Southwest Airlines Community

@spacecoastbill wrote: >>>>.I have a letter from my Dr and as far as im concerned it's no one's business why i have a Therapy Dog as long as i have papers to prove she is       Yea, plenty of online ESA paper mills give the same letter for $50 or so.....   Exactly why ling overdue rules restricting these scam reasons to not pay the fee for an animal in the cabin are finally starting.   The only real service animal is a ACA/ACAA service dog. The federal government disagrees with you:   " The Air Carrier Access Act The Air Carrier Access Act was passed in 1990 and works alongside Department of Transportation rules prohibiting discrimination of disabled individuals traveling by air. According to the Air Carrier Act provisions, airlines are not allowed to refuse transportation, limit, or require advanced notice before offering service to individuals who are disabled. Airlines may require advanced notice for certain accommodations, such as medical equipment or electric wheelchairs, and may require notice for ESAs, depending on the individual airline guidelines. The Air Carrier Act requires that airlines accommodate ESA owners who have verified identification, which is your ESA letter and possibly additional forms based on the specific airline. Before you fly, make sure you are aware of the materials you need to board the plane with your Emotional Support Animal. For example, check out Delta’s here. ESA owners are not required to sit in any particular location unless the animal is large enough to obstruct an aisle that must remain unobstructed. The Air Carrier Act also restricts airlines from charging fees for accommodating disabled persons with an ESA." ... View more

The current wether forecast says the panhandle will be affected - not so much Tampa. If that changes, Southwest would change it's travel advisory. Panama City looks like it will take a direct hit. As to why New Orleans is listed, that is a good question.   https://weather.com/storms/hurricane/news/2018-10-07-florida-hurricane-emergency     ... View more

Morning.   Most airlines charge for wi-fi. I think the only one that does not is Jet Blue.   Why do they do it? t's a source of revenue -- just like charging for alcohol, and on airlines that serve food (as opposed to snacks) food. It adds to revenue and profit and likely keeps ticket prices a bit lower. Doctor's offices don't charge for wi-fi because people probably would not buy it. After all, you can access a cell signal and cell data in most doctor's offices, but not on a plane.   That beind said, Southwest doesn't hold customers hostage and make them buy wi-fi. It's totally voluntary. Contrast that with airlines that charge $200 or more to change a ticket - nothing voluntary about that at all. ... View more

Thanks for sharing insight about and a potential solution for a problem that some people apparenly have. ... View more

@D10ndr4 wrote: Hi Lindsey,   i appreciate you reaching out, but if you saw in my post, we did call the customer relations department, who told us to call the baggage claim department at the airport we flew into, who then told us to call customer relations... aka NO ONE was actually willing to admit that an issue had occurred and no one was willing to take responsibility for the disgusting and repulsive damage that was done.    I am well aware that this is a peer to peer forum... we want people, everyone in fact, to know what our experience was and that southwest gave us the complete run around and has not rectified the situation in the least.    It it is absolutely disturbing, disgusting and a major health risk what happened to us, and the public deserves to know.  I'm disappointed to hear that customer service was unresposive to you.   I'd suggest putting yor complaint in writing. Doing so will require a more thoughtful (and hopefully responsive) reply from the airline. In general, I've had better luck with written complints than with phone in complaints.. Details on how you could e-mail the airline are on the top left of the contact us webpage    https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Another option would be to write the CEO, Gary Kelly, a letter. He probably won't see it, but his admin assistant will. At the very least, the complaint will end up at the top of the customer service organization. At that level, your complaint will not simply be blown off.   Hope that helps. ... View more

Morning.   I am sorry to report that Southwest does not fly to Europe.   Your easiest way to do what you want is to fly American, United or Delta (or one of their European partners like Lufthansa, British Air, KLM (and others)), to the states and then connect via the same airline to Oakland. Flying one of those to the US and then switching to Southwest would be a bit more complicated and likely more costly.   You might want to try orbitz.com or travelocity.com to see what flights you might be able to take.   Thanks for your service. Hope it all works out for you. Travel safe. ... View more

Sorry to hear that you are unhappy with Southwest's EBCI pricing.   Remember you have the option of checking yourself in at T-24 hours, and you'll normally get a decent boarding position and you won't pay any fee..   Only you can decide whether or not other airlines' nickel and diming passengers with fees is less onerous to you than Southwest's one fee for EBCI, which unlike change fees or baggage fees at other airlines can be avoided by checking yourself in.  If you decide to go with another airline, I hope it works out for you. If you later decide to come back to Southwest, I'm sure the airline will be glad to see you return. ... View more

Morning.   You described an awful and disgusting situation. Sorry that it appened to you.   That being said  You do realize the culprit may not work for Southwest? TSA has access to your items, and most times   airport empoyees do too. Bags move thru the innards of airports using airport employees.  So any one of several groups of people could have done this. So, no one knows who abused your belongings.   Hope you have success in cleaning the clothing as well as the suitcase.             ... View more

Welcome fist time flyer.  I remember the day --- a long long tme ago.   The process is easy and pretty strightforward. You'll do fine.  Remeber you'll need your confirmation number. Remember that you can check in via you rcomputer even if you get your boarding pass later. That's what I would do just in case you end up running late to the airport.     You have several options to get your boarding pass: 1) If you put the southwest app on your cell phone,  you can check in via phone and then the boarding pass would go to right to your phone 2) You could go to a library (no earlier than 24 hours prior to flight time) and print one. 3) You can visit a self service kiosk at the airport to print one (I think all airports have them) 4) You can visit the ticket counter and they'll print one for you.   Then it's on to the security screening, and then on to the plane. Boarding starts about 30 mintes before the scheduled departure so don't be late.   Window seats are a fun place to watch the world go by. If you want one, I hope you are able to snag one.   Have a great flight and enjoy the experience! ... View more

