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Southwest Airlines Community

A Different Perspective

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A lot of you are familiar with the Southwest Airlines Customer who was asked to cover up her outfit, and there has been a lot of attention devoted to this subject.  In fact, the Customer was on the Today Show this morning.  You might be interested in the perspective of one of the show's producers, Dan Fleschner.

Thanks for your comments. We are closing the comment section. Please see Colleen's new post: http://www.blogsouthwest.com/2007/09/14/wrapping-up-the-skirt-issue/
951 Comments
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Kudos to Keith who had enough integrity and high moral standards to call her on her indecency! Just because others choose to dress like her doesn't make it right. Wake up America, Rome fell because of moral decay!
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Why stop at one-hour flights? For some of the people who left comments here in favor of Southwest's witch hunt, it seems what they would really like to see are clothing cops posted at every corner: in your favorite restaurant, at the mall, in your neighborhood.
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Kudos to the flight attendant who had enough integrity and high moral standards to call her on her indecency! Just because others choose to dress like her doesnÃ
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I'll never fly South West again. Period. Bfore long you will have bath pools on each plane for those you seem to adair too !!! Your bankrupted in more ways than one.
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Oh, one last thing. As another person noted, perhaps she did this knowing that she could get some money out of it by suing, and ABC should be ashamed of themselves since they have their own nudity mess to clean up with a High School Musical star. The media always sides with the idiot running her mouth, and I applaud this flight attendant for her decision. I am sure someone complained to her about it, since she probably sees thousands of women on her flights, and this was the only one who was obviously that badly dressed.
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Kim Wells, It is no secret that this is a moderated blog. The reasons are outlined in our User's Guide up above on the right. The only reason a small number of comments haven't been posted. We haven't manipulated the comments, and I ask you to ask yourself how many companies would post this many negative comments in an effort to foster an open dialogue. Frankly, it's disappointing to know that you and some others find it impossible to believe that people may hold other opinions. Brian
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Furthermore,Think about those planes sitting on the tarmac's, or out in the boneyard in Tuscon, and ask yourself why You hire Ignorant Idiot's who think they are better than anyone else. I hope your airline goes broke. Stop being fashion police, and start being a bit more considerate for your passanger's, what passenger's I am sure You don't have left....
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I am infuriated with this passenger and actually even more with her mother. How ridiculous to use the "Well, EVERYONE else this age dresses this way" excuse. Of course, the proper response would have been simply to proffer a blanket to this uneducated person and leave it at that; as an earliet commentor properly pointed out, better manners could have been used by both parties. I hope Southwest Airlines was listening to that young woman in that interview: She said all she wants is an apology - GIVE HER ONE BUT NOT A RED CENT. Oh, and have it on NBC too, so that the flight attendant gets some credit for being a brave man in a crazy world. I for one appreciate him and flight attendants in general who care for passengers safety at all levels while we are in their care.
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I always thought of WN as being a "fun" airline -- flight attendants in shorts (and apparently in miniskirts themselves during the 1970s, from photos I've seen), jokes during pre-flight announcements, creative advertising ("a symbol of freedom"), etc. And I've often flown them for this reason. But now it seems that Southwest is just becoming prudish. Was this woman's outfit a tad risque? Perhaps, although I personally don't see it. But it certainly wasn't lewd or offensive to anyone with reasonable judgment. I'm not going to say I'll never fly Southwest again, but when it comes to whose fares I'll check first when I'm on leisure travel, I'm a lot more likely to look at jetBlue or Virgin America, which seem to embrace the "fun" image. At the very least, on an airline named Virgin America, I'll have some confidence I won't arbitrarily be thrown off the plane because some FA dislikes my attire. Southwest needs to publicly apologize to this passenger and to say so on this blog.
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What it boils down to is this, if Southwest has a dress code they need to provide it to there potential customers so they can make an informed decision as to there travel plans. Since they claim not to have a dress code, the incident should never have happened. Had they made a simple apology to the young lady for the way she was treated, it would have been dropped. I know Southwest has low fares but to think thatÃ
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The photos they are showing on the cable news channels of this womans outfit show only the front, but I have a feeling the flight attendants' actions were prompted more by the rear view. I applaud their actions. Airplanes are not the place for public nudity, and with a skirt that short no doubt her bottom was hanging out.
