Southwest Airlines Community

@sr103 wrote: When was the last non-stop SWA you used?  Pre-Covid?  Many routes now have connections, and ALL my routes do.  But never fear, I will never buy another WiFi connection on SWA, nor will many others.  Well luckily for me with my home airport being AUS they have lots of non stop flight options (although I’m weird and find the most random connections to get me to my destination instead of the non stop) I know that’s not the case for every city which will be unfortunate for those who want Wi-Fi for the whole trip    I guess my compromise would be just raise the cost for a day pass because yes it can get costly if you have multiple connections   maybe the thinking is with the cost going up some won’t pay for the Wi-Fi making speeds faster for the handful that still pay the higher cost. Also a lot of people who need the Wi-Fi for work write off the Wi-Fi cost as a business expense so some don’t care about the cost    one thing I would like to see change with the price going up allow people to switch Wi-Fi to a different device in case one of you devices dies during the flight.  ... View more

Buy Business select you get the better position buy WGA get worse position so it’s kind of like that. Buy Anytime fare get middle of the pool of boarding passes since it comes with EB check in.  ... View more

If under 12 you would be a UM and would have to pay the UM fee   if you are 12-17 nothing extra is required Your just like any other adult passenger however being under 18 you won’t need ID you would just tell the TSA agent you under 18 and you should be good to go. They might ask you a question like how old are you or what’s your favorite color (I saw an agent ask a kid that today in AUS)  ... View more

So i had a similar experience just a couple weeks a go. I was going from Lubbock to Houston with a layover in DAL the LBB flight had a maintenance issue so they offered to rebook me to fly out of LBB the next day or go to DAL and they would issue me the hotel voucher and LUV voucher for inconvenience i said I’ll try for DAL in hopes they would hold the flight for me i didn’t end up making the flight so i went to my hotel and continued my journey the next day.  went in to my decision to go to DAL was more flight options for the next day since LBB has only a couple flights a day    in your case San Jose has lots of flights so you could stay over an extra night but you might have more flights from DEN so I’d look at your options for the next day before deciding to stay in SJC or go to DEN they might be able to reroute you as well same day    now hotel will depend on why your flight is late if it’s weather in DEN you would be on your own if it’s a broken plane then yes you should be able to get a hotel. You would have to go to the airport to see if they would offer you a hotel as phone agents can’t issue you a hotel  ... View more

Once my refund was approved I received the hyperwallet link the next day. You might check all folders (spam, junk, promotions, social, whatever other folders exist these days)  ... View more

If there is another flight same day with WGA+ you can change to that then change again to the flight you really want with the same day change    Example:    you booked on a 6pm flight with WGA  you see a 7pm with WGA+ change to that  then change again to the earlier flight that you want  ... View more

@floridaguy wrote: I would suggest you explore legal options. Can I take legal action against you since you don’t follow the Community User Guidelines because post like this aren’t helpful or on topic?  ... View more

That BOLD print is such a cool effect in Floridaguys post  ... View more

So when you are on the booking page make sure you enter your friends name, gender, birthday also you need to remove your RR number if your friends has a RR number you can enter it if they don’t delete yours from the info section and it should work    this issue is your RR number is still in the field      ... View more

@LubahnD wrote: They need to find someone to fix it.  A new CEO trained in house in Southwest family thinking.  This is a long term problem. Nationwide! So as you said this is a LONG TERM problem a new CEO tomorrow or next week won’t change a thing. Problems like this don’t just fix themselves overnight. You could go and buy a technology update sure but you have to make sure it works before rollout or you could have a bigger issue. Also things actually have to be voted on it’s not a one man show and you don’t just buy the first thing you see in the technology world. Go look up other airline technology failures or other company technology update failures there have been several (bad files, bad updates, weather knocking a system offline)    here’s what I do know in other airline meltdowns none of them covered all reasonable expenses or gave out 25K miles to all affected automatically (they might have given out compensation only if someone contacted the airline and you may get different than the person next to you who had the same experience)  ... View more

You could try sending an email to southwest by clicking the contact us link at the bottom of this page and hopefully they should be able to respond and get this taken care of   you could also try calling Reservations again, and maybe the next agent could help you   honestly, after five days, I’m surprised it didn’t auto cancel without even having to call to Southwest ... View more

