My mom and grandfather are going to be flying Southwest next week. They haven't flown in a long time so they just want to make sure they know the process.
My grandfather has trouble walking long distances so he will be getting wheelchair assistance through the airport and down the jet bridge. Does this make him a pre-boarder or would he be in the "need extra time" group?
They also purchased EBC for their flight. So if he doesn't qualify as a pre-boarder and receives an A group boarding pass, would he board with A group or would he have to wait until in between A and B groups?
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