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Women should have more self respect then to wear something that is going to show their crotch or the crack of their behind! I do not want to see it and no I am not jealous. Somethings are considered indecent and if I saw someones underwear or crotch because their skirt was to short that would be indecent to me. Honestly do you really think this girl didn't dress up a little for television?? I would love to hear from a passenger on the plane. I will always fly SWA! It is ashame they have to ask a adult to "cover up" because they do not know how to dress decent! Keep up the great job SWA! I think you took alot of heat from this that was NOT necessary! WOMEN it is called self respect!
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Regarding the experience of Ms. Kyla Ebbert on Southwest, Southwest airlines has got to be kidding! After all, in the not so distant past, they were the airline of stewardesses wearing Hot Pants and Boots. They have a heck of a nerve kicking an attractive young woman off one of their planes because she was wearing an outfit more modest than some seen daily on the streets of Dallas. This probably is another case of some nut-job assuming they have a God-given right not to be offended anywhere anytime by anyone.
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Very disapointed about Southwest on this one. I've been a loyal customer for years and "converted" many others to fly Southwest. Guess we will all have to watch how we "dress up" for Southwest. Women in Burkas make me nervous. Do I have a right to express this fear to a Southwest Flight Attendant and have them removed.? Why was the male flight attendant so fearful of a female that was covered up more than what you would see on any college campus or beach or city street? A sexual problem on the part of the FA, we don't know. I've sat next to passengers on Southwest (and other Airlines) that had severe odor problems, I did not not complain for fear of embarrasing the passenger and myself. Perhaps your FA's need to learn some tolerance????
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"It doesn't matter if advertising is bad or good, as long as they talk about you" painter/artist Salvador Dali once said.... and maybe that's what the people of "Southwest" are in for, getting free advertisement on the internet, worldwide, even reaching good old Europe. But surely I would'nt be "nuts about Southwest" but more likely think, certain people of Southwest are "nuts"... making such a fuzz about a student girl little bit "short-dressed...." WHO is the "sick" one in this incident.... the company or it's representative, harassing a paying customer (a pitty so many companies these days dont know the meaning of this word anymore) who did nothing at all? The company's representative who apparently made some sexual connections in his own little weird mind? Maybe better put your "nuts" back into the open packet and put them in garbage bin - they seem to be rotten....
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I'm from San Diego and I've always found Southwest to be a "fun" airline in the same manner that PSA used to be. And I've missed Airline since it was cancelled by A&E. I enjoyed watching some of the stupid things that people tried to get away with while flying...it made Southwest employees seem "real" to me. While I will continue to fly Southwest, I am profoundly disappointed in how Southwest is handling this matter. While I acknowledge that the skirt was a little short for my taste, I see no logic in a Southwest asking this person to leave the airplane. While she may have flashes the TV audience, nobody has compared her to Britney Spears and it is a lot more difficult to flesh fellow passengers while sitting in the cramped seating of a 737. I would like to know what prompted the decision and whether it was in response to a customer complaint or by the crew.
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Hooray for SWA - If we wanted to see obscene looking girls expose themselves, we would go to a nightclub that featured them (I know there are plenty that have REALLY pretty ones). Hooray for the Today Show - you showed us the real reason for the lewd display. Mom and Kyla brought their LAWYER along !! For all you Misfits that said "Sue SWA", the Lawyer's presence should make you happy. And now we all know the purpose for the Airline Trip for a Doctor Visit (surely it doesn't take a whole lot of intelligence to conclude that the Flight Attendant on the return leg would probably react differently). Kind of a sleazy way to get SWA to enrich your bank account.
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Family Airline? With a special page devoted to gay and lesbian travel???? Where is your heterosexual page???
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I applaud Southwest for its openness in addressing this, but the fact remains that the airline got a deserved black eye because of a prudish, boorish flight attendant. Why wasn't the blanket offered first, discreetly, without publicly humiliating this young woman? WHY WAS THAT NECESSARY? Since when does Southwest Airlines behave like the freaking Taliban or some Iranian mullah? Who initiated this problem, anyway? And why did the FA act like the Morality Police? Is this what America is coming to? Some Christianist passenger, like some of the commenters on this forum? Are the religious bigots getting THIS bold now? They need to be slapped down, HARD. And if Southwest claims it WASN'T some brazen religious bigot, does this mean that I, by complaining, can get rid of the next fat, smelly passenger next to me, or the screaming baby?
