Thanks @LindseyD, I've reviewed all the various board posts on the this topic and I keep seeing the same themes - customers asking why Southwest has made the deicision to disallow mobile boarding passes for multi-passenger reservations and a response like this, which is just a restatement of the fact that it is not offered. I get that it isn't offered for multi-passenger. What I want to know is *why* was this decision made and *when* does Southwest plan to update the mobile app to allow mobile passes for multi-passenger reservations. Is this a technical limitation in the current implemention or a policy decision? What's driving the policy? There doesn't seem to be a good or clear reason for this limitation, especially considering many (most? all other?) airlines offer mobile passes for multi-passenger reservations. As many others have stated, it's a big hassle dealing with the paper boarding passes now that we know and love the mobile option.
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