Sorry to hear that your stuff was stolen.   You do realize the thief may not work for Southwest? TSA has access to your items, and most times airport empoyees do too. Bags move thru the innards of airports using airport employees. Further, there have been stories of TSA employees as well as airport employees stealing stuff. Admitedly I do seem to recall a story about a Southwest employee stealing stuff. Sometimes the thieves get caught   So, at this point no one really knows who took your stuff.   All airlines warn passengers not to put important (expensive?) stuff in checked luggage. Southwest via it's policy warned you too.   That being said, most homeowners policies cover theft while traveling. So you may have a claim.   Again, sorry to hear that your stuff was stolen.   edit add: There is probably another thing you should do (other than file an insurance claim):  Contact the airport police  at the departure airport to advise them of the theft as well as to file a police report. You'll need a police repot to file an insurance claim. It also alerts plice to a potential problem that they can watch for. ... View more

Hello.   Since this is a customer to customer forum which cannot act on suggestions such as yours, it would seem appropriate to have you send your suggestion directly to Southwest. Details on how to do this are on the top left of Southwest's contact us webpage   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

@mhogrefe wrote: I have not received any emails from Southwest in over a year - no confirmations, no Click 'n Saves, etc.  It looks like you are able to correct this off-line.  Please advise.  Thanks. Hi.   I have a suggetion. Let's make sure you have your account set up to receive the information you want.   1_ Log in to your Southwest account 2) Go down the left side of the page to my preferences -- click on personal 3) Within personal click on notify and verify that your e-mail address is listed -- edit as needed 4) Then click on notifications (also on left side of my preferences) 5) Be sure you are subscribed to the things you want subscriptions to   That should do it   When you make a flight reservation, the e-mail address listed in point 3 above should auto populate your reservation  screen to insure you get an e-mail copy of your reservation.   Please Come back and let us know if that fixes the problem. ... View more

Southwest allows seat saving because, unlike firms that allow reserved seats, Southwest does not assign seats and it is one way of giving family members a chance to sit next to one another.   My advice to you would be to join the crowd  one buys EBCI and saves a seat for the other.   Better yet, one of you (or maybe both) can easily get A-List status and avoid EBCI all together.   Here's how to do so:   https://www.southwest.com/html/rapidrewards/promotions/swa_status_match.html ... View more

@Wheelsup wrote: I have flown 25 segments last year and will complete 25 this year soon. Now you give A list for four segments. I feel ripped off. I bet a lot of A listers feel the sameway. It makes the perk less valuable in my eyes. And you don’t offer this perk to me. This does not promote loyalty to SWA. @   Companies, do this type of thing all the time. Earleir this year Best Western hotels offered to match my elite status at any other hotel chain. Did I sign up? Yup. Am I now more likely to stay at a Best Western property - probably. I won't automatically stay at the other chain where I am already platinum status.   Why do they do it? To get more business. If someone who is not platinum status with Best Western gets it for one year, is that person more likely to give Best Western more business? If someone who is not A List get's it for a year, is that person more likely to give Southwest more business? The businesses obviously believe that the answer to the question is "yes." It's all about revenue and profit, and companies do what they need to do to maximize both.   That being said, you still have FLy By, A list automatic check in, and the ability to stand by at no cost. So in reality, the promotion hasn't cost you a thing, but it may bring Southwest more revenue and profit.. ... View more

I don't have a specific answer for you -- just my personal opinion.   Since the max dimension of a carry on is 24x16x10, I suspect that something that is 48+ inches long might be stretching it a bit. You might get away with a 30 inch board.   If someone has anything more authoritative than my opinion, please speak up. ... View more

I was concerned that Southwest would not run this sale this year. Historically it has happened in August --- never before in October. ... View more

@jimm wrote: I had to reload the Southwest App on my Samsung S6 Android phone. It now tells me the app isn't compatible with the version available at Google Play. Is there another version or workaround. Sorry.  There's only one version available at the play store: 5.8.1.   If you read the other posts in this thread, you know you are not alone with your question.   I'm sorry to say that only workaround that I'm aware of is to buy a new device the uses a newer version of android.   Using Southwest's mbile site might be an alternative to the pp. ... View more

Morning.   My experience is that travel funds are avaialable almost immediately. I can recall times that I cancelled a flight, and then Immediately booked a flight using the travel funds from the flight I just cancelled. ... View more

Morning    Southwest says that the current app version (5.8.1)  equires android 6.0 or better. So if you have 6.0 or better, it should work. I'd suggest trying again. ... View more

Morning.   I've had the same thing happen to me. It really is not a case of bait and switch. Here's why:   There are a limited number of seats at a given price available on any flight. Once they're sold, they're gone. Thus the fare you are looking at may disappear IF SOMEONE ELSE BUYS IT FIRST.   My guess about what happened is that there was one seat available at the price you were seeing. Someone else was looking to buy a seat at that price the same time you were. They bought it before you hit the buy button. So they got the one remaining seat at that price.   Hope that helps you understand what likely happened. ... View more

Morning.   The TSA Pre line normally moves a lot faster than the other lines because it involves less activity from travelers: people do not need to take out liquids in plastic bags, computers, don't have to take off shoes, do not need to remove all items from pockets,   and in some cases do not even have to take off their light jackets.   People in the fly by lanes have to do those things, and it slows the process down. ... View more

Hi. Sorry you are having trouble.   When you sign up for click and save, you sign up for all of it . Theres not a way to only sign up for pat of it.   To verify your subscription 1) sign on to your Southwest account online' 2) Move down the left side of the page to "my preferences" 3) Click on "communication" 4( Within communiction you should be able to confirm your enrolment, or sign up if you have ot already done so.   edit add: I believe that click and save only gives access to airfare information ... View more