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Error on SW App

New Arrival

I keep receiving Error 400620347 on the SW app. I realize I've changed the flight several times, but the error message makes it impossible to see the current flight. My concern is when I fly, I'm not going to be able to check in or access the boarding pass for the flight. I'm not trying to change the reservation, I just want to be able to access the existing reservation. What can I do to resolve the issue. I've reinstalled the app several times.  That didn't work. 

Thanks for your help!


Re: Error on SW App

Top Contributor

Is there a message with the error number? Example "this flight has been cancelled" or "unable to connect"


Have you tried to pull up the reservation on the full website? If not I would try that and see if you get the same error. 



Re: Error on SW App

Rising Star

Have you contacted SWA either by phone or social media?  I would start there for clarification. 

SWA Passenger, Community Champion

Re: Error on SW App

New Arrival

Thanks for your help! I was able to get the issue resolved. I had to call customer service, but they were able to resolve the issue.

Re: Error on SW App

Active Member

This seems to happen to me often enough, usually due to flight changes or other issues which are even more common these days. 


As stated, your safest fallback is a phone call.   But also trying the website vs the app sometimes clears up the issue. 


 Not so easy these days when we're all running around on our phones, but worth a try.