Southwest Airlines Community

You can obtain your boarding pass  (You don't have to print it. You get get it on your phone) any time after the 24 hour in advance mark and before you get to TSA.  ... View more

Hi.   I'd suggest that you read the responses to the post "fearful flier" within the same part of these forums that you placed this post.   I suspect that about every thing about coping with the flying eperience is mentioned there.   As for classes, I'll have to let someone else comment.   Relax if you can. You'll have a great time.     ... View more

Hi again, Rae.   I fully understand why you want to fly other airlines that have fares significantly cheaper than those offered by Southwest. In similiar situations, I do the same.   Since you apparently like fliying with Southwest, you might just want to occasionally check  SW fares in the future to see if the situation changes.   Have a good week. ... View more

@carajblack wrote: I double checked my preference settings and they were set correctly.  I just booked a flight and did NOT receive an email with my itinerary even though my comast.net email address was listed.  I feel like it's blocked by SouthWest like other customers have experienced.     Sorry to hear that my initial attempt to assist was a failure.  In my work life, I used to help users of one of my systems that were having trouble . The first step was to check for the obvious. The only other obvious potential problem would be the correct spelling of your e-mail addess. I've made that mistake more than once in my life.   When you say you just booked a flight and your e-mail was listed, are you referring to the "send receipt to" line on the booking page? If this isn't resolved by the next time you book a flight, remember there is the optionto send the e-mail to a different address  . Hopefully you have an address you can use. It's  on the line just below the "send receipt to" line."   I'd suggest you send SW an e-mail or tweet providing a description of your problem as well of stps your taken to try to rectify it. You'll be sing an internal to SW e-mail system. You won't get an e-mail address to use.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Regretably, every airline loses or temporarily misplaces bags - even Southwest.    If you are still are still in Las Vegas and still don't have your missing bag, you should be able to get  a small amount of cash that will allow you to buy some the the necessities that are missing.   You you haven't already looked at it, You will find that Southwest has an "everything about baggage" section on it's web page:   https://www.southwest.com/html/customer-service/faqs.html?topic=baggage   Hope you get your bags soon.     ... View more

Hi again.   The fact that booking.com hasn't contacted you is pretty disappointing. I'd advise e-mailing them, AND slamming them on twitter, facebook, YELP, and any other on-line rating platform you can think of. Bad public press does wonders in encouraging companies to be responsive.   I fully understand why you never want anything to do with the company again, but it appears this was your first bad experience with it.  Only you can say whether or not this experience was so aggregious that it deserves "one strike and you are out." Booking.com finally did rectify the problem, admitedly at great discomfort to you.   10,000 points spent on a wanna get away fare is roughly worth $150. Only you can say whether or not your experience  was so distasteful that you are willing to forgo that type of opportunity in the future. ... View more

Good morning.   Sorry that my suggestions didn't help. When you say your email address was listed, are you saying it was listed on the booking page as "send my receipt to:?". If so,  I have no idea what'sgoing on.   The booking page allows you to type in an "other 'e-mail address" on the line just below the "send my receipt to" line. In case this isn't resolved by the next time you book a reservation, you might want to try typing in an alternate e-mail address (if you have one)  and see if that one receives the e-mail.   Please don't be insulted by my final attempt at help: please be sure that your e-mail address has been typed in accurately. - no typo . More than once in my past I had a typo in my address( you'll probably find some in this response. I'm a good at spelling, but bad at typing), , and absolutely could not believe that I didn't notice it.   These forums are normally used for customerto customer discussion, so altough SW  monitors them, the forums are not used for problem resolution beyond which another customer (me in this case) can be of assistance. I'd advise that you either send a tweet or e-mail to Southwest detailing your problem as well as the steps you've personally taken to try to resolve it. The SW contact us web page (top left hand side)  explains how to do this.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   I'm not a SW employee, but instead am an experienced traveler with lots of SW flights in my past..   Hopefully, Southwest customer service will be able to resolve your problem.   Good luck.     ... View more

As others have said, the strict intepretation of the policy does not let you do what you want to do.   However, there is nothing to prevent you from asking to be placed on the later flight after you get to the airport.. I'm not talking standby. I'm talking boarding pass in hand. If there are enough seats available on the later flight, the airline might just accomodate you.   You are A list. If you don't ask, you have no chance of getting. You might, or might not get it.   One thing I do is see if at least 8 seats are avaiable on a flight that I'd like to go out standby. So on departure day I do that by starting the booking process as if I am buying 8 seats. The system will confirm that there are at least 8 seats available (or 6 seats or 5, etc)... . Obviously I do not complete the booking process.   Good luck ... View more

