No, not me. I know that a child can cry anywhere and that's life. However, if Southwest is going to promote the online free products as part of the flight experience, it needs to work.
If there is no accountability, then any organization can promise any perk and simply not deliver.
I have paid the $8 before for the online wifi which was not stable and got that refunded. If you sell it, it must meet with the standards under the Uniformed Commercial Code where the product or service must perform as advertised.
