Southwest Airlines Community

Travel funds are restricted to use by the originally named passenger only, so you can't use them for someone else -- or for a pet. Southwest only accepts credit cards for payment of the pet fee, LUV Vouchers, gift cards, travel funds and cash are not accepted. The pet fee is fully refundable, however, should the planned travel be cancelled after check-in and payment of the fee.   I'll echo the comments above -- you'll need to reach out to Southwest directly if you'd like to make sure your suggestions are heard by the correct people.   (With regards to why the pet fee is [currently] $95, even on a less expensive flight: be aware that the fee functions primarily as a deterrent, or limiting factor, to help ensure the plane isn't filled with pets.) ... View more

You'll need to check with Chase, as they issue the card (not Southwest).   In general, approval of a business card can take longer than with a personal one, if Chase needs to verify any of the business info. Especially if you have a home-based business. There has been discussion recently about Chase's requirements for business cards fluctuating at times -- sometimes requiring more info and other times easily approving accounts -- so that may be a factor as well. ... View more

I'll echo the comments above: Write, explain the situation clearly and precisely, but keep it short and to the point.   Good luck! ... View more

Just to be clear: Points redemption is currently fixed at 83 cents per $1 of base fare. That's equal to 1.2 cents per point. When you make a flight purchase using points you don't pay all the taxes and fees that are added to a cash one, you only pay the September 11th Security Fee. This makes it tricky to do a direct comparison, and is why some people note that the received value of their points can fluctuate. (On a smaller fare you receive greater value from your points vs a larger one, as the taxes & fees represent a larger proportion of the total cash fare.)   To answer your question, one way to do as you are asking is to find a flight that is currently showing the same points fare as you paid. Then change from points to $ to view the cash fare. ... View more

To be clear, I didn't (and do not) advise contacting neither Southwest nor Chase. Unfortunately, once the points have posted to your Chase statement and then transferred to Southwest and posted to your Rapid Rewards account, that posting is final. To my knowledge, there is nothing that can be done to change that.       ... View more

It's not been officially announced yet (oddly) but this is a new policy that Southwest has been testing for some time now. ... View more

Just FYI: The referral bonus and the latest sign-up bonus are two different things, and they do not stack. You get one or the other. If you received the sign-up bonus it's much better than the referral one (except that the referring person receives nothing in this case). ... View more

Some companies require employees purchase the lowest refundable coach fare, ie. Anytime. Most won't allow Business Select under the misconception that it's a business-class seat. (When I was under that requirement for client-paid travel I would upgrade to BS at the airport, paying the difference myself in order to earn more points and board A1-15.)   I don't think Southwest will do anything to subvert what they are known for (no change fees, bags fly free, etc.). I'm suspecting WGA slightly loses benefits (maybe only 1 bag, less points earnings) while the "new" fare keeps the existing benefits, and also adds things like more flexible travel funds, higher points, and/or some other benefit. Essentially ending up with a new fare structure where the lowest retains WGA's prices and the new fare has an increased cost above WGA but below Anytime.     ... View more

Assuming this happened in an airport, you should contact management at that airport. Southwest doesn't manage the airport. ... View more

Unfortunately, yes -- the referral offer is it's own thing, and is usually less valuable than other available offers.   FYI: With multiple offers available, be sure you start a new browser session that shows the offer you want when you apply, to make sure you get the specific offer desired. ... View more

To be clear, you won't lose any Rapid Rewards points once they've been transferred by Chase to Southwest. ... View more

Looks like it's a known issue. I can login to the website just fine, but not the app. Hopefully rectified soon. As noted above, you can book without being logged in then add your RR number later, or call to make a points booking.   TRAVEL ADVISORY:Issues with Login   Issues with Login You may experience errors when attempting to log in. We are working to resolve this problem as quickly as possible. You may still book flights now and add your Rapid Rewards account later.   (unable to add screenshots)     ... View more

