It looks like the carry bag is smaller than most carry on bags. So you should be able to carry it on board or gate check it. Double theck the bag dinmensions to verify that it's small enough to carry on board. You'll need to be sure to secure the open end of the bag to insure that nothing slips out in transit, and find a way to securely attach a name tag to the bag.
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07-05-2018
08:30 AM
07-05-2018
08:30 AM
I beleive that if you log off the phone app, and then log back on that the app will reflect the same point totals as the website does. By doing so, you essentailly reboot/refresh the phone app.
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I've used a High Sierra rolling duffle bag the last few years, and have been happy. No signs of early onset wear that I can detects and it's probably been on a hundred flights at this point. The potential downside is that it is a bit less wide than a standard roller suitcase. Also it's pretty cheap to buy. My view is that how the wheels are attached is important. I'd stay away from spinners as the wheels stick out from the sutcase, and reduce the allowable volume of the bag (carry on rules measure size of the bag. If the wheels stick out that counts in the measure). I strongly prefer suitcases where there are only two wheels that are incorporated into the body of the bag.
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07-04-2018
02:59 PM
07-04-2018
02:59 PM
I can confirm that points earned through the dining program do count towards companion pass eligibility, but strangely do not count towards A-list eligibility -- at least on my account.
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07-03-2018
03:41 PM
07-03-2018
03:41 PM
@bgubs14 wrote: I believe you can just call southwest customer service and they should be able to fix it. I don’t think you can do this online If you can't do that, remember that you can cancel any ticket within 24 hours of purchasing the ticket (be sure to ask for a refund as opposed to having the funds becomming travel funds for future use). Then you can buy the ticket again using the correct name. That assumes you didn't use travel funds to buy at least part of the fare on the new ticket.
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Regretably, what you ran in to was a policy that has been in place for as long as I can remember. Did you try to explain your situation to the gate agent? Many times they can be quite accomodating to passengers.
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@bellascap wrote: Hi, Recently in April I traded my dates for a flight and got money back as redeemable credit, now I cannot find that credit and do not know where or how to access it. If anyone could help me, that would be greatly appreciated. If you are saying that you changed your reservaton and took different flights, BUT YOU DID FLY, then your confirmation number for the flight you did take is the same one as the one you are searching for to get access to your travel funds. Toi find it, access your online acount; click on my account; click on my trips; click on past, and the trip you took (with confirmation number) will be there. If you cancelled the flight, then Southwest would have sent you an e-mail as soon as you cancelled. If you didn't delete it, search your e-mail for an e-maill that starts with the words "cancelled flight reservation" as the first words on the title line. The e-mail will have everything you need to use your travel funds. Likewise if you changed flights, Southwest would have sent you an e-mail enetitled "updated travel reservation".
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07-01-2018
02:35 PM
07-01-2018
02:35 PM
You probably should contact SW customer relations with your suggestion, as this forum is a customer to customer set up. Going directly to SW customer relations will likely be more productive as you would be dealing with SW employees..
