It’s a privilege to be thankful for so much this season, including the opportunity to play a significant role in the holiday plans of millions of travelers. Our entire Southwest Family is hard at work to bring new memories, anticipated vacations, and reunited families together for this holiday season. In the air, on the ground, beneath the wing, or behind computer screens, please know more than 54,000 People are dedicated to bringing Heart to holiday travel.
The Southwest Leadership Team is focused on supporting our Employees who are serving our Customers and each other during the holidays. We’ve increased staffing, welcoming thousands of new Employees into the Southwest Family during the past several months, and we’re on track to reach a target of bringing on more than 5,000 additional people by the end of this year. We also adjusted our flight schedule for November and December to set up our Hospitality experts for success in focusing on what they do best, serving you.
With airports busy and many flights full, Customers should check Southwest.com for our latest guidance on recommended arrival times for specific airports, whether traveling domestically or internationally. That brings me to the easiest thing travelers can do to contribute to a seamless journey—please arrive early and ready to travel. This will allow plenty of time to move across parking lots and into airport shuttles, through checking bags and security checkpoints, and toward a snack or drink before a flight, so they can be at their gate well before scheduled boarding, which typically is 30-40 minutes before departure time.
Take some additional steps to ease travel this season:
Wanna save time at the airport? Download the Southwest app to get mobile boarding passes, help find the departure gate, get timely updates on flights, and enjoy free inflight movies and live TV while onboard.
Flexibility is in the palm of your hand. If for any reason travel plans change, don’t forget that Southwest.com and our app also are great places to get help. You don’t have to wait in line or on a phone. Just remember: you must cancel any reservation before the scheduled departure time either to bank nonrefundable travel funds for future use or to request a refund of refundable fares. (We’ve made it this simple for five decades—Southwest never has charged a single change fee.)
Be fit to fly and mask up. Don’t forget that we’re all required to wear masks in airports and onboard aircraft. It’s a federal requirement in place through January 18. Thanks for understanding our People are working to make sure we’re all compliant. Customers agree to this when they purchase a ticket with us and check-in for a boarding pass.
We’re ready to welcome Customers. We all have a role in delivering for Customers this holiday season, and for extending grace and civility when things go off plan. All of us have one focus—you, and we’re all working to fill the holidays with Heart.
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As the Southwest Airlines Team continues supporting the well-being of our Customers and Employees during the COVID-19 pandemic, we are also monitoring the latest outcomes of scientific research to guide our actions and protocols. We’re encouraged that much of the latest research validates the effectiveness of utilizing a multi-layered approach to lower the virus transmission risk associated with flying, like the actions we take as part of our Southwest Promise.
The Southwest Promise is an enduring pledge, but the way we’re upholding our procedures is evolving with guidance from the latest science. Results from a host of studies were recently released, and we are encouraged by the expertise and perspectives from these respected voices:
Harvard’s T.H. Chan School of Public Health released a study which concluded that the transmission risk of COVID-19 when flying is lower than other routine activities, such as grocery shopping or dining out, due to multi-layered protective measures, mask wearing, and the ventilation and HEPA filtration systems on aircraft. The scientists concluded that the ventilation and filtration on airplanes is so good that it reduces the possibility of exposure to COVID-19 to a point so low that it “effectively counters the proximity travelers are subject to during flights.” They also previously published a bulletin that concluded wearing face coverings as part of a multi-layered approach offers significant protection from acquiring COVID-19 during air travel. The bulletin supports our face-covering policy and affirms research from other top medical organizations. The report also cited a recent modeling study that concluded that wearing a surgical mask, combined with the ventilation rates onboard aircraft, can reduce the risk of infection from respiratory particles to less than 1 percent.
The International Air Transport Association, or IATA, offers reassuring news about the low risk of virus transmission during flight. Since the start of the year, they found only 44 cases of COVID-19 in which transmission is thought to have been associated with a flight—and many of those cases occurred in the early stages of the pandemic before enhanced cleaning procedures and mandatory face mask requirements were widely implemented by airlines. That’s 44 people out of the nearly 1.2 billion passengers who have traveled in 2020, or one case for every 27 million travelers this year. As IATA suggests, this is approximately the same risk category as being struck by lightning.