@bgubs14 wrote: Does the A-List Standby Policy apply to flights after the on you are scheduled for? I have a flight at 3:45 that gets in at 11pm to my destination and there's another flight at 5pm that gets there at 8     Thanks! As others have said, the strict intepretation of the policy does not let you do what you want to do.   However, there is nothing to prevent you from asking to be placed on the later flight after you get to the airport.. I'm not talking standby. I'm talking boarding pass in hand. If there are enough seats available on the later flight, the airline might just accomodate you.   You are A list. If you don't ask, you have no chance of getting. You might, or might not get it.   One thing I do is see if at least 8 seats are avaiable on a flight that I'd like to go out standby. So on departure day I do that by starting the booking process as if I am buying 8 seats. The system will confirm that there are at least 8 seats available (or 6 seats or 5, etc)... . Obviously I do not complete the booking process.   Good luck ... View more

@bgubs14 wrote: Does the A-List Standby Policy apply to flights after the on you are scheduled for? I have a flight at 3:45 that gets in at 11pm to my destination and there's another flight at 5pm that gets there at 8     Thanks! As others have said, the strict intepretation of the policy does not let you do what you want to do.   However, there is nothing to prevent you from asking to be placed on the later flight after you get to the airport.. I'm not talking standby. I'm talking boarding pass in hand. If there are enough seats available on the later flight, the airline might just accomodate you.   You are A list. If you don't ask, you have no chance of getting. You might, or might not get it.   One thing I do is see if at least 8 seats are avaiable on a flight that I'd like to go out standby. So on departure day I do that by starting the booking process as if I am buying 8 seats. The system will confirm that there are at least 8 seats available (or 6 seats or 5, etc)... . Obviously I do not complete the booking process.   Good luck ... View more

@Beachflier1 wrote: Hoping to grab an aisle seat on or near the wing for the most stable ride.     Well that tells me that although you are a fearful flier, you do know about flying and where to get the smoothest ride.   Have a great time! ... View more

Hi.   I suspect you are using an old version of the ap. The current one does not ask you to do that.    So the first thing I'd suggest is to see if you can download the current version from the google play store..   The current vesion allows you to save the boarding pass to google pay. It also allows you to save the pass to your photo album. There's a camera icon just above and to the right of the google pay option. Clicking on the camera icon saves the pass to your album   Hope that helps. ... View more

Hi.     I can unerstand your frustration..   As  understand it, booking.com actually  books hotel reservations maed on the SW webssite. So southwest just provides a platform for booking.com to use. It sounds like they failed to notify the hotel of your reservtaion.   If your post was intended to notify SW of the problem, you need to be advised that these formus are peer to peer *traveler to traveler" in nature.  Your best bet would be to contact SW as mentioned below:   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Southwest needs to know if for no other reason than it appears booking.com is giving Southwest a bad name..   DId you get the 10,000 RR points? ... View more

Sorry to hear that you were frustrated.   The way Southwest boards passengers is not like any other airline in the US. IT does not reserve seats for passengers. Instead, upon boarding, passengers can choose any available seat (sit anywhere). This is a process Southwest has used for the entire almost 50 years it has been in existence and continues to use as it allows the airline to be slightly more efficient than it's competitors.   Passengers get boarding positions based on when they check in for their flghts. So the people that check in first get A boarding spots, followed by people that check in later getting B spots, followed by people that check in last getting C spots. Passengers can check in starting EXACTLY 24 hours before the scheduled departure time for their flights, and people DO start checking in EXATCLY (to the minute) start checking in 24 hours before flight time.   Boarding happens by boarding position. So A1-A30, board first followed by A31-A60, followed by B1-B30, etc, etc,. As mentioned earlier, once on board, you can pick any seat that does not have a body in it.   I suspect based on your comment "when I politely asked about my seats the guy in my seat said" that you thought that your boarding posiition was a seat reservtion. As explained above, that is not so.   Southwest web site does a pretty good job of explaining the process. I'd advise taking a look at it before your next flight (type" boarding the plane" in the select topic box):    https://www.southwest.com/html/customer-service/faqs.html   Also, for future flights remember to try to check in as close to EXACTLY 24 hours before departure time for your flight as you can. You can have the airline do it for you by purchasing Early Bird Check in.  You can get information about that by going to the web page mentions above and typing "early bird check in" in the select topic box.   Either of those options should result in your getting better boarding positions than the ones you got for your last flight.   Hope that helps. ... View more

