You did not merely inconvenince your customers. You disrupted the lives of thousands of customers and their families. No amount of apologizing will undo that. Your lack of a working Disaster Recovery strategy is sending ripple effects through the travel industry and is continuing to do so 2 days later. I made alternate arrangements to get myself and my 12 year old son home, but I am out over $400 as a result and am still missing over $500 worth of cycling equipment that was in my luggage. No one is answering when I call about it and no one is returning my calls.
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