@Jennie1984 wrote:
I am traveling this month with my 8mo old foster baby, I do not have access to his birth certificate so what are my options for age confirmation since he will be flying as lap infant? I have his foster placement papers that the state gave me.
Hello!
Here is Southwest's policy with transporting infants on your lap:
If you choose to travel with your infant on your lap (at no additional charge), they don’t need a boarding pass; however, you’ll need a Boarding Verification Document (BVD) for the infant so they can board. BVDs can be printed at the airport on the day of travel at a kiosk or the ticket counter. If traveling domestically with a Lap Child, you can add them to your reservation. You still have to travel with proof of age.
https://www.southwest.com/help/flying-with-children/flying-with-infants
Does your paperwork include date of birth? If so, I think you should be good to go but I would first give the airline a call just to confirm with this document qualifies as proof of age.
www.southwest.com/html/contact-us/
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@Erik_R wrote:
Hello,
I am staying in Bakersfield, CA, and will probably live here permanently. It would be a drag to have to drive to LAX, take the train or pay for a ride, when I could just practically walk out of my front door and almost be at the airport in Bakersfield. I believe that many travelers living in Kern and Tulare Counties would likely be very happy if Southwest began servicing BFL Airport. With Bakersfield being a city with a population of just over 400,000 and growing, why not, when LAX is 122 driving miles away and Fresno is 120 miles?
In my opinion, I think BFL could one day be a prime spot to introduce Southwest given that both American Airlines and United feed from this location and into their hubs. I checked the airport's website to see where one can go via BFL and found that American Airlines has flights that feed into its hub at PHX; from there, you can go to many places nonstop via Southwest including Chicago, DC and Florida. I also found it interesting that the airport's "Low Fares" page on their website returned American flights that included a connection at PHX via Frontier for several destinations including LAS and SAN...Enough said there.
I think having Southwest at BFL would be a great asset, even if BFL served as a through city. Since this forum is customer-to-customer, I would forward your suggestion directly to Southwest; I'm pretty sure there's other folks in Bakersfield who would like to see the same thing. Not sure of there's any present-day gate capacity limitations or expansion plans at BFL.
www.southwest.com/html/contact-us/
For now, I'm not sure whether a short-haul flight from BFL to American's hub at PHX with a separate booking via Southwest to your final destination would be feasible. I would explore this option further to see if this would work.
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08-30-2023
04:56 PM
08-30-2023
04:56 PM
@spyromike wrote:
I can make it to the personal details page too, but when I go to finalize / submit the reservation, it gives this error code. I downloaded the latest version of the app today, still get this error. I also tried on Chrome, Edge, and FireFox - same problem. Only the App says this is a Rental City Code Error. All 4 platforms give the same error code number.
Not sure if the glitch is global or isolated to your account but it appears to be IT-related. Also assuming your payment cards in your profile are current. At this point, I would give Southwest Customer Service a call to report this and ask what needs to be done so you can book your car for your trip.
https://www.southwest.com/html/contact-us/
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08-30-2023
03:41 PM
08-30-2023
03:41 PM
@spyromike wrote:
For over a year you have had the wrong airport code for car reservations with Hertz for MSP Terminal 2. Can someone fix this?
This happens on both the Southwest App and web browsers.
Hello-
I tried to reproduce this on the desktop website by starting a car reservation, using MSP as the airport, was able to select a car, and made it to the personal details page.
I would doublecheck to make sure your App, devices and browsers are all up to date. Also make sure any payment info saved to the account is current and correct. If they are, at what point of the Car Rental booking process does this error occur?
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@parpitt1 wrote:
I haven't seen those lanes or signs for those lanes in a few years either, I travel mostly in the East and Midwest. But to be honest I never used them because these lane always led to non-TSA Pre-check security which meant taking shoes off, electronics out of my bag etc... So I always stood in the TSA Pre-check line, less hassle.
FWIW- I do really appreciate the "priority check in" lanes when checking bags, I think I have mentioned this in another thread, there are so few perks for A-list/A-list prefrerred travelers, SWA really needs to step their game for their frequent/loyal travelers, (free sketchy internet does not cut it, I mean Delta gives free internet to every sky miles member, I had it the other week and I have basically zero status with Delta.)
I've never used them too for the same reason. I think the TSA should consider having these Express Lanes feed either into PreCheck or General Screening just like how CLEAR works...Also, I would standardize the name of lane to something like "Priority Express Lane" so it is universal across all airports.
