I wanted to follow up in this thread since we were all beating up on @LindseyD so much. I noticed in August (it may have been updated sooner though) that the SWA app now supports mobile boarding passes for the person logged in on the app. This solves the big complaint I had. We each have a device, and we each get our mobile boarding passes even when we're on a multi-passenger reservation. I love it. Thank you for the update Southwest! My family and I have used it for several trips now without a hitch. Cheers, Rick
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Thanks @LindseyD, I've reviewed all the various board posts on the this topic and I keep seeing the same themes - customers asking why Southwest has made the deicision to disallow mobile boarding passes for multi-passenger reservations and a response like this, which is just a restatement of the fact that it is not offered. I get that it isn't offered for multi-passenger. What I want to know is *why* was this decision made and *when* does Southwest plan to update the mobile app to allow mobile passes for multi-passenger reservations. Is this a technical limitation in the current implemention or a policy decision? What's driving the policy? There doesn't seem to be a good or clear reason for this limitation, especially considering many (most? all other?) airlines offer mobile passes for multi-passenger reservations. As many others have stated, it's a big hassle dealing with the paper boarding passes now that we know and love the mobile option.
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