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07-01-2018
02:25 PM
At this point we only know that SW will eventually fly to Honolulu , Kahului , Lihue and Kona in Hawaii from Oakland, Sacramento, San Diego and San Jose (probably not all 4 mainland cities to all 4 in Hawaii, but time will tell). SW's CEO Gary Kelly has said Southwest will start small, with just one route between the West Coast and one destination in Hawaii. All speculation has been that service would start late 2018 or early 2019. Put all of that together for you, and you'd have to be lucky to have SW fly to your destination by February, 2019
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07-01-2018
08:57 AM
07-01-2018
08:57 AM
Sorry to hear about your bad experience. SW likely didn't know about the overcooling issue before departure. Maybe it did. Either way SW likely would have had to make a decision. 1) If the plane had already departed, either return to ONT to fix the problem or divert to another airport to fix the problem. .or. 2) If SW knew of the problem before departure, either delay the departure to fix the problem or if it could not fix the problem, cancel the flight. Either way, you would have either faced delays or a cancellation. Would that option felt better to you? So the decision that SW made was to continue with the flight because there was no safety issue. I've flown a lot, and have run in to "cold" airplanes on virtually every airline that I've flown: American, Delta, United, Continental, et all. It just happens sometimes. As another person suggested, it makes sense to carry a long sleeved "something" you can slip on in case you run in to the issue. I Do. Another suggestion would be to make sure that the air vent above you is in the off position. Since your seat mates were also likely cold, suggesting they close their vents might be appropriate. Also making a suggestion that the flight attendant make a general anouncement to everyone on the plane that it would help the overcolling event if everyone closed their air vents. I have been on flights where that request was made. As to the "aggressive" gate agent, as another person asked, I'm also interested in what he/she did. Hopefully, you got the agents name. Also, as other have suggested, perhaps a call to customer relations is in order. Normally, SW employees are far more curteous than employees of other airlines. Maybe your gate agent was having a bad day. In any case, if the agent did something aggressive to you, that is something that should not have happened.
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06-29-2018
05:28 PM
06-29-2018
05:28 PM
If you have had continuous problems with hotels, I can understand why you might want to deal directly with hotel websites for your reservations. As far as cancellations not going thru and rates being switched, hold on to your confirmation e-mails. On hotel stays as you move forward, have your confirmation with you and insist that the hotel agree to charge you what the confirmation says it will charge you. Likewise on cancellations, always refer to the confirmation that you got when you cancelled. Repeated problems of this type SHOULD NOT be happening. Pehaps a talk with SW customer relations would be in order, and being able to talk about specific situations would be heplful.
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06-29-2018
04:42 PM
06-29-2018
04:42 PM
Wow, that is a tough one.. I fly a lot , maybe 2 million miles in my life, and never had anything like this happen. Presumably boarding was still going on, so I guess what I would have done, is put something in my seat (like a bag so someone would not take my seat), and go to the front of the plane to talk with a flight attendant in private. Maybe th FA could have found you another seat. Perhaps he FA could have talked to the other person in your absence and asked him to lower the arm rest. Perhaps the FA could have done a quick survey of the aircraft and found two continuous seats somewhere and asked the person to move - telliing him he might be more comfortable there (not likely in these days and tmes). Perhaps nothing could have been done. I'm sure that you did not have a good time. I know that I would not have.. In the future perhaps, you could make sure the arm rest is down as soon as you sit down, and tell anyone sitting next to you that you REALLY prefer to have the arm rest down. Use an excuse if need be: "I get claustrophobic if I feel wedged in." At this point, the other suggestion that you contact customer relations , is about the best you can do. I'm not sure what they can do, after the fact, to make you feel better.
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06-28-2018
11:01 AM
06-28-2018
11:01 AM
I agree with elijah. Something flaky is going on. If SW had simply cancelled your flights, SW would have tried to put you on different flights. It would not have put your funds in your tavel funds account. It sounds like something happened to your specific reservations. Please do reach out to SW's twitter team for an appropriate resolution. Good luck.
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@Rocher45 wrote: I wanted to use my travel funds and expected to see them when I went to pay for my flight, but they were no where to be found. Not in a drop down option in the pat window and no where in "my account". I checked! I found the information 3 days later. I was on hold with Custer service for half an hour only to be told they could not help me. They said I can cancel the flight I booked and then repurchase using the travel funds and i would get more travel funds . So essentially extend the travel funds expiration date, but I do not have anymore trips planned. I would like Southwest to show good customer service by allowing me to apply my travel fund or refund me for the amount of the travel fund because I did try to apply it at time of purchase, I just didnt know where to find it. It is not fair Southwest does not have the travel funds in "my account" nor are instructions provided on how to apply the travel funds. It is nice that Southwest allows free changes to be made to flights and issues travel funds, but by not making it user friendly in applying the travel funds, I feel many are often cheated out the the opportunity to apply them. Please make this right Southwest @LindseyD Sorry to hear that you are having difficulty. First of all, this forum is a customer to customer contact area.If you wold like to discuss the issue with someone from, you will want to contact SW customer service. That will not happen here. SW sends everyone that cancels a flight an e-mail that contains the amount of travel funds available for use, the confirmation number, and the expiration date of the funds. You can search you e-mail system for e-mails that start with "Cancelled flight reservation" You can also have travel funds available when you change flights and end up with a new flight that costs less than your original flight. SW also sends to an e-mail when you change flights. As above you can search your e-mail system for an e-mail that starts with "Updated flight reservation." You need to keep those e-mails so you can access your travel funds I have a seperate e-mail folder that I keep them in called "Travel funds available." People that travel a lot know this. People that travel less frequently might not. Perhaps SW could put this line at the top of these e-mail "Keep this e-mail for future use."