Regarding improved A-List perks to improve the value of the program and to better compete with other carriers, a few weeks ago, I posted the following ideas:
A-List Benefit Ideas:
Priority Boarding (Behind A1-A15, A-List Preferred; Ahead of Anytime Fares/EBCI) - Existing
FlyBy Priority + Express Lane Access - Existing
Dedicated Phone Line - Existing
25% Bonus Point Reward - Existing
Same Day Flight Change / Same Day Standby List w/ Priority Placement - Existing
Board after A Group if positioned at B or C - Existing
Suggested Added Perks:
Free Inflight Wi-Fi Transferrable Flight Credit for WGA Fares
100% Bonus Point Reward for Business Select or Anytime Fares 10-Trip Access to any Priority Pass Lounge per 12 month period (same as Standard Plus Priority Pass) - Guests $35; additional visits $35 100% TSA PreCheck or Global Entry enrollment Reimbursement Flight Credit or Voucher 25% CLEAR enrollment Reimbursement Flight Credit or Voucher
A-List Preferred Benefit Ideas:
Priority Boarding (Behind A1-A15; Ahead of Anytime Fares/EBCI) - Existing
FlyBy Priority + Express Lane Access - Existing
Dedicated A-List Preferred Phone Line - Existing
100% Bonus Point Reward - Existing
Same Day Flight Change / Same Day Standby List w/ Priority Placement - Existing
Free Inflight Wi-Fi - Existing
Board after A Group if positioned at B or C - Existing
Suggested Added Perks:
Premium Beverage
Transferrable Flight Credit for WGA Fares Unlimited Access to any Priority Pass Lounge (Prestige Priority Pass) - Guests $35 Free Companion Upgrades to Business Select
120% Bonus Point Reward for Business Select or Anytime Fares Board after A30 if positioned at A31 or behind
100% TSA PreCheck or Global Entry enrollment Reimbursement Flight Credit or Voucher 100% CLEAR enrollment Reimbursement Flight Credit
Annual Fee Waiver or Statement Credit for SW Plus or Priority Credit Card
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08-29-2023
05:40 PM
08-29-2023
05:40 PM
@dfwskier wrote:
I just checked the two later non stop DAL/SAN flights that day. They both operated. So if your bags ended up in SAN anyway, they likely went out on one of those flights. I guess you couldn't get on either of those flights?
ABWLDS3 OBSERVER:
Yeah when we looked it said they were 'unavailable,' they must have been fully booked. It confirms that it wasn't weather related either way.
I would keep in mind going forward that when rebooking online or via the app, if the booking page returns "Unavailable" for all of the fares, that does not mean that the flight is sold out. It might be due to irregular flight operations. In fact, I believe it would be smart for an airline to close public sales of the later flights so that the seats can be held for any displaced passengers at the airport who booked and were waiting for the earlier cancelled flight.
To give an example, last August 2022, I had a day trip in LAS and was returning to SAN in the afternoon. LAS had serious afternoon monsoon thunderstorms that was not forecasted and I got a text alert that my return flight was going to be 2+ hours delayed due to a large thunderstorm cell that would pass through LAS. The service frequency for SAN-LAS is generous--anywhere from 50-90 minutes in between flights from early morning 'til late evening.
I held an Anytime fare for that trip and attempted to do a Same Day Flight Change via the website to an earlier trip that was not delayed...All of the afternoon outbound flights showed "Unavailable" for all of the fare classes. I go to a CSA at the airport to see if they can accommodate me and they were able to get me switched to the earlier flight on the spot with the flight only about 60% full--I was even still able to grab a decent window seat toward the back of the plane.
Did you talk to a Southwest CSA at DAL about rebooking to a different flight or being added to the Standby List before booking the ticket with American Airlines? Southwest's policy states that passengers re-accommodated following flight disruptions get top priority for free Same Day Standby List, even ahead of A-List and A-List Preferred.
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@SWFlyer007 wrote:
For lack of topics, I used the check-In and Boarding thread. And to state, this isn't a complaint, just an observation. My question is, pre-covid it seemed that that at most airports when I head to TSA, I would see a sign for SWA A-List, A-List Preferred, and full fare customers. I rarely see that anymore, and I'm talking about major SWA hubs. Was there something I missed that has caused this change. Not asking for a friend, asking for me. 🙂
Interesting question...
Short answer: The Express Lanes are likely there but probably labeled differently at the TSA Checkpoint, hence a bit difficult to determine.
I've passed through a bunch of California airports plus LAS and PDX and the Express Lanes are usually labeled something like "Priority", "First Class", "Premium" or even "FlyBy Priority" (not to be confused with the FlyBy Priority lane at the ticket counter). PDX uses "Express":
SAN (it's a little blurry in this photo, but the Express Lane is on the far right side, labeled "Southwest FlyBy Priority; A-List/A-List Preferred; Business Select"):
To your point, with the exception of SAN Terminal 1, I have not really seen direct references to Southwest A-List or Business Select at the TSA Checkpoint signage and have never seen any sign references for Southwest Anytime fares even tough Anytime qualifies for Express Lanes access.
