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08-25-2019
01:56 PM
1 Love
Here is the offical link: https://www.southwest.com/html/customer-service/baggage/ Click on the "Carryon Baggage" section for all the detail. Enjoy your free bags, all of them!
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You can use the "Contact Us" link at the bottom of the page to inquire with Southwest if nobody comes back with a similar experience (most of us are passengers like you). My only *personal* experience with something like that is on the last part of flights to DCA
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08-23-2019
07:57 AM
2 Loves
Definitely add the serial number to the lost report if you have it. Based on what I've seen from other similar discussion threads folks seem to reply back with good news when they've included or added the serial number to the online lost report. I hope you're able to come back to report good news too!
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08-22-2019
11:55 AM
3 Loves
When we had a flight change notification earlier this year we received an email message with the title "Changes to your upcoming Southwest trip." The email also gave us the option to make a no cost change if the new flight didn't work for us -- instructions included an online option and a phone option. I actually ended up using the chat function in the mobile app to make the change. Bottom line get in touch with Southwest and they'll take a look. One hiccup may be that a nonstop is no longer available but take a look at the schedule options before you get in touch with Southwest so that you have all of the relevant information. My favorite resource is the flight schedule page, located here: https://www.southwest.com/air/flight-schedules/index.html
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@Diane2019 wrote: Wait...these are points I earned, but I still have to spend MORE money to use them? @Diane2019 you can book tickets for anyone using your points. You can tell her she has 40,000 points to use as she sees fit and that you'll book the ticket(s) when she's ready.
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@rhodesengr wrote: I heard there was an article somewhere that there are fewer flights to PVR because of the new flight to Hawaii. I have not seen it though. Maybe it is just speculation or rumor. One of many articles here: https://news.yahoo.com/southwest-airlines-cuts-nonstop-routes-155758915.html#
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Brandon, most of us on the discussion boards are other customers like you so is there any way you are able to send your great comments directly to Southwest? Here is the info with how to make sure she is recognized: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243
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08-21-2019
12:29 AM
5 Loves
Free! One carryon and one personal item. Full detail on this page: https://www.southwest.com/html/customer-service/baggage/carryon-bags-pol.html Also see this page for more of the benefits of flying Southwest: https://www.southwest.com/html/why-fly-southwest/index.html
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Check out this knowledge base article and you should be all set! https://www.southwestaircommunity.com/t5/Knowledge-Base/Traveling-with-Kids-The-Logistics/ta-p/91231
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That does not sound fun -- most of the folks on the forums are other customers like us so you probably want to contact the Customer Relations team directly by phone or Twitter. Specific contact information is on this page: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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08-19-2019
01:28 PM
@NicoleAshleydo you know if the mobile team is still working the issue reported by @Jomafoos?
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08-19-2019
12:40 AM
@southwesterner wrote: What is Southwest’s policy on military boarding? There is not an official policy.
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That is a good question. "On September 26, 2019 we will open our schedule for sale through April 13, 2020. This date is subject to change! Please check back frequently." Here is the source page: https://www.southwest.com/air/flight-schedules/index.html Here is the knowledge base article with the navigation links: https://www.southwestaircommunity.com/t5/Knowledge-Base/When-does-Southwest-extend-its-schedule/ta-p/92666
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I also recommend adding the serial number to the report if you haven't already.
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08-17-2019
02:15 PM
@Jayandruk wrote: I suppose I could name one kid as my companion, cancel their already booked flights, take the early year trips, then chnage my companion to my other kid and use the credit from the first kid to book flights later in the year. Will that work if needed? You'll want to be careful with the timing with this approach but I think you can make it work. A few key points to keep in mind, assuming you booked Wanna Get Away fares. Based on your note it looks like you are already aware but I'm writing just in case: You have one year from the date you purchased your original ticket to complete any rebooked travel with your travel funds. Rebooked travel needs to be in the same name as the original ticket. Those are the two top of mind but other customers may have additional tips for you. Congrats on the Companion Pass 🙂
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08-17-2019
04:09 AM
Most of us here are other customers or prospective employees so I don't know that you'll see a quick response here. I assume you'll continue to receive updates by email and/or your online dashboard.
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08-17-2019
03:38 AM
2 Loves
Hi Erica, There are Southwest folks on the threads but most of the responses you'll see are from customers and other prospective employees like you. If I were in your shoes I'd also leverage my network to try to help make connections, to include third party sites like LinkedIn. Good luck!
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LUV it! If you're so inclined you may also want to reach out to the Soutwest Twitter team so your crew can be recognized within the company (this forum is primarily customers like us).
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08-17-2019
03:18 AM
08-17-2019
03:18 AM
Hi Nicholas, As a Southwest customer I LUV your enthusiasm! There are Southwest folks on the threads but most of the responses you'll see are from customers and other prospective employees like you. If I were in your shoes I'd also leverage my network to try to help make connections, to include third party sites like LinkedIn. You may also want to edit your post to remove your personal information like your email address and your certificate/license information. Good luck!
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08-16-2019
02:49 PM
08-16-2019
02:49 PM
I pulled up the weekly view for a random week in February and it looks like there is one non-stop from FLL to LAS on Saturday and one on Sunday. Here is the link, scroll down on the page to find the non-stops: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2020-02-23&destinationAirportCode=LAS&originationAirportCode=FLL&scheduleViewType=weekly&timeOfDay=ALL_DAY On a side note, I flew to FLL for the first time last week, I loved the airport, both the terminals and the "elevated" runway!
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Thanks for posting the list of route updates!
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@krlogan I'll emphasize the serial number portion of advice provided by @dfwskier when you submit your online lost item report. Also hopefully you have the find My iPhone option available to you to track the location until the battery dies. Hoping you have good luck!
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This is the direct link for the steps posted by @NicoleAshley: https://www.southwest.com/air/flight-schedules/index.html
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08-13-2019
12:24 AM
2 Loves
I hope you otherwise had a happy birthday! I'd send Southwest a quick note with the same content from your post using one of the methods listed in the "Contact Us" link listed at the bottom of the forum pages.
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Assuming both connecting flights are booked on the same reservation, yes you will be checked in for both flights when you check in (automatically with Early Bird, otherwise manually by you). You will have different boarding positions for each flight. If you booked a round trip flight then you'll check in separately using the same process as above for the return portion of your round trip.
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08-11-2019
10:26 AM
Here is the link for the PVR to OAK weekly schedule, you can toggle weeks by clicking on the "<" or ">" buttons. I find this as one of the easiest ways to find nonstop flights: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2019-08-18&destinationAirportCode=OAK&originationAirportCode=PVR&scheduleViewType=weekly&timeOfDay=ALL_DAY
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08-09-2019
06:13 AM
08-09-2019
06:13 AM
It looks like you found the other thread (https://www.southwestaircommunity.com/t5/Check-In/Updated-SW-app-won-t-send-boarding-pass-to-Apple-Wallet/m-p/94409#M2622) so hopefully you see a response there.
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I recommend getting in touch with Southwest by is using the chat function within the app, on Twitter, or by calling.
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08-09-2019
06:07 AM
1 Love
Posting as a follow up while we climb to cruise altitude, all is working great for me.
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