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really dumb thing to do, guys, but I do like the fact you give the workers the power to, well, really goof up at times. People will make mistakes, but it they are trusted to make decisions, most of the time the decisions will be right or at least workable. I myself am much more concerned about getting timely information concerning flight delays and the like than with what my fellow passengers are wearing. When I am sitting at a gate at the time the plane is supposed to be leaving, and we're not boarding, and we've not been told why, THEN I'm concerned.
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Can someone please point me to where on Southwest's website where it says there is a dress code for getting on an airplane? She paid her airfare and should be able to fly. Southwest just ran ads on TV last month with women in bathing suits advertising fares to Florida (covering up much less than this girl) so I don't know why Southwest was making a big deal out of this.
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I have flown on SWA many, many times and have seen people dressed in all manner of getups. To my knowledge, SWA has never before been accused of victimizing anybody because of their attire. This leads me to believe, based on past behavior, that SWA probably did not suddenly become fashion police. i think it would behoove supposedly intelligent people to stop and ask for the full story before diving right into mob mentality. This is what I wrote to CNN about their reporting of this non-news story: The story about the former Hooters waitress and Southwest Airlines is the worst example of bona fide journalism your network has ever produced. I have a lot of questions about this piece, which gets repeated over and over. 1. When were the pictures of the young lady taken? Before the complaint about her attire, or more likely, after she'd told her story to somebody and had "adjusted" her clothing? 2. Who took those pictures? 3. What is the news value of this "story?" 4. Has it occurred to you that the news agencies are being used in an attempt to extort a great deal of money from SWA? 5. Has it occurred to any of you that her skirt might have been riding up as she walked and that there usually are children in airports? 6. Has it occurred to any of you that before the demur poses of the pictures you show the public, her tank top was actually down to the level of the "sweater" that was over it, which was pretty low? 7. Are you a news agency or a high school clique? You should be embarrassed to air this piece of nonsense.
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swa stated they were discreet when informing Kyla of her wardrobe?yea right.`Berating her at the jetway entrance/exit door of the a/c where all in ist class could hear and see the discussion tween Kyla and whats his name. I bet the same people who are against this outfit probably work for Victoria Secret,Guess etc piecing these outfits together. And those of you condemning this outfit,are probably tennis fans of Sharapova,Kournikova etc.Whats your opinion when those oufits are sweaty?How many of those fans are actually watching the match?liten up.. Those of you who think Kyla was underdressed, go back to the 70's and see what PSA and SWA stewardess were wearing for uniforms. I hope Kyla burns SWA if they head for court. What a bunch of prudes
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I and my family fly Southwest. A lot. And I will continue to fly them due to the low cost and reliable service. However, I think Southwest was way wrong here - and they compounded the error by not offering a written apology, which has lead to this national P.R. mess. Bottom line: The Southwest employee who dragged her up to the front of the plane blew it, and then you blew it again by failing to apologize to her in your letter. You have no stated "dress code" and in today's society this PAYING CUSTOMER was not out of line. She obviously walked through the entire terminal and no police, TSA or any other airport authority stopped her for "public indecency". Dragging her up to the front of the plane "exposed" her outfit way more than if your employee had simply acted in a low-key, quiet manner to de-fuse whatever complaint existed right where Kyla (or the offended person) were sitting. In fact, on the return trip Kayla was COMPLIMENTED by one of YOUR EMPLOYEES !! How hypocritical can you get ? Since when is it your job to be the arbitrary (remember...no dress code) "morality police" ?? If you are an alleged "family airline", maybe the drink coupons should be dropped too, so kids will not see customers getting drunk on your airplanes. You should have apologized to her and this would not be in the national spotlight. Nice job, Southwest "Manager of Customer Communication"
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So where is Southwest's dress code when it comes to men? I've lost count of the number of times I've seen (and smelled) disgusting young twentysomething men stumbling on board at LAX or SAN wearing wrinkled t-shirts, shorts that haven't been laundered since spring break 2006, wearing flip-flops that show off their greasy, nasty feet. But the minute a clean and presentable woman in a short skirt gets on a plane, oh my god, it's time to break out the burqas. The double standard is blatant and appalling, and it's obvious some of your front line customer service staff are in dire need of a talking-to -- or at least a thump on the head!