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06-27-2018
05:04 PM
06-27-2018
05:04 PM
@SWAwillTravel wrote: I agree, the method to determine if you have any unused SWA miles is terrible. I can see an accountant in a SWA back office, clapping his or her hands every time a customer's miles get errassed because a customer did not know how to access unsued miles. This seems intentional. Other airlines know how to track unused miles, SWA could easily do so aswell. The is a perfect example of the tricks that airlines pull to make it more diffecult for customers to get the full benefit of what they paid for the tickets. SWA, you can do better. If you are not talking about miles, but instead mean rapid reward points, it couldn't be easier to determine how many points you have. 1 Log in to the Southwest website 2) The following page (Very top line right of center) shows you name and the number of points in your account EVERY TIME you log on to the SW website, your first page shows how many points you have. If you want to check how many points you've recently earned/used, click on recent activity (left side of page in light blue shading) and you'll have access to every activity that earned or used mies -- this year or last year) It's very transparent. All you have to do is look.
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06-27-2018
10:00 AM
06-27-2018
10:00 AM
Good morning. This forum is not run by SW employees. If you'd like to have someone at SW contact you to resolve your issue(s), you'll need to call the airline. To use travel funds from your cancelled flight you will need to know your confirmation number, AND travel within one year of the date you bought the original ticket, AN D book the flight with the same name as was on the original ticket. That's all there is to it. To do so online, just select your flight, and when you get to the payment method, select travel funds, and input your confirmation number and the name of the person on the original ticket. Note travel funds are only useable by the person whose name was on the original ticket.
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Sorry to hear about your bad experience. I've rented from Payless multiple times and not experienced any problems. Every rent car firm will try to upsell you and/or try to get you to buy extended coverage. They all do, not just Payless.. That being said, Southwest does not endorse any rent car firm. You can rent from 12 different companies on the Southwest website, I think that's about every major rent car firm in America. Southwest does not endorse any of them. Southwest lists all 12 firms and hotel options, too, so that travellers can do one stop price comparisons and shopping, as opposed to going to multiple websites. It's a customer convenience. Firms like Payless buy Rapid Rewards points from Southwest. They offer points to customers in the hope that customers will choose them , as opposed to a firm that does not award points, when renting cars. That isn't an endorsement. I'd recommend two things: 1) Send Payless a complaint 2) Review Payless on Yelp and other ratingplatforms so others cn read about your bad experience, and maybe use your feedback in deciding who they should rent their cars from.
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Southwest is a VERY ethical airline that does try to do the right thing for it's passengers. You are just the most recent example. Glad it worked out for you, and thanks for sharing your experience.
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Saving seats does not have to lead to confrontation. Throw your bag or jacket on the seat you want to save. If someone asks if the seats are taken, you can say yes. If pressed further, you can say the person using the seat is somewhere up front - which would be true. I left my own computer and headphones on my aisle seat w hen I left the seat to visit the restroom last week when boarding for my full flight was stil going on. People got the messge that the seat was taken.
