As a leading global citizen, Southwest Airlines has a longstanding commitment to making a difference in the communities we serve around the world. We are dedicated to doing the right thing for our People through our Performance and in service to our Planet. This triple bottom line approach is what helps make up our holistic approach to citizenship at Southwest. And there’s nothing that showcases our 2020 efforts better than the 2020 One Report—our annual corporate social responsibility (CSR) report.
Available now, the 2020 One Report highlights significant social, economic, and environmental events that occurred throughout 2020. As we all know, 2020 was quite the year! The 2020 One Report serves as a great reminder of what our Employees persevered through to support each other, our Customers, and our communities.
We take pride in our reputation as the airline with Heart and want to share that with the world. One way we can do that is by viewing and sharing the 2020 One Report. I encourage you to visit southwestonereport.com today and send it to your friends, and family!
2020 One Report Highlights
Message from Chairman of the Board & Chief Executive Officer Gary Kelly For 50 years, Southwest has been connecting People to what’s important in their lives by providing friendly, reliable, and low-cost air travel. Check out a video message from Gary Kelly highlighting our citizenship efforts and how they relate back to our Purpose.
Strengthening Our Commitment to the Environment For years, we have evaluated and executed ways we can improve environmental stewardship across our airline. We have aggressive efforts in place to reduce our emissions intensity, manage waste, more efficiently use fuel, and repurpose materials to minimize impact on landfills. To learn more about these efforts and the exciting work ahead, check out this story.
Reporting Update Since 2009, we have used the Global Reporting Initiative (GRI) Standards to guide our disclosures in the One Report. To continue providing our Stakeholders with the utmost transparency, 2020 marks the first time that we have linked the One Report to Sustainability Accounting Standards Board (SASB) and United Nations Sustainable Development Goals (UNSDG) standards. This is in addition to expanding our previous GRI reporting.
As we advance our citizenship efforts as a Company, we recognized that it was important to also enhance how we reported on these efforts. We are proud to share that the One Report now aligns to frameworks used by thousands of other companies around the globe. This change helps Stakeholders see the great work our Company and Employees are doing every day to advance our citizenship efforts. To learn more about these efforts, visit here.
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At Southwest, we are committed to doing the right thing by our People, through our Performance, and in service to our Planet. Our commitment to being a good global citizen is evident in our purpose as we responsibly engage the world around us. Whether it’s supporting the needs of our Employees and Customers, giving back to the communities where we live and work, or working to protect the well-being of our planet for generations to come—all of this helps to create the Southwest citizenship story.
Today, I am proud to share that the 2019 Southwest One Report is live! The annual One Report truly helps tell our story by showing Southwest’s impact on our Employees and Customers, the economy, and the environment. Our holistic reporting approach allows us to capture key events and milestones from the previous year through three areas: People, Performance, and Planet.
This year, we are especially excited to time the One Report launch with Earth Day to further celebrate our conservation efforts. We know doing the right thing is about being good environmental stewards, and what is good for our business is also good for our Planet.
What are you waiting for? Check out the 2019 One Report and share it with your friends and family!
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One of the best ways Southwest Airlines celebrates our “Southwest Story” is through our annual One Report. Today, we are excited to announce the release of the 2017 Southwest Airlines One Report , which highlights financial performance, citizenship efforts, and key events that occurred for Southwest throughout the past year.
The One Report is our opportunity to celebrate Southwest’s dedication to the triple bottom line of Performance, People, and Planet. Highlights from the 2017 Southwest Airlines One Report include:
Ranked No. 1in Customer Satisfaction by the U.S. Department of Transportation (DOT)*
Celebrated 45 consecutive years of profitability
Returned approximately $1.9 billion to Shareholders through share repurchases and dividends
Gave more than $37 million total corporate monetary, in-kind, and ticket donations
Served more than 130 million Customers, an all-time annual record
Employees earned $543 million in ProfitSharing for 2017
Refurbished and resold more than 200,000 pounds of electronic equipment
Diverted 3,737 tons of waste from landfills through recycling and energy recovery efforts
Saved 8.5 million gallons of fuel in 2017 by refining our fuel planning calculations and flight planning procedures
To view and share the 2017 One Report with friends and family, please visit southwestonereport.com today!
*Source: Air Travel Consumer Reports. Rankings are based on complaints filed with the DOT per 100,000 passengers enplaned.
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