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I think SA has screwed this up. If SA is indeed a family airline, then stop serving alcohol or unhealthy junk food. Hmmm...was is SA that asked a mother to get of the plane because of her what kid was saying? Maybe it's a trend for Stewards. The Air Police! What this girl was wearing is typical for someone her age. This reminds me of the miniskirts back in the 60's. Back then, a lot of people used to say the same thing. Probably a lot of the complaints today wore the fashion of the day in the 60's (and 70's, 80's and 90'), especially the miniskirts, tube tops and bra less! Pastor Keith should back off until SA develops what I suspect will be coming soon, a dress code. I do not like sitting next to a passenger who smells of smoke or perfume because they basically stink. I'm thinking maybe I can ask Keith & Co. to ask those passengers to go clean themselves up so their odour is not so offensive. Not. When I board a plane, I know to expect the unexpected, so I just go with the flow and just enjoy the flight. In just a couple of hours or so, it'll all be history anyway. Let's worry about other, more important things, like did the mechanic really tighten all of the bolts, is the captain drunk, did my luggage make the same flight, or why does it take longer to taxi for take off than actually fly to our destination?
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Southwest is NOT the only airline that has done this, but maybe the only airline to make the news. This happened to my daughter on a different airline at the age of 17, now she is 21. I admit she was in the wrong had I been there she would have not got on the plane dressed in a pair of cheer shorts a tank shirt and flip flops. The steward asked her to wrap a blanket around her bottom half and put on a pair of her cheer coaches shoes. I commend Southwest, when flying you should dress business casual
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Also - just some food for thought, for the commenters supporting the customer service rep's handling of the situation, praising them for having "morals" and "standards" -- those are very subjective things. I have morals and standards, but they're probably quite different from yours. I guarantee you won't be happy if I hold you to them, and I hope you keep in mind your rubber-stamp approval of such behavior when someone treats you unfairly.
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Way to go Brian!!! Thank you for setting that blogger straight. These people(customers) will be back next week & the week after, & so on.....They are just all TALK!!!!! BTW, some of these people think this was a jealous female FA, but it was MALE FA named Keith.
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There was no cleavage, no panties showing. The girl has nice looking legs, so what was wrong. I work in a grocery store in the bible belt and I see women dressed more provocative than that. The the attendant needs to be suspended and should write a public apology to the young lady. I can tell by the reading the blogs that you will lose a lot more customers than you gain. The people I saw write good things were your infrequent travelers, not business people. If i was to reprimand one of my customers for what they were wearing I'd get fired!!!!!!! You are in a customer service business, so make sure you teach your employees to respect the people they serve and not publicly condemn them. I hope the young lady sues you for everything and wins. You do not deserve to be in business!!
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You folks at Southwest must be out of your minds. Yes, her outfit was in poor taste, but unless you are prepared to kick every poor dreser off your planes, you better lighten up. I read the article by the NBC producer and, as a frequent flyer, I can assure you that unless you turned around in your seat and flew backwards and the young lady also happened to be sitting on the aisle, there's no way you would or could spend the flight looking up her skirt. As for the lady who left a comment on the NBC site asking if you would want your child to sit where she had been sitting.....Are you serious? I don't particularly want to sit where your child has been sitting. As far as I'm concerned, even on a good day airplane seats rank right up there with public restrooms when it comes to cleanliness. So Southwest, get down off your high horse. Incidents like this coming from the airline that once boasted that it had brought "hostesses in hotpants" to our skies, are pure hypocrisy.
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This incident gives you a new slogan for your airline: Southwest: The Airline of the American Taliban. You are neither arbiters of taste, nor morality. You are not a church. You are an airline. What this incident has done is to emphasize the rift in American society that is caused by those who would return to America's puritanical roots and impose their beliefs and behaviors on everyone else, and those who actually live and espouse the founding values of this great nation as expressed in the Constitution and the Bill of Rights. We send our young men and women to die overseas so that people there can (supposedly) have some choice in the way they live and express their beliefs. There is no place here for those who would impose their own versions of morality on the rest of us. Your flight attendant is no better than those we are fighting in the middle east. For shame.
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I will never attempt to purchase a ticket on your airline. I do not believe what she was wearing was inappropriate. I also do not see how you feel it is ok for you to humiliate or enforce your own moral code upon your paying customers. I feel she deserves her flight fee to be credited and a written public apoplogy should come from the top and from the attendant who approached her. If all you consentrate on is how your customers dress then I see in your future a failing fashion statement in the sky. Your days as a trend setter have died.
