What police dept. do I file with? Local sheriff?
I'll see what happens, but will look into my homeowners policy also.... easily $10k in points... ugg...
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I received an email from southwest stating that my account had been "updated" and immediately tried to log into my SW account and it didn't work... tried to reset the password and it made me call southwest instead. They asked me to verify my address and email and neither matched the information in their system (obviously someone hacked the account and changed the info before using the pointers to purchase gift cards or something else (not flights or anything directly traceable). I called within an hour of the breach and the points were gone and unfortunately the customer service team that handles this had already left for the day. They locked my account (which does what?) And said they would get back to me in 48 hours... in the mean time, more time goes by without anyone able to cancel the transaction or find out who did it. I'm so frustrated.
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Someone hacked my account, changed my contact info including email address, mailing address (maybe name?), and then stole most of my rapid reward points (730,000 points!). Not sure how this is allowed or even possible. I received an email stating that changes were made (which made me look up my account info), but shouldn't there be a verification email that I must RESPOND to, to allow such changes to my account?... and a waiting period to verify before allowing points to be used (especially in this quantity)? - I have noticed this on other accounts when a third party (or myself makes any changes). I have been an a-list or preferred member (with companion pass) every year for the last 12 years. I am sick about this, and waiting for some resolution. What do I do? Will I ever get these points back?
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