Southwest Airlines Community

cheyenneallgood · ‎12-26-2022

Good evening. It has come to my attention that this conversation has become unproductive. Please remember that this is a Customer-to-Customer forum and in order to submit a formal request you must do so via our monitored channels that can be located here. As of this time, I will be closing this thread for comments. Thank you.

Jcoris · ‎12-25-2022

Can you tell us how to submit a claim for incidentals? Also by the way if your baggage problem is at the Denver airport please know they are not taking phone calls. You are required to stand in a long line and talk to a staff member at a desk. There is one person at the desk. The wait in line is six hours. And they don’t know what happened to your luggage or when you will get it. They will simply let you file a claim.

dfwskier · ‎12-24-2022

@Jwthompson wrote: On the link contact us they provide an email with the notice of a 10 day response time. They are so kind to return an email concerning our luggage 4 days after our trip. That is so helpful. Southwest has changed the look of the "contact us" page. It used to be obvious that twitter and facebook were options. That is less so now. On the "contact us" page move over to the bottom right side of the page to the words "connect with us" and choose either facebook or twitter.

Jwthompson · ‎12-24-2022

Thank you! They know where it’s at but are simply refusing to tell us.

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