My understanding is that Southwest committed to purchasing the drink mixers some time ago, assuming that alcoholic drink service would return by now. It seems odd to me to serve things like seltzer or tonic without alcohol, but cranberry juice is something I might order. Personally, I'd like to see tomato juice come back. I suspect though that we won't see the return of it or Dr. Pepper until full service returns. ... View more

The federal mandate that Southwest now enforces allows exceptions for medical reasons, precisely like yours. ... View more

Also, for those sitting in the bulkhead (first) row, be aware that your item(s) may need to be placed in the overhead compartment behind you, as the ones above your row contain safety equipment and often FA's baggage. ... View more

Well, Southwest does actually have some control over More Rewards. (I suspect the reason the site is down is at their direction.)   See my post here. ... View more

Fyi: Southwest stopped selling infant and child fares in June.   Also, be aware that customers traveling with children are allowed to check one stroller and one car seat per child without charge. This is in addition to the regular free baggage allowance. And that a car seat brought onboard is not counted against the "one-bag plus one personal-type item" limit (although it sounds like your daughter won't need to use the car seat on board).     ... View more

I suspect More Rewards may be going away. Or significantly changed. Southwest has blocked the sale of gift cards before (and then later raised their cost), but never pulled the whole site offline. And no true website maintenance takes this long.   I reached out to Southwest and Chase, and called More Rewards. Southwest told me to contact More Rewards, Chase seemed to not even know what the program was, and More Rewards told me to contact Southwest for more information. ... View more

In 2020, COVID-19 was the 3rd leading cause of death in the US behind, heart disease and cancer.     ... View more

Again: It's probably a good time for a forum reminder that not all advice or opinion posted here is right, good or correct. ... View more

If your child is only 6 months there's a strong chance they won't ask to verify. If they do, I believe they may accept vaccination records or something faxed from your doctor's office. If you have no documentation that suffices, you may be asked to pay for a ticket for the child. This may be refunded after travel if you're able to provide a birth certificate at that time, by reaching out to customer service.   Contact Chase Customer Service  ... View more

It's probably a good time for a forum reminder that not all advice or opinion posted here is right, good or correct. (Sometimes, as demonstrated in this thread, it's completely idiotic.)   Personally, at this point I'm done arguing with people who choose to remain ignorant. It's very clear that nothing anyone says will change what they believe to be true. Theirs is a non-fact based reality, and penetrating it is near impossible.    And I'm out of f's to give.   What's the worst that could happen?     ... View more

@nancylouie wrote: I have been trying to cash in points for weeks but cannot get through.  Site says under maintenance.   Our site is down for maintenance You still have access to,    Unfortunately, More Rewards has been "down for maintenance" for at least a week. Not sure what's going on exactly... but it's probably not good. You can't even use their Contact Us function -- everything is blacked out. I'd suggest you reach out to Southwest directly, perhaps they can provide some insight.       ... View more

@frandonovan124 wrote: I'm still waiting...so if anyone receives an email confirming completion of the promo, please post and let us all know. I'm 3+ weeks out from my final qualifying flight on Sept 13, and still am hoping for that ' wait 4 weeks' timeframe and the email confirming my extended status.   thanks,     I'm not sure that you'll receive an email... I'd check your account to see if the A-List expiration has been extended. If not by the 4 week mark I'd reach back out to Southwest.   The terms of the promo say:   A-List or A-List Preferred tier benefits status confirmation typically takes place within 4 weeks. Log in to your account at Southwest.com to verify your tier status after requirements are met. ... View more

The terms of the promo say:   A-List or A-List Preferred tier benefits status confirmation typically takes place within 4 weeks. Log in to your account at Southwest.com to verify your tier status after requirements are met.   Hopefully you'll see something within the next week. If it goes past 4 weeks I'd reach out to Southwest again.   FYI: Registration wasn't necessary for this one, but it was targeted. Any cash or points flights qualified, regardless of when booked.   More info here: Southwest makes re-qualifying for A-list easy as pie           ... View more