Southwest Airlines Community

Rest in peace. ... View more

As another passenger I'm going to *guess* that yesterday's thunderstorms in the Northeast may have been a contributing factor impacting your flight to Austin today. I live in DC and the thunderstorms were strong and widespread. Planes may still be out of position so even if your flight doesn't originate in the area it could still be a factor. Here is the text from the Southwest alert issued yesterday: "Northeast Inclement Weather Based on the forecasted weather conditions for the cities listed below, our scheduled service on Wednesday, August 7, may be disrupted (flights may be delayed, diverted, and/or cancelled): Baltimore (BWI) Boston (BOS) New York-Islip (ISP) New York-LaGuardia (LGA) Newark (EWR) Philadelphia (PHL) Washington-Reagan National (DCA) Washington-Dulles (IAD) Customers who are holding reservations on Wednesday, August 7, and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge." ... View more

@hannahsharpe1 also add the serial number to the report if you have it available.  There are several discussion forums where the person reported happy news soon after adding the information to the online report. ... View more

As another Southwest customer I would put it in writing -- the "Contact Us" link found at the bottom of the forum pages has an option to send an email message using an online form and an option to send snail mail:   Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235   I had a similar issue with a totally different service provider and I asked the front line rep to immediately escalate until I was talking with someone from the provider's security team.  I don't know what options are available for you with Southwest. ... View more

My sense is that Southwest is trying to work this as fast as they can -- see this post from the Southwest team: https://www.southwestaircommunity.com/t5/In-the-Air/WiFi-Tips/m-p/93132/highlight/true#M1597   I know it doesn't help you but on my three flights within the past month the wifi worked for me.  We did have a temporary issue with the movie streaming portion of the service on one flight but that was resolved after a system reset.  My next flight is early Friday morning so I'll have another personal data point available soon. ... View more

Your Companion Pass is in place through the end of the qualified year(s), you should be able to see your "earned through" date on your Rapid Rewards account. ... View more

@vikkiecarter here is the current wording listed on the Destination 225 FAQs page:   "Can I use the GI Bill to pay for Destination 225°? We’re excited that Destination 225° provides avenues for veterans who want to pursue a career as a Southwest Airlines Pilot. Because the pathways vary, we are still determining where the GI Bill might apply." ... View more

I don't think so but you can always give Chase a call to inquire. ... View more

Update: one of the flight attendants came back to say "the light was out", he did some coordination and now movies are working again. For future reference if this happens on your flight ask the flight attendant to check the indicator light visible at the front of the passenger cabin. If the light is out then the flight attendant needs to coordinate with the pilots to reset the movie system. Once the reset is complete you should be back in business. ... View more

I am having a similar issue as the original poster: movies and TV shows were working great for the first 30 minutes or so of the flight but now they produce an error message. Everything else works, to include live TV and my ability to communicate outside of the aircraft (I am posting now from the air). We asked two different flight attendants and they've shrugged and said to keep trying. I will post an update with a solution if they come back with anything. ... View more

You may want to check this thread: https://www.southwestaircommunity.com/t5/Southwest-Careers/Introducing-Destination-225/td-p/94126 It's not an exact answer to your question but there is a bigger discussion there with Southwest moderator participation. I also recommend pilot specific discussion forums and using your network like those on LinkedIn. Good luck! ... View more

I also recommend putting your request in writing. For reference this is the link to the page to submit a suggestion or complaint: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244 ... View more

Hmmm, you may want to post on a third party forum geared toward pilots or flight attendants like this one: https://www.airlinepilotforums.com/ I don't know of any threads where I've seen an active flight crew member posting in these forums, rather it is primarily Southwest customers. ... View more

Have you signed up for job alerts? This thread has some great information: https://www.southwestaircommunity.com/t5/Southwest-Careers/Introducing-a-new-Southwest-careers-website-experience/m-p/74434/highlight/true#M3863 ... View more

Good find, thanks for posting the regulation! ... View more

"Submission Received" is a common status I've seen mentioned here, the FA reference is just the most extreme case I've seen here. As you mentioned, you are not alone as others ask similar questions for all positions. ... View more

I haven't done so and don't see a way to do so on the web site but hopefully others will chime in if they know of a way. ... View more

As another customer I am *guessing* that the grounding of the MAX may be a contributing factor. See the following article that references the end of operations at Newark EWR: https://www.northjersey.com/story/news/transportation/2019/07/25/southwest-737-max-grounding-leads-end-ewr-service/1824703001/ ... View more

We are other customers like you and sharing the information we have. Safe travels. ... View more

@EvDavis I've seen a post where a flight attendant was hired a year after submitting their application so hang in there!  I can't find that specific post now but this post has really useful information and links, to include references about the timeline.  If your portal is still showing the status then you are still in the running.   Good luck, I hope your patience pays off! ... View more

I'm a Southwest customer so sharing the following public links that I see: Emotional Support Animals: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html#unique_travel_needs_allergies_disabilities_pol_tab_list_tab_10 Southwest Pet Policy https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html Carry On Baggage Policy https://www.southwest.com/html/customer-service/baggage/carryon-bags-pol.html If you have to make an emergency evacuation then seconds count. Literally. If you are wearing a bag with straps and it gets caught on an armrest or something else then you are potentially putting your life at risk as well as the lives of the crew and the other passengers. ... View more

Thanks for the assist with the acronyms 😉 Most of the participants here in the forums are customers (like me) or aspiring employees (like you). You may have a better response by canvassing your network of program managers outside of these forums. Maybe use something like LinkedIn as a starting point. ... View more

I think it depends on the position and number of applicants and can take some time. Hang in there and good luck! ... View more

Denny, are you able to confirm meanings for PM, C2C? Most of the folks in the discussion forums are Southwest customers. ... View more