  @Salay38 wrote: What is the purpose of zoning by numbers and letters if at the end you can sit where ever you want?   On my fight this past weekend to New Orleans from Orlando, we ever told to board by zone letter then stand next to our zoning number. We were a group of 4, in zone “C”, when we finally boarded, the plane was at full capacity, and our seats were taken!  All 4, when I politely asked about my seats the guy in my seat said, “ the flight attendant said we can sit where ever we want”    we we ended up sitting in the last few seats available and YES THE MIDDLE SEATS, that were left scattered around!      Someone in Southwest had no clue what they were doing when they came up with this “**bleep**ty” idea. Sorry to hear that you were frustrated.   The way Southwest boards passengers is not like any other airline in the US. IT does not reserve seats for passengers. Instead, upon boarding, passengers can choose any available seat (sit anywhere). This is a process Southwest has used for the entire almost 50 years it has been in existence and continues to use as it allows the airline to be slightly more efficient than it's competitors.   Passengers get boarding positions based on when they check in for their flghts. So the people that check in first get A boarding spots, followed by people that check in later getting B spots, followed by people that check in last getting C spots. Passengers can check in starting EXACTLY 24 hours before the scheduled departure time for their flights, and people DO start checking in EXATCLY (to the minute) start checking in 24 hours before flight time.   Boarding happens by boarding position. So A1-A30, board first followed by A31-A60, followed by B1-B30, etc, etc,. As mentioned earlier, once on board, you can pick any seat that does not have a body in it.   I suspect based on your comment "when I politely asked about my seats the guy in my seat said" that you thought that your boarding posiition was a seat reservtion. As explained above, that is not so.   Southwest web site does a pretty good job of explaining the process. I'd advise taking a look at it before your next flight (type" boarding the plane" in the select topic box):    https://www.southwest.com/html/customer-service/faqs.html   Also, for future flights remember to try to check in as close to EXACTLY 24 hours before departure time for your flight as you can. You can have the airline do it for you by purchasing Early Bird Check in.  You can get information about that by going to the web page mentions above and typing "early bird check in" in the select topic box.   Either of those options should result in your getting better boarding positions than the ones you got for your last flight.   Hope that helps.         ... View more

@a_bacon wrote: I had an awful experience myself on May 31st and I'm still trying to rectify it with Southwest. I don't have time to keep explaining the situation over the phone to someone and not getting a result. I asked for an email address for customer relations but I keep getting sent to the contact us section on their website that has no email address. Only phone numbers. Hi sorry to hear you are having trouble.  Here's a link to the contact us page.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   If you go down the left side of the page, you'll see three ways to contact SW 1) Call us with a phone number (The blue hot link gives more phone numbers) @2) Tweet us. The blue hot link, @Southwestair, lets you start a twitter conversation 3)e_mail us. The blue "send us an e-mail" hot link opens a window that lets you send SW an e-mail   Usng the information above should allow you to contact SW via any of the three ways.   Hope that helps. ... View more

@bec102896 wrote:   @   be sure if you didn't buy Early Bird check in that you check in at the 24 hour mark so you can get a good boarding position this should eliminate you getting a middle seat and help with ahh I will be more comfortable in the window or the aisle and you will have a better chance of the seat you want compared to if you wait until you arrive at the airport to check in.     Hi again.   I'll echo what blake said as it was a part of his long response because it is important.   Southwest boards it's passengers by boarding position.  Southwest does not reserve seats. Southwest assigns boarding position dependent on when you get checked in. You can check in starting exactly 24 hours before your scheduled departure time.  People that check in first get the best boarding positions and board first and get the best choice of seats.   Southwests automatically checks in it's  A-List passsengers (it;s most frequent fliers) first.  Those people get the best boarding positions. People that buy early bird check in get checked in (next) automatically 36 hours before flight time. They get the next best boarding positions.   Every one else can check in starting exctly 24 hours before the scheduled departure time. And people DO start checking in EXACTLY (to the minute) at 24 hours before scheduled departure. Normally people that check in within a few minutes of 24 hours before departure get good enough boarding positions that they get a choice of aisle, window, or middle seats  (not always, but normally). People that delay check in in normally get the worst boarding positions, and, upon boarding,  find only middle seats available.   The moral of the story is that I think both blake and I recommend that you do one of two things: either buy early bird check in or try to check in as close as possible to exactly to 24 hours before your scheduled departure time . Either normally allow you a pretty good choice of seats when you board. ... View more

Hello.   I'm anthing but an anxious flier, but I can assure you that Southwest is full of  compassionate caring people. It really is. They'll be supportive. Also, remember that Southwest has one of the best safety records in the industry,   You might want to let the gate agent know of your anxiety. Perhaps he/she can offer some suggetions. E ngaging the flight attendant you meet as you enter the plane in conversation would be a good idea. You could ask if it would be possible to meet the pilot. Southwest employees frequently make time for passengers.   As for crowded conditions on board, you might be surprised. The amount of seat room is not a whole lot different than it was for my first Southwest flight 40 years ago.   Hope it all goes well. Have a good flight and enjoy yourself! ... View more