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08-29-2023
02:00 PM
08-29-2023
02:00 PM
@chitramahadevan wrote:
Hello, I am booking a ticket for my 14 year old niece for a domestic flight.
The FAQs say that
"When you purchase a ticket for a YT, you represent that you’re either the parent or guardian of the YT and/or have authority to act on behalf of the parent or guardian regarding travel for the YT".
Should I have any documentation to show that I am acting on behalf of the parent regarding travel when I am booking the ticket, or when I drop her off at the airport for her flight?
She is also not a US citizen, so will her international passport be recognized as travel document?
Can I drop her off at the check in and she can proceed with check in, security and boarding herself or should I accompany her to the gate?
Thanks.
Hello-
I would certainly accompany but it is your call either way. As @dfwskier mentioned, your niece shouldn't be stopped or questioned as she goes through the airport alone but I would go with her, wait with her at the gate, and stay in the gate area until the plane pushes back and takes off. I would also have written documentation from the parents/guardian in case a Southwest CSA asks for it when getting the Gate Pass (I don't think that will happen but I would have it just to be safe).
Here is Southwest's Info page on Young Travelers and how to get a Gate Pass to go through TSA:
Arrive at the airport early. Review our suggested airport arrival times and allow enough time to park the car, check luggage, go through security, and check in at the gate.
Check in at the ticket counter with a copy of the YT’s itinerary.
If you need a gate pass, which is required to accompany the child through the security checkpoint, ask at the ticket counter. Be sure to have your valid, government-issued ID.
We recommend that you stay in the gate area until the YT’s flight is in the air.
Call whoever’s picking up the YT to let them know that the flight has departed.
Remember, it’s your responsibility to ensure a YT arrives on time for check-in and boarding. Keep in mind that we reserve the right not to allow YT travel on flights that may be delayed, diverted, or canceled due to weather or other operational disruptions.
https://www.southwest.com/help/flying-with-children/young-travelers-terms-and-conditions
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@Plaid-Jinx wrote:
Well, here we are in 2023 and evidently this is still a problem. There is a "change " button and a "cancel " button, but NOTHING about a receipt! This is the case whether on my phone or on a computer. I travel mostly for business, and need to submit receipts for reimbursement. How can this be such a problem? Maybe time to fire some web developers?
Hello- For your upcoming trips, the link should be there but it is within the Flight Details area.
When you log in to Rapid Rewards and pull up the "My Account" dashboard, you should see your upcoming trips. Above the "Cancel Flight | Change Flight" links should be a light grey "Details" button. Click that to pull up your reservation details. To the right of the Confirmation #, you should see the "Resend receipt" link on the far right. Clicking on that will resend the "You're going to (City)" email with the line item expense details.
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I echo @dfwskier and would email a complaint to Customer Service as soon as possible if you haven't done so already.
https://support.southwest.com/email-us/s/
Just for the record, SAN's travel advisory was posted to Southwest's website and via text message during the late morning on Friday 8/18 to those who had booked flights to/from/thru SoCal through the storm period; I was away on a trip at SMF from SAN the Friday before Tropical Storm Hilary when I got the text alert and had another one booked from ONT-LAS that Monday 8/21. SAN's advisory appeared to not go into effect until Sunday 8/20 but I'm not sure if the weather advisory was bumped up to that Saturday as the storm got closer. This is what the advisory looked like that Friday:
Definitely worth it and advised per the DOT to contact Southwest Customer Service to follow up on this matter since another carrier was able to serve your travel needs. Be sure to hang on to any receipts for the extra expenditures.
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08-29-2023
09:55 AM
@acwalker550 wrote:
If I use multiple flight credits on a ticket and then have to cancel, will I get a new flight credit, or will the flight credits be back under their original numbers? Also, is there a way to combine multiple flight credits under the same person?
Hello-
Not 100% sure of the first question as I've never had to use more than one flight credit number per booking and didn't see this defined under their Flight Credit policy.
Regarding the ability to combine multiple flight credit numbers that you own under the "My Travel Funds" area, again...didn't see anything defined but I think that it's possible that Southwest can combine them should they be of the same "type" (i.e.: Whether they can be transferred to another person or not). Again, never had this happen to me and I don't think this can be combined via the website's or phone app.
It might be worth it to give Southwest a call or DM to Twitter to see if a CSA can assist you with this and answer your questions.
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@KAI2121 wrote:
A few years ago they hid this page a bit. Now for the past three months or so I can't find it at all. I used to be able to look at all destinations by departure city, find a good fare for a random city, and then book a little trip. Anyone know what happened to this page and/or how to navigate to it?
