Southwest Airlines Community

I'm looking into this and will let you know when I get an update. Thanks! ... View more

Our WiFi Team is attributing your experience to luck since it is not officially supported:  https://www.southwest.com/html/generated/help/faqs/inflight_internet_once_onboard_faq.html?CLK=SITESEARCH#supported_devices.  Thanks! ... View more

Thanks for your participation on the Community, @gsking! I did want to jump in and clarify that while our Tier Members' boarding positions are determined prior to check-in, their travel companions still need to check in manually at the 24 hour mark if they are not also Tier Members.  ... View more

Hi @spurkapile, we apologize for the frustration. As a peer-to-peer forum, we aren't equipped to assist you here, but we encourage you to reach out to us via the options at Contact Us.  Thanks! ... View more

We're so sorry for the frustration, @djmeyers. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to us via the options in the link below.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Thanks! ... View more

So sorry for the issues! Chrome’s actual operating system that is used within Chromebook is not supported, only the Chrome browser.  ... View more

We're sorry for any frustration, @Bond007 and @buzzchris. As you may know, we follow federal regulations in offering preboarding to Customers with disabilities. By law, we are prohibited from asking Customers what their disabilities are. It's also important to consider that many disabilities are not limited to a specific age group and many are not visible.   We're not equipped to assist you here since this is a peer-to-peer support forum. However, if you would like to report specific flight incidents during your travel, we encourage you to reach out to us via the options in the steps below. Thanks!   Submitting a Suggestion and/or Complaint ... View more

Thank you for the feedback @Sal1! We're committed to being a good corporate citizen and are always looking for ways to improve our environmental footprint. Through our fleet modernization program and other fuel savings initiatives, we have improved our carbon intensity 32.8% since 2005 (RTMs/gal).  One initiative that we have chosen not to participate in at this time is offering our Customers the ability to purchase carbon offsets from a third-party via our web site. We feel it is the responsibility of Southwest, not our Customers, to reduce our impact on the environment. If our Customers want to make a positive difference for our planet, we encourage them to make a difference in their communities and the environment by volunteering their time and supporting one of the charitable organizations or community projects we sponsor. To learn more about what we’re doing as a Company, check out southwestonereport.com/planet ... View more

Hi @albahullst  and @Exit32 , thank you for your comments.  At Southwest Airlines we strongly believe in making a difference in the communities we serve and are proud to sponsor many initiatives throughout the year. Please rest assured all of our programs impact many different cultures, in different ways. For more information about it, check out southwest.com/citizenship.   Nicole Ashley Community Manager ... View more

Thank you for your feedback, @AmberRuns. This is a common frustration, and fortunately, it's being addressed in future updates. Stay tuned! ... View more

We appreciate your feedback, and I'm very sorry that was not a successful resolution for you, @jrcowel. Please know I've relayed your outcome to the appropriate Teams.  ... View more

Hi everyone! To clarify, we do not have a policy for or against saving seats. Violence is never tolerated, and anyone involved in an altercation of this nature would be immediately denied boarding. As you can imagine, with aircraft of up to 175 Customers, we are unable to monitor everyone's seating experience. Throughout the boarding process, our Flight Attendants have various Safety related duties including preparing the aircraft for takeoff and ensuring those who select the exit row understand their roles in the event of an emergency. When other Customers inquire about the availability of a particular seat, we would hope that our Customers would stick to the “Golden Rule.”    ... View more

@DfDrPepper_23,   Demonstrating a biased, hurtful attitude is not condoned at Southwest Airlines. Indeed, discrimination for any reason is wrong. While this Community is a peer-to-peer support forum, we encourage you to contact us via the options in the link below. Thanks!   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US         ... View more

We know attitude is everything, and we're saddened to know we let you down, @Chv and @DfDrPepper_23 . As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out to us via the steps below. Thanks!   Submitting a Suggestion and/or Complaint   ... View more

It's also important to know that if you create an account for your daughter, you can request past flight points for travel completed within the last 12 months. To enroll her, please visit https://www.southwest.com/account/enroll/enroll-member?f=zSWASWHPAA1504000zz.   Thanks! ... View more

Thank you for your patience. Please try tapping the "Log in with Touch ID" option.      If you don’t see that option, have you saved your password to your iPhone/iCloud keychain? You can access it using your iPhone’s settings>Accounts & Passwords>App & Website Passwords.   This should bring you to the “Passwords’ page. Please add password to our website/app there by tapping on “Add Password”, and use the following fields: Website: Enter “Southwest.com” (without the quotes) User name: your Rapid Reward Number Password: your Southwest.com/app password Now close Southwest app, if open, and relaunch it.    ... View more

We're so sorry for the frustration. As a peer-to-peer support forum, we're not equipped to assist you here. We encourage you to reach out to us via the options in the link below. Thanks!   Submitting a Suggestion and/or Complaint ... View more

Southwest Airlines is widely regarded as being an ethical Company, and we make a concerted effort to ensure that Customers are fully aware of the terms and conditions associated with both our advertisements and those of our Partners. Can you please share a screenshot of the offer you're referring to so I can look into what might be going on? ... View more

Hi @Rfharmon. I am saddened to know that you felt this way onboard a Southwest flight, or ever for that matter. Demonstrating a biased, hurtful attitude is not condoned at Southwest Airlines.  Indeed, discrimination for any reason is wrong. Our Company could not survive if we believed otherwise. In fact, a cursory view of our workforce, as well as our expansive, multi-cultural Customer base, is a reliable indicator that we exalt and appreciate diversity. And, it is in this spirit that we apologize for having left you questioning our Employees' motives.  As a peer-to-peer support forum, we are not equipped to assist with these matters; however, our Customer Relations Team that you reached out to documents complaints of this serious nature, and there is internal follow-up and coaching. Rest assured, we take these matters seriously. It would be our pleasure to welcome you and your wife onboard another Southwest flight soon—under more favorable circumstances.   Sincerely,   ... View more