@dfwskier That is secondary and a response to posts here offering "solutions". That said I'll reiterate, there should not be a loophole. All customers should be treated equally. There should not be two outcomes for the same problem where customer A receives benefit and customer B shook upside-down for loose change.
The main gripe is they didn't issue the voucher as promised so it could be used for a flight that I had. Somehow that is my fault or I should be more considerate of the internal turmoil at my financial expense.
Other gripe, is due to the period in time we're talking about, the pandemic, they should not be pocketing anyone's cash for services they did not provide. Especially considering they have already changed their policy to do away with expiration dates.
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