Southwest Airlines Community

@Anjiepukapanty wrote: Clarifying: I’m flying to Texas from Hawaii (5 hours behind) & my boarding is at 9am Hawai’i time. Does this mean I would check in at 9am the day before or 4am the day before to match Texas time that I’m traveling to? SOS!!   This gets confusing, so let's try this again.   You would check in as early as 24 hours before departure time of the city you are departing from  - regardless of what time it is in whatever place you do the check in.   So, in your case, yes 4 am in Texas - if that is where you do the check in.     ... View more

huh? ... View more

You've posted this three times, and have not received any replies. Maybe that is because SW does not have a dedicated veterans support division.   In any case, you are better off asking the airline directly. To do so, click on contact us  (below) and proceed. ... View more

Remember that ED boarding spots are allocated in the order of purchase. That means the spot you get if you buy EB today will likely be worse than if you had bought EB a month ago.   Waiting til 24 hours before flight time to buy one of the A1-A15 spots might be a better option at this point. Or you could just wait to check yourself in at t-24 hours, and if the position is bad, then do what I just said. ... View more

@FDGTexas wrote:   In a half hearted defense of SW -- the firm has hired thousands of new employees over the last 18 months, and they do get things wrong.   Just this week, I twice communicated with SW via e-,ail about an issue, and both times SW employees got the answer wrong. Then I did go to twitter about the issue and exchanged DM's with a different person for over 90 minutes before the employee got it right.   Not an excuse, but and explanation.   Only you can decide whether it's worth that kind of effort or easier to  just give up. ... View more

When you log in to your RR account, you'll find a list of flights taken.    Again, I am not familiar with this particular promotion. Most SW promotions you have to 1) Register for the promotion 2) Then book your flights 3) Then take your flights   I presume this promotion has the same rules as others I have seen. Did you do things in that order.   As I aid earlier, I suggest you try twitter. ... View more

I'd advise having a twitter chat with SW. Start by asking   SW  to engage you via DM so you are not divulging information for the whole world to see. ... View more

First of all, I am unfamiliar with the promotion. However, if the promotion said you need to fly 6 flights by a certain date, and you did, then you should qualify. It does not make any difference how you get to 6. Any combination of one way or RT that yield 6 flights would qualify for the match.   So yes, the rep was misinformed.   Was the RT flight the last of the flights you took? Was the return flight outside of the "date window" for the promotion? If so, then the way SW does things is that neither flight "shows up" until the RT is completed. That SHOULD NOT disqualify the first flight of the RT.   My advice is to contact SW via twitter. Request a direct message since you will be discussing stuff which should not be in public.   Have information with you for the  discussion:   1) Promotion details 2) Confirmation numbers, flight numbers, dates of travel for the flights     ... View more

You can fly to CUN non stop from HOU, BWI, FLL, DEN, AUS , STL (and maybe others ).   The trick is finding a valid connection to one of these cities that is nonstop or direct (meaning one stop without a plane change) that gets in early enough to make the connecting flight.   When flights are available, the best connection is in Denver starting with a 5 am departure out of PDX. Problem is that for most of September there is no 5 am departure, and the earliest PDX/DEN flight gets in too  late to make the DEN/CUN flight>   https://www.southwest.com/air/booking/select.html?adultPassengersCount=1&adultsCount=1&departureDate=2023-09-11&departureTimeOfDay=ALL_DAY&destinationAirportCode=DEN&fareType=USD&int=HOMEQBOMAIR&originationAirportCode=PDX&passengerType=ADULT&reset=true&returnAirportCode=CUN&returnDate=2023-09-11&returnTimeOfDay=ALL_DAY&tripType=multicity ... View more

what are Dr points?   check the flight using Your confirmation number ... View more

When you are Business Select or A-Lis t your personal check in time does not matter.   Southwest   preselects your boarding position for you and locks it in 36 hours before departure time.  It  is revealed when you check in. You will get the same position if you check in an hour before your flight as you would if you check in 24 hours before your flight. ... View more