I use this page extensively and I've bookmarked the link some time ago. Southwest usually has the link visible during a low fare sale. Here it is:
https://www.southwest.com/find-best-flight-deals/
It appears to be working AOK today despite Southwest currently not having a low fare sale. Hope this helps!
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08-29-2023
09:11 AM
08-29-2023
09:11 AM
@RubyGrace wrote:
I've run into a bit of a snag with my Southwest Airlines booking and was wondering if anyone else has experienced something similar. I recently made a reservation for a flight, and upon checking the details, I noticed a discrepancy between my booking confirmation and the flight itinerary displayed on the website.
I've never had this happen to the point of discrepancy. I typically doublecheck the "Select Flights" page as departure date draws closer to price check and to get somewhat of an idea of whether any of the flights may be getting closer to being full but my originally booked flights would still be there.
However, I've noticed that sometimes Southwest may stop selling seats to any given flight as departure date approaches and may either pull the sales option from the "Select Flights" page or show "Unavailable" for all the fare classes. That was the case when I had to take a trip on the Monday after Tropical Storm Hillary passed through SoCal...After Southwest posted the Travel Advisory for the storm, all of the morning flights for Mon 8/21 were no longer showing on the "Select Flights" list for my trip and many of the afternoon flights became "Unavailable" shortly thereafter. I'm assuming there was a likelihood of these flights being canceled.
Also, whenever I doublecheck my bookings before finalizing the transaction, there have been a couple of times where I caught myself picking the wrong date or times and had to go back to the "Select Flights" or even the fare calendar page to fix. Sometimes, I'll see different times showing for different dates...and of course different fares.
Anyway, I would doublecheck this again and if you still notice a discrepancy, I would give Customer Service a ring just to be sure.
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08-28-2023
06:26 PM
08-28-2023
06:26 PM
@Shanea_p wrote:
I read the first post but I still do not understand the reason for the fees. If you are not a pet owner this does not apply to you so move on. What exactly does the pet fees cover? How does this affect others whether there’s a fee or not? Like it or not pets are part of people’s family and deserve to travel with them however they choose. If they have to stay in their bags under the seats irregardless, why charge such a high fee?
My experience would have been perfect if it wasn’t for the expensive charge for my dog. I have a 8lb Toy Poodle that was smaller than my carry on bag and had to pay $125 for him one way. My own ticket wasn’t $125 yet he had to stay in his bag under a seat for $125. He didn’t receive first class seats, no complimentary snacks, or water. Just the opportunity to travel with his family for $125 one way. My bags were free. We didn’t get to board or un-board first. But he had to wait until we get outside of the airport to get pet relief. I don’t understand why we have to pay such horrendous fees. I could see if 1 dog bag could travel free but if there’s an accident or the pet’s behavior is unmanageable then that flyer could be charged with fees or at least refund the fees if all goes well. My dog was so quiet that people kept asking if he was in the bag. This fee really ruined my experience.
Hello-
I assume there are a number of factors which warrant the need for an airline to charge additional for optional pet travel which include the responsibility, liability and potential clean up of transporting a live animal aboard the plane...
Here's a general price list as of the time of this post to transport a pet on the three low-cost economy carriers:
Southwest Pet Carry-on $125 (Refundable) - Details
Spirit Carry-on $125 (not refundable)
Frontier $99 (not refundable)
Even with the most recent price increase, I think Southwest still has the market advantage over Frontier because of refundability and the simple fact that Southwest's baggage and flight change policies are much more friendlier, cost effective and worth it in my opinion.
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Hello Community Southwest:
Here's a Photo Trip Report (SAN-SMF) w/ a same day return flight on the Friday before Tropical Storm Hilary came into Southern California, August 18. This was the second of three trips that was booked during Southwest's June 40% off sale.
Hilary was still far off which meant Friday was nearly business-as-usual in California but with busier crowds as it appeared many folks were trying to beat the storm. A few Southwest flights were exactly eight minutes tardy out of the gate from SAN but no major delays so far for Southwest. Frontier's departure to LAS on the other hand was...We'll let the flight status monitor do the describing.
At SAN at 0-dark-hundred for an on time 7am departure.
Crews wake up the sleeping bird, the 737-700.
A rare treat at SAN: Taking off from Runway 9 facing east. The marine layer was so low that the plane passed through the clouds before it passed the downtown skyline.
SAN's New T1 Construction continues along...
Two for One: Marine Layer and Monsoon clouds in one shot. Flying above San Clemente facing toward Temecula. The two lakes are Lake Skinner to the left and Vail Lake to the right.
Yeah! Remy's Grahams comes aboard for the ride! Packed these treats for later...
The final descent into SMF...