Airbus, Boeing, and Embraer also recently shared findings regarding cabin airflow. The manufacturers found that a combination of an airplane’s airflow systems, high efficiency particulate air (HEPA) filters, barriers created by the seatbacks, downward airflow in aircraft cabins, and the high rates of air exchange efficiently limit the spread of viruses and reduce the risk of disease transmission. When you layer in the use of face coverings, the manufacturer’s data concludes that being in close proximity within an aircraft cabin is safer than most other indoor environments.
The U.S. Department of Defense’s U.S. Transportation Command released the results from its Commercial Aircraft Cabin Aerosol Dispersion Test showing the overall exposure risk from aerosolized pathogens, like coronavirus, is very low on the types of aircraft they studied. The research indicated that high air exchange rate diluted particles within the aircraft cabins studied in less than six minutes, on average, and the typical American home takes about 90 minutes to clear the same types of particles. Additionally, the study concluded that the high air exchange coupled with high efficiency particulate air (HEPA) filtration of all recirculated air means a commercial aircraft’s air supply system provides protection greater than the design standards for a patient isolation room or a hospital operating room.
Along with reviewing the latest science-based findings regarding air travel, Southwest also recently announced that we’ll be collaborating with Stanford University’s School of Medicine. We’ve shared our multi-layered Southwest Promise with an advisory council from Stanford Medicine who agreed that our protocols follow proper science-based principles and can reduce the risk of COVID-19 transmission during air travel. We received positive feedback on actions such as our enhanced cleaning of aircraft, the requirement of face coverings for travel, and utilizing HEPA filters onboard aircraft, which remove at least 99.97% of airborne particles from cabin air. We’ll continue collaborating with Stanford Medicine for insights that will help us evolve our policies as we continue delivering on the Southwest Promise.
The Southwest Team is working each day to ensure that our multi-layered approach to cleaning and supporting your safety stays current with the latest research findings and public health guidance. When you’re ready to travel again, we’ll be ready to welcome you onboard with actions that support your well-being and comfort. We hope to see you soon!
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Have you ever been waiting in the security line at the airport just wishing there was a way for you to “fly” through the checkpoint? Well, soon your wish can be made possible if you are traveling through participating Southwest Airlines airports! Later this month, Southwest Airlines will implement a priority security lane program, fittingly branded “Fly By Security Lanes." Fly By lanes will initially be available in the following airports: • Dallas Love Field Airport (DAL), • San Francisco International Airport (SFO), • Los Angeles International Airport (LAX), • Denver International Airport (DEN), • Phoenix Sky Harbor International Airport (PHX), • Orange County John Wayne Airport (SNA), • Baltimore/Washington International Airport (BWI). Look for more rollouts in the following months, as we plan to implement Fly By Security Lanes in additional locations. So how can you access the Fly By Security Lane? It’s as easy as purchasing a Business Select Fare, which already grants you priority boarding, bonus Rapid Rewards credit, and a drink coupon. You can also access the Fly By Security Lanes when you become a Rapid Rewards A-List Member by flying at least 16 roundtrips over the course of 12 months. (A-List Members also earn priority boarding privileges and automatic check-in!) When you enter the Fly By Security Lane, you will need to present one of two credentials: 1. If you are a Rapid Rewards A-list Member, you will show your A-List identification card (which should be in your home by the end of this week). 2. If you purchase a Business Select Fare, you simply need to present your boarding pass. In some cases, the Fly By lane will not have dedicated screening equipment, but the lane will still let you reach the screening process more quickly. Keep in mind that family members or others traveling with A-List or Business Select Customers are not allowed to "piggyback" with a Fly By-eligible Customer. So as you are traveling this fall, be on the lookout for Fly By Security Lanes - coming to an airport near you!
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