Southwest Airlines Community

@caskey wrote:     Edit: Also, in general if you ask, people are often willing to move forward or back a row to let you sit near each other as things fill up.  Though it's not likely someone will move from an aisle/window to a middle seat unless it is for a special reason (like your flight companion is a child). Children and newlyweds for me.   You co-workers out there can just catch up when you land instead, or use the free messaging.     ... View more

@sayazop wrote: I use the drink coupons because I get them, but would rather have the discounted Wi-Fi.  You could contact SW to make that suggestion.   Click on contact us below to do so. ... View more

@Cwc624 wrote: Hello, I need to speak to a representative from Southwest that I can contact about bait and switch tactics being used by Chase Visa Card. I have photo proof of what I signed up for and been constantly contacting them for a couple months now to no avail. If you may be able to help please let me know. Thank you Southwest has no control over any offers that Chase may make. Thus your concern should really be voiced to Chase.    If Chase Customer Service has been unable (unwilling?) to help out, you could write a letter to Chase's CEO:   James Dimon CEO JPMorgan Chase & Co. 383 Madison Avenue New York, NY 10179   Include whatever evidence you have as well a documentation of steps you've taken so far.   As an aside, this situation happens frequently due to Chase's practice of having multiple credit card offers available at the same time. So people think they are signing up for one offer, and they inadvertently sign up for a different one. ... View more

@Jojohnson726 wrote: My spouses primary card holder rapid reward points were credited to my account and not his. How do we get them credited to the correct card member?   You'll need to contact Chase to make sure they have the correct Rapid Rewards account number attached to the credit card account. ... View more

We love the new non-stop flights out of Oakland. We have had good travel experiences with SWA and use it almost exclusively for our trips. The free checked baggage is especially nice.  ... View more

I have iOS10.3.2 and the app isn't working on my iPhone 6. I keep getting a message that says Sorry! We can't seem to connect. Please check your connection and try again. I deleted the app and reloaded it. It worked for a few days then I started getting the message again. Any advice? ... View more

Culture!  That's it!  SWA is a business, but unlike other airline companies who run their company solely as a business, (profit and no loss......) fail to portray a Culture.  Culture, attitude, and service.  And service, everyone can offer "customer service", but SWA goes steps further and gives (not charges) for "Celebrity Service".   In the stores I co-managed, I trained employees on promoting Celebrity Service.  Treat every customer as a Celebrity.  How many people idolize movie stars, athletes and others?  That's the "culture" we receive from SWA!  Yes, I am a Celebrity when I/we fly SWA, and we only fly SWA.  And we rent a car to go to the places SWA doesn't fly to! ... View more