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The steward or stewardess, oh excuse me........waitstaff, that thought it was their place to make a fashion police " arrest " probably need to get a life!!! I can't remember the last time I flew any airline where the " help " was actually any help. When did the airline industry and the FAA decide it was time to give addled brain women and men the authority to make our lives a living hell everytime we travel? I believe in everthing the TSA has had to do to make air travel safe for everyone, but this reaches the point of absurdity!!!!
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Gang, If we keep it up, we can break the comment record set by the assigned seating post! Come on, ya'll! We need only just over a hundred more of these foaming-at-the-mouth, ill-informed posts sprinkled with liberal doses of "Taliban," "burqa," "Chrstianist," and "Nazi." Go, crazies, go!
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Terrible damage control, SW. Instead of using this blog as a way of apologizing and saying, "Yeah, we screwed up," you use it to try and defend your mistake by saying, "Hey! Look! Someone else agrees with us!" I've always thought that this blog was a perfect example of what a corporate blog should be. This post shows me that it's just about corporate spin after all.
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Hang in there Southwest. Families like mine are sick and tired of having to be a witness to young people with no sense of decency and wanting to show as much as they could get by with. We will always fly Southwest whenever possible. You company is wonderful, you have great employees who are willing to go above and beyone what is expected of them. Thank you.
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I am not educated enough about the law, corporate policy, ticket disclaimers, and the like, to comment on the legality of this episode. I will, however, say that I will never, ever, ever fly Southwest or patronize any company under the same corporate umbrella. This was a blunder of epic proportions. When you think it becomes your responsibility (or even right, I'm not sure what you think and won't opine) to regulate attire, that is the day that I choose to fly elsewhere. I have flown almost 200,000 miles on your airline in less than two years. This may seem disproportionate (again, I don't know), because of the number of cities you fly between, but it just so happens that my business travel fits with your existing routes. Now I will spend that money elsewhere. It might be wise for you to consider how many fans you have won with this decision. I belittle no one, and don't intend that here, but if the occasional mother of three or Christian that nearly advocated beheading balances out the loss in fairs you are suffering I would be very surprised. (You can do the math, but I think the loss of my business alone is easily more than 20 times all of the positive comments thus far.) And to those who have commented in support of this action, think hard about what you are saying. While I disagree, I won't argue about how you feel about someone you consider scantily (or even inappropriately, you choose your adjective) dressed. The question is, should an airline prevent you from flying because of your choice of clothing? Who makes these decisions? What if someone doesn't like the way you are dressed? It's easy to sit back in your chair and think, "that will never happen, because I don't dress THAT way." But you're missing the point. How do you know that someone else won't feel that way? What if a zealous fundamentalist were making decisions that day? For you pious commenters, consider this. There are religions with great numbers in their ranks that disapprove of seeing legs below the knee or arms below the elbow. That means you can't wear LONG shorts. There are religions in which women are not allowed to show anything but eyes and hands. What if that person were on the judgement button the day you fly? Don't you see what a slippery slope this is? You have to stop and think and realize that you may not like something... you may HATE something... but do you want judgements being made against you based enirely on whim, and even someone else's opinion of morality? I repeat, you may consider yourself to be the most moral person you know, but there is another in this world who disagrees. I would not have felt compelled to continue writing, beyond helping Mr. Lusk gauge the impact of this incident by reporting the loss of my business, if I wasn't so surprised and disappointed that anyone at all feels that Southwest did the correct thing. This is not based on dissenting opinion, as Mr. Lusk was correct to point out in the reply to Kim Wells above. I would have been completely fine with posts that vehemently scorned the passenger's choice of dress, but recognized that arbitrary decisions like this are incorrect. Southwest, please publish examples of what we are, and are not, allowed to wear on your airline. Maybe you will reach the morally outraged and cotton lobbyists and carve out a nice little niche for yourself. Perhaps we can then enjoy flights on other airlines with a reduced fear of sitting next to another passenger who feels it is correct to bar travel because they "don't like" something about a customer.
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one article on page A2 of my morning paper had Osama Bin Laden telling us to "embrace Islam". Lower on the page, your employee covering a passenger with a blanket. Do you guys really need some sensitivity training in freedom? Are you really foreign to the concept of celebrating our bodies, not repressing them? How about a new saying for all you "Keiths" at Southwest airlines: Control Yourself (and leave me alone).