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06-25-2018
05:05 PM
06-25-2018
05:05 PM
Your card earns 2 points per $1 spent on Southwest purchases and Rapid Rewards® Hotel and Car Rental Partner purchases. 1 point per $1 spent on all other purchases. The only way to verify that you are getting the right number of points is to determine how many purchases go into those wo cateories, then based on that determine how many points you should earn, and compare with how many you acutally earn
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06-24-2018
05:22 PM
06-24-2018
05:22 PM
I've been receiving drink coupons for a very, very long time and never had anything like this happen. I suspect that it is a simple screw up I'd suggest that you call cutome service to get the situation resolved.
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06-22-2018
02:46 PM
06-22-2018
02:46 PM
I'll propose a solution that I'm sure will be contoversial: Save the seats. Take an aisle seat and throw your briefcase in the window seat (or middle seat). when people ask, you can tell them the seat is taken. If you need to, have the person you board with sit in the aisle seat across from you and have that person do the same thing with a bag. Southwest policy does not prohibit saving seats, but a lot of people don't like it when people do it. You'll find discusion on the topic on this site. In the interest of full disclosure: I do save seats - normally one and never more than two..
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06-22-2018
10:04 AM
06-22-2018
10:04 AM
There is a potential solution. Do a print screen just after completing a booking. SW's confirmation will be on your screen and it contains everything you need.
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06-22-2018
08:09 AM
06-22-2018
08:09 AM
As I said earlier, I'd advise that you contact customer relations. If they are no help, I'd advise writing to Gary Kelley. He probably won't see your letter, but his administrative assistant will, and that person will refer the inquiry to someone higher up in the company than customer service. At the very least, your inquiry will receive a meaningful reply instead of the standard rote reply. I've done this several times with other companies, and have always been satisfied with the result. If you don't ask, you don't get.
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06-22-2018
07:31 AM
06-22-2018
07:31 AM
I have the most current version of Southwest's app on my phone and I can save the pass to my photo album by hitting the "camera icon" which is just above and to the right of the google pay icon
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Southwest normally opens it's schedule about 7 months ahead of time. So June likey will open in November As a point of reference SW's May (31 I think) update opened up the last three weeks of December thru January 6
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06-21-2018
06:50 PM
06-21-2018
06:50 PM
Sorry to hear about your experience. Here's what I'd do: 1) Write (call?) Southwest and firmly remind the company that you are the vicitim of theft. 2) Demand that Southwest refund the miles to your account (if the thief hasn't yet travelled, SW cn cancel the ticket) 3) Demand that Southwest reveal the identity of the thief. Tell them you plan to file a olice report. 4) File a police report and have the police go after hm/her. You said he needed your credit card number and your RR number plus a few other things to get into your account. Did he charge the TS A fee to your credit card. If so protest the erroreous charge, and have your bank cancel the old card. Doing that atleast insures that the thief won't be able to do it again. As a point of reference, someone withdrew several hundred dollars in Discover Card rewards from my card 7-8 years ago. When I noticed it, I called Discover, and the company reinstated the funds.
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Prices on Wanna Get Away seats go up and down all the time, and I have seen those fares show up for dates/flights where they were not in the past - if for no other reason than people canceling flights.
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06-20-2018
06:11 PM
06-20-2018
06:11 PM
You might want to try to get your username/ account number from this southwest page https://www.southwest.com/account/recovery#needUsername Edit add: note that if you use the function that every word needs to EXACTLY match what is currently in the system. So if you set upthe account as belonging to Robert A. Smith, then that's what you'll need to type in. If you type in Robert or Bob, the system will say that it can't find you.
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06-20-2018
05:27 PM
06-20-2018
05:27 PM
@timdik wrote: They will not solve it because they don't want international people to book SW flights. I have this problem year after year. They always say they have informed the relevant department, but I tell you that it's a policy to keep it this way. Very bad, bad service. Sorry that you are having poblems, but why would Southwest not want interntional travelers to book SW flights? Pounds and euros and crowns and peros are real money, and add to Southwest's revenues jsut like dollars do.
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