Took a public transit bus into downtown and took care of some business. Afterwards, a quick stop to the Capitol Rose Garden before heading back to SMF.
And then the Travel Advisory came in...
...and yes, I had a flight booked the following Monday 9/21 from ONT-LAS!
Retreating to a vacant gate to get the last of the work done for the week, deciding what to do with the upcoming LAS flight, and checking this message board before board time.
Flight status overall still looks good for SMF and SoCal destinations. Though I could have tried to Standby onto the 2pm return flight, I elected not to as I had an A6 Upgraded Boarding spot for the 3pm departure and had no plans to sacrifice a front window seat on the left side of the plane which had...
...priceless views of Yosemite Valley and more.
Got the classic Snack Mix for the return flight with my saved Remy's Grahams from the inbound flight. Still full from lunch; so saved both for another time.
Looking South: No sign of Hilary...yet...during final descent to SAN. Descending a few miles north of the Otay Mesa border crossing into Mexico.
...And the downtown skyline finale before landing...
Up next: My Monday 9/21 photo flight report from ONT-LAS. Was it impacted by Tropical Storm Hilary? Stay tuned...
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@parpitt1 wrote:
Had a connection in Midway yesterday and the gate agent did the boarding "speech" about lining up and when he got to family boarding, he said "up to 2 parents with children 12 and under may board After the A-group, and Passengers needing Extra Time, A-list without A boarding, and On duty military.
Did he go rogue? or have they raised the age to 12 years old now for Family Boarding?
BTW- it was for a flight to Fort Myers, FL (I did not hear the agent for my connection to Omaha give the speech)
Hello-
I think the Gate CSA misspoke. Below is Southwest's Family Boarding Policy:
Southwest offers Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding.
Up to two adults traveling with a child six years old or younger may board during Family Boarding.
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@drclaw411 wrote:
Hi, I booked a flight to Seattle (Wanna Get Away) with a payment combination of using a card, and using two separate travel funds. Immediately after I booked, the cost of the return flight went down $100+. So here's my question: generally, Wanna Get Away reservations get refunded in the form of travel funds when cancelling a flight. But since I booked with combination travel funds and cash, will I lose either if I cancel? Will I lose the travel funds? The cash? Will I keep them all, but have them refunded as three separate travel funds or will they all refund together in one lump travel fund? Also: if I cancel this flight, will it go back to being the higher cost or will it remain at this new cost? Finally, if it *does* remain at the lower cost, and if everything is refunded together as one travel fund, that will be more than the new cost of the flight. If I use that, will I lose all the travel funds or only what's necessary to pay for the flight? Thanks, I know this is a unique question.
Hello-
By stating "immediately after I booked," How long ago did you book the original flight? If less than 24 hours and your departure date is 7 or more days away, you should be entitled to a refund under federal law. You should be able to void the original transaction and rebook. Not sure how the refund process would work via the website/phone app since there was a combined purchase of Flight Credits and a Credit Card and it appears you desire to "change" your flight to the better fare deal and not cancel. Likely a phone call to a Southwest CSA may be needed just to be safe.
If it's been more than 24 hour since you originally booked your WGA flight, you won't be able to get any refunds but should be able to get an approximate $100 Flight Credit. If that's the case, I would login to Southwest on their website or phone app, pull up your originally booked flight, and select "Change Flight". Because your return flight dropped $100 in fare, you should see a "-$100" square under the WGA fares (or very similar value if there's any government tax differences).
Selecting that square and proceeding through the transaction should credit the $100 back to your Rapid Rewards account in the form of a Flight Credit that can be used toward a future flight. If you bought EarlyBird Check-In, it should also automatically transfer to the new booking if the new flight departs more than 25 hours from the time of the change and the city pairs are the same.
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@Hurley4956 wrote:
Quick flight from OC to Oakland.
My one piece of carryon luggage was stowed in overhead bin in front of my seat.
upon arrival in Oakland, we all stood to gather our bags.
someone grabbed my bag.
my phone number and last name on SWA tag attached to handle.
reported to gate agent and she made announcement to entire airport that passengers should check that they had correct bag from that particular flight.
Checked in with onsite Customer Service and Baggage Claim—because it was not a checked bag the response from SWA was sympathetic but there was no policy in place. I reached out to SWA lost and found and filed a report, filed a police report with Oakland PD—now just in limbo. It is extremely frustrating especially after hearing of targeted luggage theft at San Jose airport—it has been 4 days and still no bag—the SWA reps I have been dealing with have been great, but they have no resolution to someone grabbing the bag —not sure what to do now—-
Hello! The situation you describe is pretty unusual and I understand the frustration. It looks like you did what you can for now. My combined trips up north to SJC and OAK have been problem free in terms of baggage and I have no idea what the motive would be behind your overhead bin baggage disappearing.
