At the end of the day the problem with this boarding system is that it relies largely on the honor system which will always be flawed. There are people with disabilities that prohibit their ability to navigate boarding appropriately and that is the demographic Southwest probably had in mind while memorializing their policies. Beyond their policies, they are required to follow federal law and the spectrum of what is now considered a disability is vast.
Then there are people like me who look seemingly healthy but by the definition of the law, have a permanent disability. My disability is from a traumatic brain injury which has permanently affected my vision.
This is where the honor system applies. My mobility is fine and therefore I would never request to pre-board ahead of others who truly need that assistance, although technically by law I could. I typically pay the fee to board in the A1-A15 group. I have a permanent disability but am completely able bodied.
People grossly abuse this system. I think you should have to prove your disability to pre-board. Those with mobility issues typically have to have proof for handicap parking and work accommodation's etc. . For those who are truly disabled, providing proof is a non-issue.
It’s way too easy for people to cite that if they don’t sit here or there because of their disability they will freak out, vomit, have panic attacks etc. Whether true or not, literally anyone could say this if they aren’t required to show documentation. As someone with a significant disability it makes me very angry to see how badly people scam the system or lean on their disability when it has absolutely nothing to do with getting on and off an airplane.
As a mom, I have no issue with an adult boarding with a child who is under a certain age but think this she be offered after those who paid for A1-A15 upgrades board the plane and are able to capitalize on something they paid for. My problem is when you see a group of six board with one small child. That’s just ridiculous.
Southwest is clearly playing it safe with their very loose pre-boarding practices to avoid a potential discrimination lawsuit.
The pre-boarding was so grossly abused during my last few trips (I’m a frequent flier), that my husband and I have sworn them off for life. Their system needs revamping.
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