@jntway wrote: Jacksonville was my final destination, I live there.  I did not have a ticket to continue on to Baltimore.  My ticket was MDW to Jax, not MDW to Baltimore.   Hello.   I suspect that something got messed up in the automated (I presume it's automated) notifiction system. I've had flights cancelled when the second leg (that I really was on) of my flight was cancelled, but never when a second leg (of a flight I WAS NOT ON) was cancelled.   It sounds like you were pretty badbly inconcenienced with a  2 hour dirve drive to and a 2 hour drive from Midway - all for naught.  Then you'll have another trip to Midway for your rescheduled flight. That doesn't sound like a whole lot of fun.   I d on't know whether the company would offer any compensation for your trouble.  It might be worth asking the quetion. Also they might be able to explain what happened.     You can contact SW by phone, twiter or e-mail. Here's how:    Hope you have success.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   ... View more

@bec102896 wrote: Are you wondering if you can see what date is the cheapest from A-B? If so there is the low fare calendar where you can view cheapest dates    if you wondering if you can see cheapest cities to fly to from your home airport you can click on the sale and it should load a page with all cities and starting costs like AUS to HOU starting at $94 or AUS to MCO starting at $103    you can also sign up for the click and save emails and by selecting your home airport it will send you emails with fly from X starting at $49 or whatever the cost may be    If you have any other questions please let me know or if you mean something different    hope this helps Blake    "Are you wondering if you can see what date is the cheapest from A-B? If so there is the low fare calendar where you can view cheapest dates " THAT is the best way to find the lowest fares, IMO   The problem with using the published fare sale information is that the lowest fares sometimes are below the fares shown as fare sales. For example, I regularly fly from Dallas to Chicago, and from Dallas to Denver, and I can almost always find fares lower then the stated "sale" fares between those airports. The only way that is revealed is via the low fare calendar.   Signing up to receive fare sale e-mails is a good thing to do, but you need to dig a bit deeper. ... View more

@DancingDavidE wrote: @TheMiddleSeat wrote: ...he main concern with doing this is if you have 2 separate reservations and the first gets delayed causing you to miss the 2nd flight you would be considered a no-show.  If it’s one reservation for the entire journey then Southwest would accommodate you for the 2nd leg.   --TheMiddleSeat That sounds a little doomsday - you most likely would still be re-accomodated if possible and depending on other delays that may be affecting the system, athough the terms on the ticket may not require Southwest to do so in that case.         @DancingDavidE wrote: @TheMiddleSeat wrote: ...he main concern with doing this is if you have 2 separate reservations and the first gets delayed causing you to miss the 2nd flight you would be considered a no-show.  If it’s one reservation for the entire journey then Southwest would accommodate you for the 2nd leg.   --TheMiddleSeat That sounds a little doomsday - you most likely would still be re-accomodated if possible and depending on other delays that may be affecting the system, athough the terms on the ticket may not require Southwest to do so in that case.         In the old Wright amendment days when you couldn't fly outside of the Wright area -- even by connection, I used to buy two one ways (ie DAL/MCI , MCI/DEN)  all the time. The few times my flight from DAL was delayed enough to cause me to miss the second flight, Southwest put me on a later flight.   The rule basically was that the phantom "connection" (time on ground between flights) would have had to be a legal one. ... View more

Hi.   I have a suggetion. Let's make sure you have your account set up to receive the information you want.   1_ Log in to your Southwest account 2) Go down the left side of the page to my preferences -- click on personal 3) Within personal click on notify and verify that your e-mail address is listed -- edit as needed 4) Then click on notifications (also on left side of my preferences) 5) Be sure you are subscribed to the things you want subscriptions to   That should do it   When you make a flight reservation, the e-mail address listed in point 3 above should auto populate your reservation  screen to insure you get an e-mail copy of your reservation.   Please Come back and let us know if that fixes the problem. ... View more

 Hi    Hope you are having a good weekend.   Actually you've asked a 2 part question.   1) "For example, I book a round trip from Boston to LA and stop at BWI. My companion lives in Baltimore so can he just fly from Baltimore to LAX with me as companion"  I don't think so. Your companpn should fly the same itinerary as you.   2)"On the return, can he just walk out at BWI? and (I) continue to Boston?" Yes because his start of travel is as it is for you.  As a courtesy though the companion should, as he is exiting the aircraft at BWI, tellthe crew that he is getting off early. Southwest verifies continuing passengers and if the count is off because he is missing, it will cause confusion.   Hint: you may want to buy  two 1 way tickets since what you want to do can't be accomplished with your round trip, but at least the return allows you to do what you want to do.   Good luck. ... View more

  Hi.   To get an answer to your question, you should get it from the horses mouth -- from Southwest. You can inquire by phone, twitter or e-mail. The following eplains how to do this:   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   This forum is normally  a  customer to customer site, athough someone else who has traaveled with a service animal may see your post and respond.   Travel safe. ... View more

Thanks for being an honest traveler. Many people arehonest.   Hopefully some lucky traveler will breath a sigh of releif when he/she finds out that laptop has been found ... View more