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A can of worms has been opened by this FA and if SWA is truly looking out for shareholders they will reprimand this employee and move on. If they continue to support this FA's bad judgement, they are looking at a fiasco much larger than Jetblues passenger/hostage debacle last winter which cost JB 100's of millions of dollars. BAD WEATHER GOES AWAY BAD DRESSERS NEVER WILL! Ms. Barret fasten your seat belt, the management position at SWA will be facing some turbulence.
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What the hell happened? Did I wake up in another century or suddenly find myself living under a repressive regime like the Taliban? I cannot even wrap my brain around this weekÃ
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Thank you, Southwest, for taking a stand. I applaud the actions of the Southwest employee who handled the situation. As a mother, I am extremely grateful that your company took this issue seriously. I am also the wife of a pilot who would tell you that, besides the immodesty of the outfit, this young woman was not appropriately addressed for an emergency evac. People do not understand that an airline's standards of customer conduct are for safety. This was not a safety issue, but it is a reminder that airlines can and should draw the line many times. While you must provide customer satisfaction, customer safety and that of the crew is more important. Southwest will be my first choice the next time I fly.
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I encourage you to "google" for all of the boycott Southwest Airlines efforts that are starting to spin up. I believe the head of your company should very loudly appologize for this, and sooner rather than later. All the "women" applauding this airline for "morals" should be ashamed. Loss of freedom is a slippery slope and at the bottom it looks like a certain fudamentalist viewpoint that many young men and women from this country are fighting to protect us from. Whether you agree with that fight or not, the alternatives to freedom are horrible. I do not want a return to the America of the 1930s and believe me most you of you do not.
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It is BEYOND ridiculous to compare this incident to what the Taliban does. There were no public floggings, and it wasn't her ANKLE that was showing, it was her CROTCH. Let's show a little intellectual rigor here and note the vast distinctions. I say bravo, Southwest. I was your loyal customer before, but I really am now. This was a common sense decision, handled very well. I would expect that if a man boarded your plane with his genitals exposed that you would ask him to do the same thing. It's common decency, folks, not a matter of fashion or taste.
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Thank-you, Southwest. I wish more people and businesses would stand up like this. I am tired of being confronted with the boobs and underwear - or worse- of total strangers. If she walked past a seated child in that skirt, she gave that kid an eyeful right up her dress. A child standing next to her could see more than he or she needs to as well. That's indecent exposure, as well as just plain garden variety selfishness. If this girl was so 'embarrassed' to be asked to adjust her clothing, why did she appear on national television (where the same request had to be made?) in the same outfit to repeat the story. As for freedom- we actually do not have the freedom to wear what we want. She can't go nude, she can't cut open the parts of her shirt that cover her breasts, and a man who got on the plane wearing a skirt that short would be arrested for indecent exposure. We do, however, have the right to say what we want, and that includes the freedom to point out that some people who ought to know better like to dress like prostitutes.
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What next ? SW airlines is now the morality police? Sorry guys I won't fly you again back to Delta.
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I see women dressed like this everyday on the streets and every hour on prime time TV. I think Southwest had no business criticizing that woman and that the Taliban lady that made the fuss should be fired or reassigned to a place where she doesn't deal with the public.
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southwest .. "straighten up and fly right" apologize and make amends and quickly from a longtime southwest fan tracy packnett
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It seems Brian is trying to justify his airlines' actions with his comment today about how the producers thought Kyla's skirt was maybe a bit short. Unless your a passenger lying on the floor with your head under your seat, I don't think it's going to matter too much. Oh well, I guess I know that everytime I fly Southwest, I can always get some serious advice from their Fashion Police. Hey! Maybe Southwest can host a new spinoff on the TLC channel, "What Not To Wear - Southwest Edition"!
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Honestly who really decides who will become a flight attendent? Maybe they need to read the Company Mission Statement again. There is nothing in it about passengers dress code or code of conduct. However, there is a portion in it about customer satifaction with the airlines performance. Or maybe it's just that the fight attendant felt threatend by the passengers attire. Either way it's none of his business. Maybe some passengers get tired of gay men flight attendants or maybe that's pushing the issue a little too far. Never-the-less I will ensure never to book another flight at Sothwest Airlines and I will ensure that my employees flights will all be booked somewhere else also, reguardless of how much it cost. Actions not Words.