As I said, I find it very unusual and foolish in my opinion for any ticketed passenger (or anybody else on the plane) to willfully steel somebody else's belongings from the overhead bin (or accidently take the wrong bag and not return it to airport lost and found). Both the airline and I assume the TSA have record of the passenger's travel and personal details and there are security cameras all over the airport to track this down (OAK even has an Alameda County Sheriff's desk at the automatic doors leading to the exit-to-landside at the Southwest terminal).
If you don't get any calls through the weekend, I would do one more follow up after the weekend with the parties you've already initiated contact with including the Oakland PD, Alameda Sheriff, OAK Airport Lost & Found and Southwest Customer Service to see if any of them found anything before starting the process to replace the lost items. Although the SJC baggage claim theft incident appears to be a separate matter given that the general public can access that area, I think your case may also get some attention given the widespread news coverage of SJC; thus I would follow up again after a few days if any of the parties don't contact you back.
Stay safe!
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08-25-2023
09:33 AM
08-25-2023
09:33 AM
@Makana808 wrote:
This may sound very dumb but has anyone ever tried it or know if it’s okay. I have a PC that does fit into a bag but I just want to know if okay to do so, it basically fits the requirements for a carry on. I don’t really want to spend a couple hundred shipping a pc from Hawaii to Las Vegas
Hello- I checked the TSA website and you should be good to go. Is the computer a desktop or tower PC? If so, when you go through the TSA Checkpoint, it should be taken out of the bag and placed separately through the x-ray machine regardless of PreCheck status.
https://www.tsa.gov/travel/security-screening/whatcanibring/items/desktop-computers
Laptop computers are also to be taken out through standard TSA screening but may remain stowed through the PreCheck lane.
Travel safely!
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@DancingDavidE wrote:
I think you have to pay the $5.60 to add stops, not sure if you get it back by removing stops.
A got a promotional follow-up email of Southwest's current $49 sale earlier today with a side promo of Free Same Day Standby for All Fares. The fine print on the bottom of the email describes how the taxes are handled:
List for same-day standby via the Southwest® app or gate agent. Group bookings and Unaccompanied Minors are not eligible. Government taxes and fees may apply but refunds will be provided. Visit Southwest.com/standby for details. Where available. Available only on WiFi-enabled aircraft.
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@TonyinFL wrote:
I like the idea of the newly introduced same day standby policy but was wondering how it applies when it comes to direct and non-direct flights. For example, if I search for a flight from Tampa to San Juan, on the same day there may be a variety of options i.e. direct, 1 stop, and 2 stops.
If I am initially booked on a direct flight can I fly standby on a flight with one or more stops or would it only work with another direct flight?
Conversely, if I am booked on a flight with one or more stops, can I fly standby on a flight that is direct? And if such a change is not allowed, would I have to fly standby on another flight that is not direct with an identical stop(s) or can the stop(s) be different?
Hello-
This question appeared to come up a few years ago:
https://community.southwest.com/t5/Rapid-Rewards/A-list-standby-for-flight-with-stops/td-p/89924
@bec102896 described in that post that it's possible to do this but if you elect to do a Same Day Standby from a direct flight to a flight with a connection, you'll want to make sure you can clear the second flight too so you don't risk getting stuck in a layover city:
@bec102896 wrote:
You can standby for an earlier flight with connection(s) but when you are cleared for the 1st flight you may not be cleared form the connection flight so you will want to make sure there are seats on the connection flight as you will then be on standby for the 2nd flight. You will know if your cleared by the boarding pass they give you it will either be a standby pass (no boarding position or a boarding pass with position) if you get a standby pass check in at the counter when you get to your new next gate and let them know your there in case they cannot clef you right then.
Here is what I recommend you do before you take the risk on standby with a connection flight:
use the mobile app, Southwest.com, or the mobile site and search your flight as if you wanted to book another seat but search 8 people (the maximum number of passengers you can book on one reservation) and see if it still shows available seats. I usually do this the day before I want to do a standby with connection reservation and I do it as I am pulling up to the airport before putting myself on standby as inventory may have changed. If I see 8 seats available then I will proceed with standby.
If checking bags they usually wont transfer bags checked at the ticket counter so I would do carry on bags only when doing standby. When you are cleared at the gate for the flight you could check your bag at that point if you wanted to.
Also if your doing standby on a full flight they may not clear you until 10min before the flight so you will probably have a middle seat as you will miss your priority boarding opportunity and most everyone else would be boarded.
Hope this helps
Blake
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@abuchert wrote:
Thank you. She doesn't think she has a rapid rewards account. My mistake for not signing her up but I will call after the 21st.