I found flights to BWI   https://www.southwest.com/air/low-fare-calendar/select-dates.html?adultPassengersCount=1&cbid=6403032&clk=6403032&currencyCode=USD&departureDate=2023-08-01&destinationAirportCode=BWI&hasNearByAirport=undefined&lapInfantPassengersCount=0&originationAirportCode=PUJ&passengerType=ADULT&persistNotifications=true&promoCode=&returnAirportCode=&returnDate=2023-08-01&selectedFlight1=2023-08-04&selectedFlight2=2023-08-08&tripType=roundtrip   and Ft Lauderdale and Chicago Midway   It looks like Ft Lauderdale is the primary gateway for non stop flights with a limited number to the other two cities I mentioned. ... View more

Since this is a customer forum, you likely won't get anything changed here.   My suggestion is to send SW an e-mail. Click on Contact Us (below) to proceed. ... View more

https://community.southwest.com/t5/Southwest-Careers/Please-post-hiring-timelines/m-p/142017 ... View more

start by going to the SW careers website   https://careers.southwestair.com/ ... View more

I've always called to make a same day change. I seem to recall  reading somewhere that someone said that this cannot be done online.   Assuming other people are also making same day changes, it seems you have a better chance of making one earlier in the day as opposed to later in the day. ... View more

try contacting SW via twitter ... View more

why would you want to do that? ... View more

Nope.  The only thing you can buy with a SW gift card is airfare. ... View more

@ZevSupport wrote: If you're ever having struggles with SWA customer service, a helpful tip is DMing on Twitter. Usually faster too. It doesn't always work I have been exchanging DM's with a particularly bird brained employee after opening 2 e-mail cases with two equally birdbrained customer service agents.   No one seems to understand that 2 point to point flights are NOT a flight with a connection. ... View more

@parpitt1 wrote: Safe travels on Frontier, enjoy their baggage fees and be aware that their gate agents now recieve additional financial compensation thru paid commisions for every carry on baggage fee the gate agent collects. How will you deal with the 24 hour purchase restriction? Per Frontier's rules you can only "buy" your ticket one day in advance of your planned travel? So no roundtrip tickets.   Forgot about the 24 hour rule, and if the plane is near full, there may not be room for momma and 4 kids  - then what????????   Frontier ACTIVELY searches for carry ons that don;t fit the bag sizer - thus triggering the onerous carry on bag fee. Didn't know that AP employees earn a commission for every one of those they catch.   I do occasionally fly Frontier, and if you really know how to play the game it is OK. Don't know the rules of the   game and the fees will play gotcha with you. ... View more

@Beckynh10 wrote: We are seriously considering changing flight companies because of the options and discounts offered by Frontier. They offer an unlimited flight pass for summer (May-Sept) for $499 they also offer an annual unlimited pass for $999. Kids also fly free with a paying adult. We have a southwest credit card, we fly often because I live in California and my husband in Texas. We have 6 kids. 4 here with me and 2 with him in Texas. And somehow we aren’t even eligible for a companion pass?! We fly all the time but with a  customer service that could care less if we leave to another airline we probably won’t be flying southwest anymore. It’s extremely frustrating and disappointing  The rules about what it takes to qualify for Companion Pass are clearly stated. Meet the requirements and you'll get one. They aren't given away willy nilly just because someone thinks he/she deserves one.   Be careful of the  Frontier " deals". You'll still have to pay taxes - which are more than just the TSA  $5.60 fee. Don't be surprised if the "fare" is $10 and the taxes are $60 -- which you will have to pay. Then you have to pay for checked and carry on bags and maybe about $40-$50 for a decent seat. Of course you can always sit in the back of the bus for cheap. Something to drink on board?-- yup you'll pay if it ain't water. Snacks? Yup, pay up. Want to talk to a Frontier rep at the airport, pay up again for the privilege..   If you aren't; careful,  you'll find that even with a "free" ticket, you'll end up paying more than on a regular airline. ... View more

Don't know for sure, but I would imagine this is where things found on SW go:   https://www.unclaimedbaggage.com/ ... View more

Sorry to hear you ran in to trouble. Some TSA people are on power trips. You apparently ran in to one of them.    Sounds like you should complain directly to TSA   https://www.tsa.gov/contact-center/form/complaints ... View more

All found items are shipped to a central location in Alabama and are entered into the "found items" database. I do not know if this is SW or third party.   You should fill out a SW lost item report - including as much detail as possible to help others identify your item.   The process can take up to 30 days. ... View more