@TheMiddleSeat     got the email from hyperwallet this morning clicked to claim money then entered my information including customer ID I then had a choice of Bank transfer, Venmo, PayPal, personal check, or money gram    I did the Venmo option this afternoon at 3:02pm money already in venmo as of 3:19pm very quick and easy process  ... View more

@TheMiddleSeat wrote: @bec102896 have you requested your payment yet? I haven't got this far in the process to suggest anything.   --TheMiddleSeat I am awaiting the email from hyperwallet it told me to expect that email in a couple of days from today. Once I get the email and go though that process I’ll let you know how that goes.  ... View more

@floridaguy wrote: I'm willing to wager a bet that Jamaica will admit someone with an expired passport. venmo me your bet and I’ll go to Jamaica or the Bahamas without my passport this week I just show my state ID and see if I can get though (no global entry either)  ... View more

@floridaguy    I have a serious question for you    what brought you to the community? Was your flight late and you found this? Did you want to announce you’re a preboard passenger? Did you actually have a question about SW? I see you joined in 2021 so I’m just curious what brought you here  ... View more

i have received several emails from proactive Customer relations after a gate return, long maintenance delay, cancellation this is southwest going above and beyond.  I had a delta flight back in summer of 2015 boarded in ATL the AC broke while we were waiting to take off it was very hot we went back to the gate sat on the plane for 4 hours no water no food and a storm in the middle of the maintenance mess when I wrote in to delta they told me because 45min of the delay was weather they didn’t care and because we were at the gate the 3 hour timer didn’t apply after my DOT complaint I got a $50 voucher which was an insult.    unfortunately these things happen when you went back to the gate did you ask to get off? Did you ask for food?   just send an email to southwest and hopefully they can make it right for you and with that proactive customer relations email do a search in your email for the subject: Here's your Southwest LUV Voucher!   in my experience those usually arrive 1-2 days after the proactive customer relations email arrives  ... View more

@floridaguy wrote: I have about $1,200 worth of LUV vouchers so I need to understand how they can be used. Did you get those from a lawsuit?  ... View more

So glad the crew was able to help with getting your daughters phone    feel free to click the contact us link at the bottom of this page and share the kudos with Southwest directly that way they can pass it on to the flight crew  ... View more

@floridaguy wrote: Would it take 30 days for Southwest to collect a fee for a ticket?  No.   There is no excuse for taking this long to resolve a claim.  Hire additional people, work double shifts, work weekends and nights.  In other words, provide the service to people that you promised and SHOULD HAVE done already. How is this response helpful?  remember the Community User Guidelines  stay to be on topic and helpful  ... View more

Send the information though the bag report website which would be on your report (within 21 days of your bag being lost) once you submit it can take up to 30 days for them to respond    you did file a report I hope at the baggage service office  ... View more

Did you just create another account so you could argue with someone because it was so quiet and peaceful around here this AM? Kind of weird that a new person would go find a topic about preboarding from YEARS a go open an account complain and go.  ... View more

try using the confirmation number from the cancelled flight funds should be there as suggested if not did they send you a new voucher by chance it would be in your email    if the funds are still missing I would reach out to Southwest to see if they can get you a new voucher.  ... View more

I just can’t take it any more whine… complain… sue…   I just wonder what this users life is really like because he sounds miserable always complaining about something. Always wants to file a lawsuit. Sue southwest sue TSA heck probably wants to sue us for calling him out    could probably hand this person a free ticket to anywhere and something would be wrong about it.  if you hate life that much why not try and change it. Hate flying well drive hate TSA get a private jet hate SW go spirit or frontier    ... View more

@PettyIntrigues wrote: He was just bragging about his Benz and his bank account while complaining nonstop about being stranded by a meltdown at a budget airline. He wasn’t even flying during the meltdown just one to complain  ... View more

@floridaguy wrote: Some believe that Southwest can do no wrong and will defend the brand to the end.  I appreciate that and I suppose I feel the same way about Mercedes.   However, there is no way to explain away the DISASTER that occurred over the Holidays.  There have been many posts in an attempt to distract from the DISASTER, but in the end, Southwest allowed the organization to be in a very bad position.   Shareholders wouldn't be suing if there was no reason.  However, continue to believe that everyone is wrong except you and Southwest.       How many flights did you have that were canceled during that week?  ... View more