You should also be getting the promotional follow up email about booking a hotel today (if it didn't come yesterday). Confirmation # should be in the subject line. If you don't get the email by end-of-day today, then it's possible the airline has an incorrect email for the booking. I would call them tomorrow if that's the case.
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@gelika wrote:
Good morning,
I have traveled with my son as a companion for many years. I am A-list. He has always been the number after me for boarding. For my flight today I am A24 and he is C41. I purchased a Wanna Getaway Fare back in early July and he was added as a companion at the same time. Not sure why we didn’t get sequential boarding. Anyone have any ideas?
Hello-
I assume that your son was included on your reservation and no changes were made to your son's booking after the 36 hour mark of the flight departure.
According to Southwest's website, as A-List, you and everyone on your reservation should get an earlier boarding position after the Business Select/Upgraded Boarding persons (A1-A15) and A-List Preferred group.
Did you already take your trip or will you travel tomorrow? If you already took your trip, I would contact Customer Service through your A-List Member Phone Line so they can review.
Either way, should this happen again with no changes made after the 36 hour mark, I would first see a CSA at the landside ticket counter upon arriving at the airport who should be able to assist (as A-List, use the Fly-By Priority Lane to bypass the line). Worst case would likely be the two of you would board in between the A and B groups.
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08-20-2023
01:10 AM
08-20-2023
01:10 AM
SoCalFlyer97 came across this too as the snack for my most recent flight:
Photo trip report to come...
@CupCrusher40 My return flight had the classic Snack Mix.
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@abuchert wrote:
I booked a flight for my elderly mom with her credit card but we cannot find the email with the confirmation number. I have checked every email we have and I believe I might have permanently deleted it when I was running out of room on google storage. We have the credit card statement with the ticket number but the chat bot nor website allows for this option (unlike American Airlines). What should I do? Calling SW said it is more than an hour hold time!
Help!!
Hello-
As @dfwskier mentioned, did you create or have a Rapid Rewards account that is linked to this flight? If so, you should be able to recover the Confirmation number and cancel the flight directly from your profile.
If no account, what date did you schedule your flight? If it's a number of days away, you should be getting a second follow-up promotional email on booking a hotel that usually comes in approximately two days after you initially book your flight:
MM/DD (Desitnation City) trip (Confirmation): Have you booked your hotel?
Your confirmation # would be in the subject line. If you don't get this email I would try contacting Customer Service again to confirm the airline has your correct email but after 8/21 if able due to the increased call demand from persons needing to rebook their flights due to Hurricane Hillary.
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@bluemr2 wrote:
@dfwskier wrote:
If you are A-List and can do a no cost same day change (confirmed), why would you even consider going standby and running the risk of not getting a seat?
Of course I wouldn't but I'm curious how same day standby affects me as a A-Lister.
Again, how does SWA prioritize standbys? If my preferred flight is full, should I get in line on the standby list at midnight? And/or check the app occasionally to see if a seat becomes available?
@bluemr2 I don't think this question about Same Day Standby priority order was directly answered should you as an A-List want to do a same day change but Same Day Flight change is not available. Here's the text directly from the policy of how Southwest prioritizes the standby list:
What is the priority order of the standby list?
1. Customers who are re-accommodated following flight disruptions 2. A-List Preferred and A-List Rapid Reward Members prioritized based on fare (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away) 3. All other Customers prioritized by the same fare order
https://www.southwest.com/help/changes-and-cancellations/same-day-change-same-day-standby
As an A-List member, if the flight you want to change to is not available via Same Day Confirmed Flight Change, you can do a Same Day Standby and you'll be placed on the standby list behind those who are on standby due to a flight disruption. A-List Preferred and A-List would be next in line each respectively sub-prioritized by fare class.
Everybody else prioritized by fare class.
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@CupCrusher40 wrote:
Money lost if flight needs connection, 3 hours later etc right?
Because of what is projected to be Tropical Storm Hilary passing through SoCal, Southwest currently has a weather travel advisory in place for all SoCal Airports as well as LAS from now through this Monday 8/21. Also for Cabos SJD until tomorrow. That means passengers may adjust their bookings at no additional charge even if the rebooked flight turns out to be a flight with a connection:
Friday-Sunday, August 18-20
Los Cabos, MX - SJD
Sunday-Monday, August 20-21
Burbank, CA - BUR Las Vegas, NV - LAS Los Angeles, CA - LAX Long Beach, CA - LGB Ontario, CA - ONT Orange County/Santa Ana, CA - SNA Palm Springs, CA - PSP San Diego, CA - SAN Santa Barbara, CA - SBA
Per the advisory:
Customers holding reservations to, from, or through the cities listed above on the corresponding dates and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges.
