Someone hacked my account, changed my contact info including email address, mailing address (maybe name?), and then stole most of my rapid reward points (730,000 points!). Not sure how this is allowed or even possible. I received an email stating that changes were made (which made me look up my account info), but shouldn't there be a verification email that I must RESPOND to, to allow such changes to my account?... and a waiting period to verify before allowing points to be used (especially in this quantity)? - I have noticed this on other accounts when a third party (or myself makes any changes). I have been an a-list or preferred member (with companion pass) every year for the last 12 years. I am sick about this, and waiting for some resolution. What do I do? Will I ever get these points back?
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