cancelled it the next day your funds would never expire - didn't you know how to circumvent our policy?".  Thanks Southwest.  Way to really help the situation.     I assumed they valued A-LIST members who have held a companion pass for 8 years.  Guess not.  They value that $288.53 a lot more.  They can keep it if it is that important to them.   ... View more

Gonna have to disagree middle seat.  Not many people were willing to travel in 2020.  I mostly fly with my family and I was not going to put everyone in that position.  The extensions were short and I did in fact have an opportunity to fly with the credit had their re-issue been emailed as promised without the need for 2 more calls into them and 5 months lapsing.     This is just bad policy all around, surrounding a pandemic and policy change.  Why issue LUV Vouchers at all if you can just book a flight you'll never take and cancel?  Why is  the onus on the customer to know how to circumvent their expiration date/policy?  Would have been good to know!     They need to dump LUV VOUCHERS and just issue credits.  The bifurcated process is only meant to get people's money for providing no service.  SW is not a company that I associate with such practice. ... View more