In addition per the advisory, Southwest is allowing passengers during the advisory period who are originating or heading to any LA-area airport to change the origin/departure location to any other LA-area airport (e.g. passengers scheduled to fly out of LAX during advisory period may change their booking to fly out of ONT, LBG, BUR, etc).
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@Rsteube wrote:
So. I became an RN in 2009 and got a job as a pediatric RN . I then had to relocate for the wife/kids to another state. I loved where I grew up and the hospital I did my training at and worked for years.
I have been traveling every week to that hospital to work my shifts then fly back home to spend time with my family. I have been doing this since 2011. over 12 years how. That is 52 flights a year. Obviously I have had my A list with southwest.
Recently my hospital has been going through tough financial times. They have forced the nurses to not come in work and we have to use PTO to cover our shifts. I have none as I have had 2 bouts of surgeries, and 1 recently where all my PTO is gone.Recently it has become a point where we now are forced to stay home half our shifts, so I only work 3 of the 6 days im scheduled. I used to work thursday through tuesday. I fly in on thursday morning and start working 7pm. then I fly home on wednesday morning.
Well I now work on friday this week , then sunday, the tuesday. I have always purchased all my flights months in advance as my schedule has never changed.
I tried to change my flight when I got the info that Im no longer going to be working thursday . however.... it is now 261 dollars to change my flight just 1 day.
"Customer service agents" are unwilling to help me out with a no cost change in flight days. This is an abysmal service.
12+ years of loyalty. A list. 52 to flights purchased each year and I cant get a simple flight changed from thursday to friday this week?
I am sad beyond belief. And anytime someone has asked me who they should fly for their vacation I have always point to southwest.
Something needs to change.
Hello!
It looks like you attempted to have a CSA assist you with this to no avail. Being a Customer-to-Customer forum, I would address your complaint via email to Southwest but I'm not sure if the airline is going to be able to assist you since fare difference generally always applies to changing a flight regardless of A-List status.
Keep in mind Fridays are also typically a peak travel day for many travel corridors, especially for the vast majority of California short-haul flights. Thus, there will usually be a high fare difference between Thursdays and Fridays.
Question: Did you already change your flight for this week to Friday and pay the difference in fare? If you haven't done this yet, I would hang on to your original itinerary and try this to minimize the your cost impact:
First, even tough your employer appears to be in hardship and cutting staff hours, I would negotiate with HR on the travel reimbursement since the change was initiated by them. Very unlikely they will do this since it appears your flights are commuter but worth asking anyway.
If that doesn't work and the flight expense has to be paid by you the employee, I would still keep the travel date on Thursday and spend the night at your work city assuming the total hotel cost will be less than the $261 fare difference. Note that under A-List, you can do a Same Day Flight Change to the last flight of the day. I would also search and book a Plus Points property under Southwest Hotels or Rocketmiles as you may be able to recover some your hotel expenses with 1,000 or even 2,000 points for a decent $100-120 room after taxes and fees.
I know this alternative still adds cost, but hopefully to a lesser degree!
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Hello and welcome!
Good suggestion! American Airlines and Delta appear to dominate the market at Little Rock LIT and according to their non-stop map, Nashville BNA is absent.
I would forward your request directly to Southwest Customer Service as this message board is Customer-to-Customer. I think the thing that would limit this would be gate space at LIT and airline resources.
https://support.southwest.com/email-us/s/
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@Catpfish wrote:
Have a question regarding multiple Chase Southwest Rewards card accounts. My Chase Southwest card was hacked and I'm trying to figure out a way to avoid the hassle of updating all of the automatic payments that run through it. One possible solution that I've come up with is having two Chase reward cards (different accounts) and using one solely as the automatic payment card and nothing else. In the event the "public" card gets hacked, the other account should still be good.
Can you link multiple Chase account numbers within one Rapid Rewards account?
Hello! It took me a little while to find something official on Chase's public website that states whether this can be done either way. I finally found a statement.
On the electronic application for the personal credit cards, there is a certification bullet point in between the application form fields and the "Submit" button. The 5th bullet point reads:
This product is available to you if you do not have a current Southwest Rapid Rewards® Credit Card and have not received a new Cardmember bonus within the last 24 months. This does not apply to Business Card and Employee Credit Card products.
I therefore assume the answer is "no" but can understand the need of using a different card number for automatic recurring purchases or vice versa. I don't think Chase offers controlled payment numbers or virtual alias numbers that can be linked with your Southwest credit card account. I could be wrong and I would check with a teller or rep the next time you visit a Chase branch.
However, for an added layer of protection, I would try to make use of the card's contactless payment feature to pay at live retailers to avert skimming theft. For online purchases, I think there's some other third-party options like "Click to Pay" where you can securely link your card without disclosing your credit card number to the retailer, though I've never used this service.
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