- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hi @sea1,
I'm sorry to hear that the WiFi wasn't working very well for you on your recent flight. Please reach out to us on Twitter at @Southwestair and a Representative will assist you with a refund.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hi,
I’m hoping you can connect me with someone to get a refund on the WiFi service I paid for. It was nearl impossible to use..
Thanks,
Bob
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hi,
I’m hoping you can connect me with someone to get a refund on the WiFi service I paid for. It was nearly impossible to use..
Thanks,
Bob
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Call customer service or try twitter - no one on the message board will be able to do anything with your account or prior purchases.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I purchased wifi on my flight from Spokane to Vegas and it didn't work the entire time how do I go about getting a refund ?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I had the saaaaae issue. I called customer service and he said you have to go online....so i had him walk me through it and he couldn’t help me via mobile device. Even going View Full Site on my iPhone, the programming diverted me back to the “ Mobile device” view. Help!!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@jasminey33 Sorry you had issues! As noted above, your best bet is to reach out to @southwestair via Twitter for help with a refund.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
You may also want to see if they are able to help you with a refund via the chat function within the Southwest app, I've had speedy and knowledgeable help the two times I've used for other topics.
Customer | Home airport DCA