12-28-2022
02:05 PM
Thank you for trying to help.
That is the site I tried to cancel my reservation. Still same message:
Sorry, we found some errors...
We are unable to modify or cancel your reservation as requested because at least one passenger listed on the reservation has already checked a bag for their flight. Please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
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12-28-2022
10:45 AM
My Christmas trip was a bust. I couldn't get out of Denver to Minneapolis but now I can't cancel my return trip from Minneapolis to Denver at the end of the week.
I'd love to cancel so that someone can take my seat on the plane but I can't do it online or by phone for all the reasons mentioned in this forum. I drove home over 45 minutes and have no desire to drive back to the airport and stand it line to cancel a return flight for a trip that never took place.
Here is what I get when I try to cancel online:
Sorry, we found some errors...
We are unable to modify or cancel your reservation as requested because at least one passenger listed on the reservation has already checked a bag for their flight. Please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
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12-27-2022
11:45 AM
12-27-2022
11:45 AM
And the lines to speak with someone at a gate or check-in station or baggage claim were over 50 people. I live 45 minutes away from the Denver airport. Should I go out there and try to find something out? I'm thinking of booking on another airline but how do I let SW know to send my checked bag forward or will it just sit where it was checked? This can't be the first time this has happened. Why don't they have some online information advising us?
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12-27-2022
11:41 AM
12-27-2022
11:41 AM
You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.
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12-27-2022
11:33 AM
12-27-2022
11:33 AM
Thank you for your reply. My trip never took place so is it logical that they send my bag forward to the destination or keep it at the airport where it was checked?
This is what puzzles me. I think it may be at the original checked location.
Just wondering if anyone got a response for this type of situation - No trip occurred due to continual cancellations.
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12-27-2022
11:16 AM
12-27-2022
11:16 AM
Starting out Dec. 24, I've been canceled 5 times, rebooked 4 times (automatically) and now can't get online to book or change even my return trip on Dec. 30.
I'm assuming this whole trip will be scrapped but I checked one bag in Denver. Is it still in Denver or was it sent to Minneapolis? Has anyone received any information on where their checked bags are or will be or how long it will take to receive them.
Phone line is "down", online scheduling is down, looks like I'd have to pay for a new reservation if I try to get to destination yet this week.
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